Excellent treatment and time given to me to explain all the benefits I get with the ear phone technology I have .. Nothing was too much in the help and time spent on getting things right for me. Ma... See more
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Mark made me feel welcome from the time I came in he was so gentle with me when doing tests he explained everything what's going on with the results and he even tried a demo pair of hearing aids and h... See more
Truro Lemon Street branch. Excellent work by Lucy to meet very demanding demands for music channel. I can now hear music with a quality I have not enjoyed for over 30 years. Very impressive service.
A very professional and friendly service given by Steph and Josie in the Truro Clinic. Nothing is too much trouble, and you are put at ease immediately by Josie as you enter. Steph is always patien... See more
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Customer Service
Stefan is very professional, patient and knows his product extremely well.
Both the staff at Truro Cornwall were…
Both the staff at Truro Cornwall were excellent and very professional nothing. Was too much trouble from the time we walked through the door till we left
Holiday help
My hearing aid failed while on holiday, made a phone call to Truro branch and within half an hour the problem had been sorted and I could get on with enjoying my holiday. The staff there were so friendly and efficient - thank you.
Josie and Stefan always extremely helpful and fix any problems on the spot.They are a great team.
Josie and Stefan always go out of p their
Very friendly staff made you feel at…
Very friendly staff made you feel at ease ,and cleared up the problem. Thank you 😊
Truro office
I visited the Truro office this week for a technical adjustment to my hearing aids. Dealt with by Stefan and Josie with their usual cheerful competence. Excellent service as always ! Nothing too much trouble, very supportive. Highly recommended.
Very friendly team and felt welcome and…
Very friendly team and felt welcome and well informed about procedure. Efficient and painless.
staff made this a easy procedure putting me at ease.
Ear wax removal
Having experienced distortion with my hearing recently my Dr recommended I make an appointment for ear wax removal. I wear a hearing aid in one ear. Made an appointment with Truro branch never having this done before. The young lady who looked after me,Suzanne, was superb. Very professional and friendly. Talked me through the procedure and explained everything as she went. I was absolutely amazed to see the pictures of my ears from the beginning to the end. No wonder I couldn’t hear. What a difference. Thank you so much Suzanne. Will not hesitate to return and recommend you to everyone I can.
Happy hearing.
Went for an update check today. As always, a very pleasant hour. Meticulous attention to detail of course, but also most enjoyable conversation and renewed friendship. Thanks Stefan.
I can hear!!
From my 1st visit to enquire about my hearing, from Josie on reception to Stephen who did the tests and follow up appointments everything was super efficient
. I wish I had gone years ago
Visited Hidden Truro for a follow up…
Visited Hidden Truro for a follow up appointment after one year of having rechargeable hearing aids .
What a great experience both Stephan and Josie are such great, pleasant people a real joy to not be pressurised into any sales technique
Just great service
Having been to Specsavers previously the aids are like chalk and cheese ,you get what you pay for !! If you value your hearing then they are the people to see
As I have written before
As I have written before, I was very happy with all your staff that I met but I still think that your prices are a bit high.
Excellent Service and Advice …
Walking into Hidden Hearing in Truro the receptionist was absolutely lovely so welcoming and helpful.
We saw Stefan … again very welcoming and extremely knowledgeable. We both went to have our hearing checked because after having COVID in October we’ve been struggling. Stefan explained everything that may have happened during covid, he explained that he would check our ears to make sure they were good then wrote to our Dr to explain what he’d done etc. Stefan said he didn’t want to sell us hearing aids when there maybe something going on
No hard sell at all nothing except concerns we may have an infection so wanted that to be ruled out. If everything is clear Stefan said if we have any concerns questions or worries to come back and see him.
We would definitely recommend Hidden Hearing to anyone that feels they have any hearing problems
Great customer services been with them…
Great customer services been with them 5 years
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