Jack, one of the data analyst consultants, was very helpful and informative. I'm still on the free trial and so far it's been easy to remove my data from data brokers and screen emails and calls. I ke... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sy did everything so well! She changed my call from cancellation to a two year renewal. She understood the product, was able to explain things I didn't understand and wouldn't have gathered from the A... See more
Company replied
Janet was beyond patient, resourceful, knowledgeable, and was able to explain things without being condescending as we both encountered with Jefferson Capital Credit bureau. They asked questions and t... See more
Company replied
I spoke with Cory, he was so patient, knowledgeable and helpful!!!! He could not have done anymore than he did to help me. Maybe give him a raise? :D Plus I am an old lady and technologically dys... See more
Company replied
Company details
Written by the company
Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.
Contact info
United States
- aura.com
4.1
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
When I had a question about my credit score, they were on it quick and got back to me as fast as I asked the question. Great people to speak with and very professioonal. No-None-Sense company.
15 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the feedback! We’re glad we could get those credit score questions cleared up quickly for you. We aim to be a 'no-nonsense' partner for our customers, providing professional support without the runaround. Thanks for trusting us!
Aura Overall Great
I have tried and tested various offerings in this space. Aura's user experience reigns supreme. It's simple to use, all in 1 app and very user friendly. Alerts are extremely fast and the updated parental controls suite is fantastic!
2 March 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for such a detailed review! We know there are a lot of options out there, so hearing that our UX 'reigns supreme' for you is a huge compliment. We’re especially glad to hear the speed of the alerts and the new parental controls are hitting the mark. We’ll keep working hard to keep it simple and effective for you!
Amazing experience
The navigation of the website and app is really good. The staff on the phone is extremely nice and knowledgeable, great customer service.
3 March 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the 5-star review! We’re thrilled to hear that you’re finding the website and app easy to navigate. Our phone support team takes great pride in being there for our customers, so I’ll be sure to pass your kind words along to them. We appreciate your support!
They gave me 5 things but then told me…
They gave me 5 things but then told me i had to fix it myself. I'm not paying them to tell me i have to do the work I understood they would. I'm 81 years old and don't know how to do those things and the customer service was useless.
26 February 2026
Unprompted review
Reply from Aura - Digital Security
We are sorry to hear that our support team did not provide the level of assistance you expected. We would like to make this right and help you resolve this. Please give us a call at 1-833-552-2123 (available 24/7).
Bait and switch
They keep telling you that they did this and that, but there is no proof of actual work. They claim that they've sent hundreds of opt outs but there is no way of fact checking. Aggressive upselling with no results. I selected this company based on the comparison with other similar companies, but they sugarcoat their service with staggering underperformance and blatantly lie about other companies to look better. Smoke and mirrors. It doesn't look there is any reputable and honest company in this industry....
19 February 2026
Unprompted review
Reply from Aura - Digital Security
We are sorry to hear that your experience did not meet your expectations and that you felt the service was lacking. We value transparency and would appreciate the opportunity to discuss your concerns directly. Please give our Customer Care team a call at 1-833-552-2123 (available 24/7).
Don't use this company.
Tried for just over a month. I got plenty of alerts that my information was exposed and on the dark web and what not but it didn't seem like they really were doing anything about it.
During this time frame two of my cards also got hit with fraud charges which I haven't had happened to even one of my cards in over I'd say 10 to 15 years.
28 February 2026
Unprompted review
Reply from Aura - Digital Security
We are truly sorry to hear about the fraud charges—dealing with that after 10 years of security is incredibly stressful.
To clarify, our alerts notify you when your data has been leaked so you can take action (like changing passwords), but we can’t "delete" info once it’s on the dark web. However, we are concerned about the timing of these charges and want to help you secure your accounts.
Please contact us at 1 833 552-2123 immediately. If your plan includes Fraud Resolution, our team can step in to help you handle the recovery process and investigate these incidents.
Excellent customer service
I’ve spoken with Cameron, Justin and Corey. Each one of them was knowledgeable, patient, supportive and last but far from least - friendly. Their pleasant friendly manner enabled me to feel comfortable to ask my questions. I do not consider myself savvy when it comes to technology but enrolling as a member online was very user friendly. It was not complicated. Since I’ve enrolled, I’ve been surprised as to the level of comprehensive protection Aura provides. We get regular updates including clean reports. I just didn’t expect this level of protection. We couldn’t be happier with Aura and the peace of mind we’re enjoying. Thank you.
26 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share such a detailed and thoughtful review. We are absolutely delighted to hear that you’re enjoying a newfound peace of mind with Aura!
We are especially proud of Cameron, Justin, and Corey. It’s wonderful to know that their patience and friendly support made you feel comfortable throughout the process. We believe that top-tier protection should be accessible to everyone, regardless of how "tech-savvy" they feel, so we’re thrilled that you found the enrollment and reports so user-friendly.
I will personally make sure that Cameron, Justin, and Corey see your feedback—it will truly make their day!
Thank you for being a part of the Aura family. We’re honored to be looking out for you.
Very happy with Aura
I am pleased with Aura. It was the easiest program I have ever downloaded for Anti Virus. The people I talked to when I have questions are super. They are more than happy to help get you set up correctly. Being available 24/7 is also a plus,
18 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the glowing review! We are thrilled to hear that your experience with Aura has been smooth and stress-free.
We take great pride in making our setup process as easy as possible, but we’re especially happy to hear that our 24/7 support team hit the mark for you. We’ll be sure to share your kind words with them—they love knowing their help is making a difference!
Thank you for choosing Aura to stay protected. We’re always here whenever you need us.
Don't use them for spam calls.
I got this to help with spam calls. The next thing I know they are calling me to tell me about spam calls. Lol. Trying to sell me an upgrade or something for like another 100 bucks or something. Nothing worse then getting a spam call from a app that's supposed to stop them. Ruined a good product.
24 February 2026
Unprompted review
Reply from Aura - Digital Security
We’d love the chance to make this right and ensure your notification settings are adjusted so you only hear from us when it’s absolutely necessary.
Could you please reach out to us at Support @aura.com? We’d like to look into your account, gather your feedback on that specific sales flow, and see what we can do to regain your trust.
Janet was very attentive and…
Janet was very attentive and knowledgable. She went beyond the norm in my opinion to rectify my problem.
23 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the kind words! We’re lucky to have Jannet on our team, and she’ll be thrilled to hear that her efforts made such a difference for you. We aim to go 'beyond the norm' for every customer, and it’s wonderful to know we hit the mark. Thanks for choosing us!
I now have security of mind
I now have security of mind. Before I realized it I had three different accounts with 3 different companies. Upon further investigation, I found out that some things in my information was covered three times over, while other critical things were covered at all. Now, I feel that everything is covered under one plan. I am still learning all the advantages, but I really feel that I made the right decision in protecting my personal information.
22 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for sharing your experience! We are thrilled to hear that we could help you cut through the noise of having multiple accounts. It's a common (and stressful) discovery to find you’re double-covered in some areas but exposed in others. We’re glad to have you under one roof, and we look forward to helping you discover even more ways to stay protected as you get to know the plan!
I has spoke with Cody from Aura who was…
I has spoke with Cody from Aura who was highly professional and seemed very concerned and compassionate about what I had been through. He was very helpful and gave excellent advice and assistance. I feel so much better. It’s a blessing to know I have Aura looking out for me. I wish I could give them 100 stars for a rating.
20 February 2026
Unprompted review
Reply from Aura - Digital Security
"Thank you so much for this incredibly kind 5-star review. We are so glad to hear that Cody provided the compassionate support you needed during a difficult time.
At Aura, we know that dealing with these situations can be incredibly stressful. Our goal is to provide more than just technical assistance—we want to provide peace of mind. Hearing that you feel ""so much better"" and feel like Cody was truly looking out for you is the highest compliment we could receive.
While we can’t officially take those 100 stars, please know that your words mean the world to our team. We’ll be sure to share this with Cody and celebrate his commitment to your security.
We are honored to have your back!"
I was connected with Cory on the phone…
I was connected with Cory on the phone this morning. I had a couple immediate questions regarding my account which he clearly answered and walked me through — then as we talking about my account, Cory took the time to recommend additional settings to help improve my account experience. Cory was exceptionally kind, helpful and informative which really made a difference to my day. Thank you again.
20 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the wonderful feedback! We are so happy to hear that Cory was able to turn a simple account check-in into such a positive experience for you.
It’s great to know he didn’t just answer your immediate questions but also took the extra step to suggest settings to improve your long-term experience. We truly pride ourselves on being proactive, and Cory is a perfect example of that "above and beyond" spirit.
I will make sure Cory and his supervisor see this review—it will absolutely make his day!
Thank you for being part of our community.
Great Customer Service
My concern was handled professionally, patiently and thoroughly.
The representative was meticulous, kind and had great advice.
Overall an excellent experience!
20 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share such a thoughtful review! We are thrilled to hear that our representative was able to assist you with the patience and meticulous care you deserve.
Providing "excellent experiences" is exactly what we strive for, and hearing that our team’s advice hit the mark makes our day. I’ll be sure to pass your kind words along to the representative—they will be so encouraged to know they made a difference!
Excellent protection at a fair price
Excellent protection at a fair price. I can relax knowing that my information is being monitored 24/7/365.
19 February 2026
Unprompted review
Reply from Aura - Digital Security
We are so glad to hear that we’ve been able to give you that peace of mind. Knowing you can relax while we handle the 24/7/365 monitoring is exactly why we do what we do. Thank you for trusting us with your information!
I had an outstanding experience working with Chris.
I had an outstanding experience working with Chris. From start to finish, he was professional, patient, and incredibly knowledgeable. He took the time to clearly explain the issue with my computer and walked me through the steps he was taking to fix it, which I really appreciated.
What stood out most was his calm and positive attitude. Even when troubleshooting became complex, he remained thorough and determined until everything was fully resolved. My computer is now running perfectly, and I couldn’t be more grateful.
Excellent customer service, technical expertise, and genuine care — I highly recommend working with Aura if all the representatives are like Chris!
17 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share your valuable feedback with us! We truly appreciate you reaching out and letting us know about your experience. We're pleased to learn you had a positive experience and received helpful and thorough support. Your satisfaction is our top priority, and we're happy to have met your needs.
Theifs, and trash app.
So i did the “trial” last year along with SEVENTEEN other apps i was trying out and none of them addressed my needs w my children so i canceled all of them… Well apparently this one got lost in the sauce and i forgot to cancel it. So I was charged LAST YEAR for the app which i NEVER USED, and i wasn’t even aware of it since it was on my wife’s CC + i get a ton of emails so i missed their emails, which is all MY fault thats fine. Ok. So i get a charge last week (which was a year later) for annual renewal and i actually see that one so i get in touch w these CLOWNS and they give me the run around saying EVEN THOUGH THEY CAN SEE I NEVER USE THE APP, THEY STILL CAN REFUSE TO REFUND ME!! So these ppl are CLOWNS who don’t do the right thing. THEIFS!!!! And i’m going to shout it from the rooftops!!! DO NOT PURCHASE!!!! CUSTOMER SERVICE IS TRASH! THEY STOLE $254 FROM MY FAMILY!!! There is no excuse for them to NOT refund me…. This is a Software subscription which I NEVER USED! Its not a tangible item that lost value in my possession! 100% Greedy criminals these ppl…. I have no worry tho, God will avenge me.
13 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and inconvenience this situation has caused you and your family.
We understand how easily subscriptions can be overlooked, especially when managing multiple apps. While our policies are in place to manage renewals, we hear your concerns loud and clear. We want to make this right.
Our records show that a full refund has now been processed. Please allow 5–10 business days for the funds to appear on your bank statement, depending on your financial institution. You should have also received a confirmation email regarding this transaction.
We appreciate your patience as we worked to resolve this. If you have any further questions, please don't hesitate to reach out to our support team directly at (833) 552-2123.
Auto renewed without permission
Auto renewed without permission, with no warning. Service brags about how many requests they send to remove data, but doesn't tell you if it worked. I didn't sign up for auto renewal and have literally BEGGED for a refund, since I desperately need the money. They outright refuse. It renewed yesterday. Absolute scum bags. Cancellation is a complete nightmare, which I thought they were trying to make a legal these days. This is an absolute scam. Don't be fooled.
15 February 2026
Unprompted review
Reply from Aura - Digital Security
Hello, we would be happy to assist you further. To best assist you, please reach out to us at 18335522123, so we can provide additional support. Thank you!
I appreciate
Aura has been solid for my digital security so far. I like that they bundle several tools in one place instead of making you juggle multiple services. Appreciate
27 January 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the 5-star review. We’re thrilled to hear that Aura is providing the solid security you need. Our main goal is to take the 'juggle' out of digital safety, so it’s great to know that having everything in one place is making a difference for you. Stay safe out there!
Evany did an excellent job explaining…
Evany did an excellent job explaining why I was being charged $80+ for Aura service. I now understand it’s for one year of protection. Evany was friendly, courteous, efficient and patient with this old senior lady. Thank you very much, Evany.
12 February 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share your feedback with us! We truly appreciate you reaching out and letting us know about your experience. We're pleased to learn you had a positive experience and received helpful and thorough support. Your satisfaction is our top priority, and we're happy to have met your needs. We're glad to have you as a member.
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