Audika - High Wycombe Reviews 

82
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TrustScore 4.5 out of 5

4.6

5 Castle Street, HP13 6RZ High Wycombe, Buckinghamshire, GB

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Rated 5 out of 5 stars

I had my first ever micro suction today to remove ear wax in both ears. I’m quite a nervous person about any medical procedures. Luckily I had Roopa samani who was very tentative and calming. I feel s... See more

Rated 4 out of 5 stars

I was a little annoyed to have an email and a text and a phone call reminding me of my appointment but I appreciate there are probably a lot of no shows. I was pleased that my hearing was reasonable f... See more

Rated 5 out of 5 stars

Even though I was late for appointment due to traffic, I was greeted in a friendly way and offered, coffee. I had been having problems fitting new pro wax and caps every few weeks and it was explaine... See more

Rated 5 out of 5 stars

Brilliant service from Hidden Hearing High Wycombe. The staff there were polite, professional and incredibly supportive. Despite having to come back a second time due to one of my ears being very stub... See more

Company replied



Contact info

  • 5 Castle Street, HP13 6RZ, High Wycombe, Buckinghamshire, United Kingdom

  • 01494 838670

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.6

All reviews

(82)

6,004 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been having my hearing looked…

Have been having my hearing looked after by Hidden Hearing for last 10years, best thing I ever did !! The audiologists are very good, excellent care.......

26 February 2025
Unprompted review
Audika - High Wycombe logo

Reply from Audika - High Wycombe

Wow! Thank you! It's been our pleasure to support you over the last 10 years.

We hope you continue to enjoy the excellent care and service from the team in High Wycombe and of course, if we can do anything to help you before your next appointment, please do let us know.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Great service with positivity and reassurance

Brilliant service from Hidden Hearing High Wycombe. The staff there were polite, professional and incredibly supportive. Despite having to come back a second time due to one of my ears being very stubborn, they were always positive and reassuring that my case could be resolved. Special thanks go to Bronwyn and Cherelle in particular who were superb all throughout. Thank you!

4 March 2025
Unprompted review
Audika - High Wycombe logo

Reply from Audika - High Wycombe

Thank you for your lovely review of our High Wycombe team. We don't tend to give up when the going gets tough so we are pleased you experienced our positive, professional and reassuring nature first hand.

If we can help with anything further, please do let us know.

Kind Regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Wonderful experience ever!

Absolutely amazing service, staff are very welcoming and friendly, staff are understandable and it makes it easier to communicate confidently as it took me a while booking a date convenient for me after a few cancellations. I highly recommend Hidden Hearing to all my friends and family after my visit on Tuesday. Thanks 😊

26 February 2025
Rated 5 out of 5 stars

Very professional review of my hearing…

Very professional review of my hearing situation. All aspects explained fully.
Features and benefits of hearing aid options explained, with no hard selling.
Follow up appointment already set up for review of hearing aid settings and to ensure the device is working at it’s best for my needs.

30 January 2025
Rated 3 out of 5 stars

No annual service due to 'some' ear…

No annual service due to 'some' ear wax. It is a pity your colleagues could not deal with this on the spot. There seem to be kits available even for amateurs

23 January 2025
Audika - High Wycombe logo

Reply from Audika - High Wycombe

Good afternoon
Thank you for your 3 -Star review. We are sorry to hear that we were unable to complete your annual appointment due to the presence of wax. I can see you have been advised that we have a separate team who provide wax removal. However, we are open to all feedback, your comments will be forwarded to our management team.
If you would like to arrange an appointment for wax removal with us, please contact our team on 0800 7316 498 or if you wish to discuss further our customer services team on 0800 740 8796 who will be happy to help.
Kind Regards
Customer Services - Hidden Hearing Ltd

Rated 5 out of 5 stars

Wonderful service

I’ve used HH a few times now due to continuous earwax issues over the years. Bronwyn and Cherelle (High Wycombe branch) were very professional and everything was explained clearly. The procedure was quick and painless.
Highly recommended!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

2 Happy PeopleMy wife and I were greeted very warmly…

My wife and I were greeted very warmly and looked after by Bronwyn?the lovely receptionist who was first class.
We met Joe for rhe first time..who was so pleasant and kept us fully informed about what he was doing during the tests and why.I have had quite a few tests now and Joe was the first to show diagrams
and fully explain what and how deafness occurs.So a really satisfying and pleasant visit.

25 October 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, a professional approach with a willingness to carefully explain and answer questions by Yassin Ali (MSHAA) made my visit very worthwhile in the purchase of hearing aids.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

A great service start to finish

Reception was good. Coffee and a biscuit offered. Appointment was on time. Very thorough and very professional, knowledgeable about the product too which always helps with the confidence in their suggestions for improvements to my hearing aid experience.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Alex is a very competent person who…

Alex is a very competent person who speaks very clearly and logically. He gave me tests which challenged me more than in the past especially bringing in outside noise. I was convinced that he had diagnosed my deteriorating hearing condition very well and was motivated to buy the latest hearing aids. Not only that, but he is prepared to follow up their installation in the future. I welcome the continuity of having Alex involved with my hearing

13 April 2024

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