Audika - Salisbury 3 Market Walk Reviews 

135
•
TrustScore 5 out of 5

4.8

3 Market Walk, SP1 1BT SALISBURY, Wiltshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A very friendly reception at the shop with a coffee if you want it. My usual audiologist was on leave so I saw a new face who was very friendly and professional. She did the tests for both ears an... See more

Rated 5 out of 5 stars

I had my usual routine appointment in Salsibury .On arrival I was greeted by the receptionist who offered tea or coffee. On time Bernard called my wife and I to the testing room where he tested my hea... See more

Rated 5 out of 5 stars

Very helpful staff who also gave some rather useful advice. I would recommend others to visit.

Rated 5 out of 5 stars

my usual member of staff which I normally see was away on sick leave. so I have to rearrange the time of the appointment which was no problem, with another member of your staff. Younger but very goo... See more



Contact info

  • 3 Market Walk, SP1 1BT, SALISBURY, Wiltshire, United Kingdom

  • 01722 430710

4.8

Excellent

TrustScore 5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(135)

6,062 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my experience with…

Very happy with my experience with Hidden Hearing Salisbury, to hear sounds I’ve been missing for years is amazing. I would recommend anyone thinking of hearing aids to give these guys a try you won’t look back.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Free hearing test was incredibly…

Free hearing test was incredibly thorough and very well explained throughout the process. Everyone made us feel welcome and comfortable and would have no hesitation recommending them.

11 December 2023
Rated 5 out of 5 stars

A very professional and welcoming place

I had ear wax removal today at the Salisbury branch. I arrived early and was given a warm welcome from the receptionist along with a coffee and a biscuit. I was then greeted by a lovely lady( I’ve forgotten her name already) and had everything explained to me very clearly. Within 20 minutes I could hear clearly again! The premises were spotless and everything and everyone were so professional. Definitely the place to go if you need a hearing test or wax removal

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Thorough hearing examination

Thorough hearing examination, explained the hearing problem issues and recommendations.
Explained the qualities of the hearing aids required and benefits of the devices on offer.

25 October 2023
Rated 5 out of 5 stars

A very Great relief

I arrived at Hidden Hearing with some trepidation as I had only had ears syringed before and this procedure was new to me. But I was desperate as I was totally deaf in my right ear. I need not of worried. The treatment was completely painless and the atmosphere and friendliness of everyone made this a very happy experience! And I got a welcome cup of coffee!

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, highly professional and well qualified technicians. Very thorough hearing test and records kept to enable comparisons over time as required. No need for hearing aids today and free test so very happy.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Appointment

Appointment was right on time,had a hearing test and my hearing aids were adjusted to suit me.Everything went nice and smooth and now I can now enjoy my hearing aids again thanks to this appointment

24 May 2023
Rated 2 out of 5 stars

The first time i used my hearing aids…

The first time i used my hearing aids was when i went to Spain. The first time i put them i n was the first day of my holiday. I lost one , my right ear aid. I was devastated it ruined my holiday i waited so long to see my sister. I am 75yrs old. I rang hidden hearing from Spain a women answered the phone and said i would still have to pay , she said she would tell the man who came to my house and he would ring me when i got back home nobody has rang me to this date and i am still very upset.

25 April 2023
Audika - Salisbury 3 Market Walk logo

Reply from Audika - Salisbury 3 Market Walk

Dear Mrs Bentley,

Thank you for your review.
I can see we have an appointment already booked in for you, but our customer services team will call you today.

Kind regards,
Customer Services - Hidden Hearing
01622 775 191 / 0800 740 8796
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Ear wax removal service

Very professional service provided. Quickly got an appointment for ear wax removal. Roz Clarke was great, she explained the process clearly and provided a hearing test afterwards as well as some tips to stop ear wax build up. Would recommend this service.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic treatment and care.

I came in (with my mother for moral support) and saw he lovely James due to issues with my hearing.
I thought it was due to excessive ear wax, it turned out that yes there was some wax in my ears (which he effectively and painlessly removed) it was actually due to me having the flu and it causing me to have blocked ears from the mucus, he patiently explained the reasons why and what happens with my ears, showed me diagrams and told me ways to relieve the pressure. James also gave me a hearing test which he explained was not as good as it should be for a person my age but this was probably because of my temporary blocked ears and to come back when it had passed for a hearing test. Overall I had a fantastic experience and I learned so much about my ears that no one has ever taken the time to explain to me before, I will definitely be returning and recommending yourselves to others.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Very thorough and clear what is going on.

After a test at Boots which paid no attention that my right ear was bunged up with wax and wanted to sell me an aid the size of a large pea, 'one size fitts all'. Went to Hidden hearing in Salisbury to see what they could do for me. I then went to the NHS hospital for a test which gave me something free but useless. I returned back to Hidden Hearing in Salisbury. After the hearing test in the first visit and now the second, Mr Bernard Hunt explained everything in great detail about my hearing loss and what the computer was telling us. I was very inpressed overall and decided to buy one of their products. Firstly, I was instructed to how to get rid of the wax and given special olive oil to do so plus another visit a few days later to get the wax removed by one of their people presenting a 'clear picture' of what my hearing was really like I suspect. Boots and the NHS did nothing of this. I am very impressed with the thoroughness of the tests and overall experience so far and look forward to getting my hearing aids and recomend Hidden Hearing with Mr Bernard Hunt to anyone.

21 February 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look