Jack, one of the data analyst consultants, was very helpful and informative. I'm still on the free trial and so far it's been easy to remove my data from data brokers and screen emails and calls. I ke... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sy did everything so well! She changed my call from cancellation to a two year renewal. She understood the product, was able to explain things I didn't understand and wouldn't have gathered from the A... See more
Company replied
Janet was beyond patient, resourceful, knowledgeable, and was able to explain things without being condescending as we both encountered with Jefferson Capital Credit bureau. They asked questions and t... See more
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I spoke with Cory, he was so patient, knowledgeable and helpful!!!! He could not have done anymore than he did to help me. Maybe give him a raise? :D Plus I am an old lady and technologically dys... See more
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Company details
Written by the company
Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.
Contact info
United States
- aura.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Corey spent the time to answer every…
Corey spent the time to answer every question without doubts
12 February 2026
Unprompted review
Reply from Aura - Digital Security
Thanks for sharing your feedback! We're pleased to learn you had a positive experience with our support agent, who provided thorough support. Our goal is to deliver top-notch service, and we're happy to have met your needs.
I have had problems with all the…nothing.
I have had problems with all the different security systems I have used except Aura. I am very happy with this one.
2 January 2026
Unprompted review
Reply from Aura - Digital Security
This is awesome to hear! Thanks for the great review. We're so happy you're getting a ton of value from Aura and that our digital safety features are making a real difference for you. We're glad to have you as a member! If you ever need assistance, don’t hesitate to reach out to us at 18335522123. We’re here to help!
Janet is Amazing
Janet really helped me solve this problem she truly is a great asset to your company
10 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the wonderful feedback! We are thrilled to hear that Janet was able to resolve your issue effectively. We agree—she is a fantastic asset to the Aura team, and her dedication to helping our members is exactly what we strive for.
We’ll be sure to share your kind words with Janet and her leadership. Thank you for being a part of the Aura family
VERY pushy sales reps
I noticed an add on Facebook for a promotion but lost it. When I called in the agent was very helpful and locating the promotion, but once my card was declined due to potential fraud (I get it and glad they were looking out) he became VERY pushy. Wanted me to use another card, or bank account. Telling me the promotion might not be available tomorrow and continued every script he has been taught to SELL, SELL, SELL. This was very off-putting and not a company I will do business with. I don't necessary believe it was the agent I spoke withs fault as much as it is the company in general. They may be an amazing company at what they do, but their sell process is awful.
10 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for your honest feedback. We’re glad our agent found the promotion for you, but we sincerely apologize that the experience turned into a high-pressure sales pitch. Your security should always be the priority, and we clearly missed the mark by being too pushy.
We’d like to make this right and ensure you can access the promotion on your own terms. Please call us at 1-833-552-2123 with your membership information and ask to speak to a supervisor.
Wendy spent 3 hours on the phone with me. She helped me contacting Experian. She was very professional, patience and very nice.
Wendy at white gloves was excellent
9 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the 5-star review! We agree—Wendy is a fantastic part of our team, and she’ll be thrilled to hear that you had such a great experience.
We’ll be sure to share your kind words with her. Thanks for choosing us!
I signed on for your service on…
I signed on for your service on Saturday online and the process was seamless. I took you up on your offer to speak with an expert on how to maximize the tool. The meeting was scheduled for 1100 2/10/26 with Karrington P. It's 1112 now. This was scheduled for 15 minutes which 1 is now remaining. I emailed Karrington and received no response. Do what you say you're going to do or tell me why you can't and reschedule.
10 February 2026
Unprompted review
Reply from Aura - Digital Security
I sincerely apologize for the no-show. Your time is valuable, and it is incredibly frustrating to carve out space in your schedule only to be met with silence. This is not the level of service we aim to provide, especially when you were eager to maximize the tool.
We want to make this right immediately. Please contact us at 1-833-552-2123 with your membership information and ask to speak directly to a supervisor.
We will ensure you are rescheduled with priority and that your concerns are addressed. Thank you for holding us to a higher standard.
Try to cancel in the first 2 weeks
Try to cancel in the first 2 weeks, and cancel online, but I'm not sure why, it won't go through.
Messed up to cancel again in the first month, canceled now, and asked for a refund. "For security reasons, refunds cannot be processed via e-mail support".
Give us a call at (833) 552-2123,
I had this never ever, calling for a cancellation and refund?? I sit outside the US, and now i need to call overseas?
Then they reject the refund after calling them, so software is completely useless if you are not using it in the US, and then you need to spend hours to ask for a refund.
8 February 2026
Unprompted review
Reply from Aura - Digital Security
We sincerely apologize for the frustration this has caused. While Aura provides powerful digital protection, some of our identity restoration and credit monitoring features are currently optimized for U.S. residents, and we’re sorry if that wasn't clear at signup. We understand that calling internationally is a huge inconvenience. Please reach out to us via our official Social Media channels (DM on Facebook or X/Twitter) with your ticket number; we’d like to escalate this to a manager to see how we can resolve your refund request without further international calling fees.
Reply from Aura - Digital Security
Thank you so much for the 5-star review. We are thrilled to hear that our protection is giving you peace of mind. Keeping your data safe is our top priority, and it’s great to know the app is doing exactly what it’s built for. Thanks for choosing us
Lies if you live in uk! Don’t do it!!!!
Still nothing still missed call backs still account locked despite the last review them saying that they would unlock. Over £100 for the ‘free trial” and only way to cancel is to call America at over £4 a minute! Beware if you are in UK ss the placate but don’t act and just respond saying they will deal with it if you put UK escalation in subject but they then reply saying can’t do it you have to call! Sham!!
3 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your feedback. We sincerely apologize for the frustration regarding your account access and the difficulty reaching our support team from the UK.
Our records confirm that your account has been cancelled, and a full refund was processed on 01/23/2026. You should have received a confirmation email on that date.
If you still have concerns, please email us at support@aura.com with "UK Escalation" in the subject line. This will allow us to prioritize your case and resolve any remaining issues without the need for an international call.
White glove service responded very…
White glove service responded very quickly and walked me through the identity theft reporting process with all 3 credit card companies and filed a report in 1.5 hours. Olivia was fantastic
2 February 2026
Unprompted review
Reply from Aura - Digital Security
We are so glad to hear that we could be there for you during such a stressful time! Identity theft can feel overwhelming, but our 'White Glove' service is designed specifically to take that burden off your shoulders.
It’s wonderful to hear that Olivia was able to guide you through the reporting process and get everything resolved with all three credit bureaus in just 1.5 hours. We will be sure to share this fantastic feedback with Olivia and her team. Thank you for trusting Aura to have your back!
I'm glad I found out about your company…
I'm glad I found out about your company on the Internet. I used to be with LifeLock which I payed 3 times to rate y'all charge and got less service for my money. Plus you take care of everything like data brokers, which I had to do all of the work myself. Your company is a God send in my book.
31 January 2026
Unprompted review
Reply from Aura - Digital Security
We are so incredibly happy you found us! It’s wonderful to hear that we’ve been able to provide you with more value and better service while helping you save money.
We know how exhausting it can be to chase down data brokers on your own—that’s exactly why we built our automated removal tools to handle the 'heavy lifting' for you. Hearing that Aura is a 'Godsend' in your book is the greatest compliment our team can receive. Welcome to the family, and thank you for trusting us with your protection!
Very thorough and understanding..
29 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the kind words! We’re thrilled to hear that you found our team to be thorough and understanding. At Aura, we know that digital security can be complex, so we prioritize taking the time to listen and provide clear, compassionate support to all our members.
We appreciate you being part of the Aura family!
Trust and easy to use.
29 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the feedback! We’re so glad you found our process easy to use. Building trust with our customers is our top priority, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again!
Wynetta is amazing
Wynetta was amazing to work with. She found items another rep prior did not. She worked with me all the way to the end. Her support was amazing.
29 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for sharing your experience. We are thrilled to hear that Wynetta was able to step in and find exactly what you were looking for. Providing that 'start-to-finish' support is what we strive for, and I’ll be sure to pass your kind words along to her—it will make her day!
YOU NEED TO FIND SOME BETTER PROGRAMERS. YOUR SYSTEM CANT EVEN IDENTIFY THAT I MADE A PURCHASE, RIDICULOUS!!!!!!
How can I trust a company with actually keeping my data safe when it can't even recognize that I have made a purchase for one of your subscriptions? I made a purchase to one of your plans and after I entered my email address your system said I already RECOGNIZED THAT I ALREAY HAD AN ACCOUNT TIED TO THE EMAIL I USED. WHICH BY THE WAY, IS BECAUE I A HAD TRIAL THAT I SUBSCRIBED TO QUITE A.WHILE AGO. NOW IT THEN ASKED ME IF I WANT TO USE THE SAME EMAIL AGAIN. WHICH I DID CONFIRM THAT I DID.THEN AFTER LOGGING IN ,IT TELLS ME THAT I HAVENT CONFIRMED MY EMAIL ADDRESS YET? . SO AFTER CONFIRMING THE EMAIL AND FINALLY WBLE TON LOG INTO MY ACCT ,YOUR IDIDOTIC SYSTEM DIDNT OBVIOUSLY RECOGNIZE THAT I ALREADY MADE A PURCHASE AND ASKED ME IF I WANTED TO MAKE ONE ANYWAYS!!. REALLY????? SO I TRIED CLEARING MY CACHE TO SEE IF THAT WOULD FIX THE ISSUE BUT IT DIDNT!!
25 January 2026
Unprompted review
Reply from Aura - Digital Security
I am very sorry for this frustrating experience. It sounds like a synchronization error between your old trial account and your new purchase, and I completely understand why that would make you question the system.
Please know that this is a technical login glitch, not a compromise of your data security. We want to fix this for you immediately:
To resolve this: Please message us at support@aura.com with a description of your issue.
The fix: We will manually sync your account and bypass the "buy" prompts so you can access your subscription right away.
We value your patience and want to get this sorted for you today.
My agent was Wonderful
My agent, Olivia was very polite and helpful. She went above and beyond to help me in this stressful time and kept me calm.
27 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing this! We are so glad to hear that Olivia was able to provide a sense of calm during a stressful time. Going "above and beyond" is exactly what we strive for, and I’ll make sure Olivia receives the recognition she deserves for her support.
We’re happy we could help!
Great customer service
Devin D. (Loyalty Dept). provided excellent customer service. I have been an “ID Guard” consumer for both myself and my spouse for decades. I was shocked when I got an email raising my rate almost $100 unless I gave 24 hrs notice to cancel (rate email increase came from Aura came in at 11:58 pm on 1/25 (a day and 58 mins late for me to cancel my subscription — did I hear my husband ( a retired attorney say “class action”? But I called and Devin was very professional and informative at all times. He guided me to the same plan we had at a lower price AND UNDERSTOOD that Aura was in a precarious position/still remained very professional (I know this as I was at executive level in both AT&T and GE for decades.). Devin attended to my issues and solved them while remaining loyal to AURA.
Someone, in at least management level, needs to recognize his expertise. Case #02638676
26 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for your candid feedback. Given your executive background at AT&T and GE, your praise for Devin’s professionalism carries significant weight.
We sincerely apologize for the timing of the renewal email; that is not the experience we strive to provide. We are thrilled that Devin was able to advocate for you, resolve the billing issue, and maintain your long-standing loyalty..
Thank you for being a valued Identity Guard member. If there is anything else we can assist you with, our Customer Care team is available for you at 1-800-452-2541.
You will be shocked
You will be shocked; at the information they find!
Pleased how it is easy, to upload the program, easy to follow instructions. I was honestly shocked because I have a program that I ready pay for that says that it guards my information, and credit, so needless to say I was shocked. at the issues that showed Up, I thought they were resolved. I was so happy at how quickly you started working at getting things cleaned up. Very pleased. M.Lentz 0
25 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing your experience! We often hear from members who are surprised by what Aura finds, even when they have other services in place. Our goal is to provide the most comprehensive 'deep dive' possible into your digital footprint to catch those hidden issues that others might miss.
We are so glad the setup was easy for you and that you’re already seeing the results of our cleanup efforts. Welcome to the Aura family, and thank you for trusting us with your protection!
Don't let your membership expire or else!
If your membership lapses or expires, getting access back to your host account is seamless; but for anyone else who had an account through the host account, it takes an act of congress, even if you've already paid the renewal fee for a family or couple's plan. If you choose to simplify things by downgrading to separate individual plans, good luck getting a refund for the family plan!
19 January 2026
Unprompted review
Reply from Aura - Digital Security
We sincerely apologize for the frustration and difficulty you experienced with regaining access for your family members and the complications with downgrading your plan and obtaining a refund. Providing a seamless and simple experience, especially during renewal and plan changes, is a top priority. We are reviewing our processes for family plan management and refunds based on your feedback to ensure this is much easier for all our members in the future
Great Customer Support Experience
Corey, Customer Support, went above and beyond to make sure my concerns and questions were answered and exceeded my expectations. He was friendly & attentive.
19 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for your wonderful feedback! We are thrilled to hear that Corey in Customer Support went above and beyond to answer your questions and exceeded your expectations.
Corey's friendliness and attentiveness perfectly embody the high standard of service we strive for. We will ensure your review is shared with him and his leadership team.
Thank you again for your loyalty to Aura and for sharing this positive experience.
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