David was very good and the tests all seemed to be very thorough. I think it could be improved by giving clients the results of their tests in written form and also to receive more advice re hearing a... See more
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As always, the appointment from reception to conclusion was totally professional. Jayanth made me welcome and was clear in his explanations without being patronising. The check up was thorough and c... See more
It was great, she was lovely making sure I was ok and talking me through what's happening. She was fabulous. Highly recommend her, wasn't nervous about it or anxious or anything. Great service, lovely... See more
Darren was very approachable and interesting. As a retired Teacher of Deaf Children I enjoyed hearing about some new innovations since I retired. It was good that I was able to be tested in Abergave... See more
4.7
Excellent
54 reviews
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Hear , ear .Excellent service provided by all the…
Excellent service provided by all the staff at your Hereford branch .
Excellent products .
16 October 2025
My first appointment
I was reassured when I came in. Everything was explained well to me and the staff member was professional and competent.
9 September 2025
Very pleased with my home visit
Very pleased with my home visit, far better than another company I have used in the past.
27 August 2025
Vrey friendly and efficient service.
12 August 2025
A friendly assessment of my hearing.
Darren was very approachable and interesting. As a retired Teacher of Deaf Children I enjoyed hearing about some new innovations since I retired. It was good that I was able to be tested in Abergavenny. I am mildly disappointed I haven't yet received a copy of the audiogram or the letter for my GP but I know the post is pretty bad around here and expect that is why.
18 July 2025
It was great
It was great, she was lovely making sure I was ok and talking me through what's happening. She was fabulous. Highly recommend her, wasn't nervous about it or anxious or anything. Great service, lovely, friendly very professional, perfect can't say anything bad
17 June 2025
Unprompted review
Excellent Service from Exceptional People
The whole experience was very informative and David explained everything very well.
8 July 2025
An excellent service
An excellent service, friendly and efficient staff. Made to feel at ease and welcome. Everything was explained in a way that was easily understood. Highly recommended
7 July 2025
Unprompted review
Excellent
Had an appointment at hidden hearing in Hereford today. Before I had the procedure of wax removal, I was given a fully comprehensive instruction on the procedure that was going to be done. Quick and painless 👍 I highly recommend trying out Hereford hidden hearing.
7 July 2025
Unprompted review
Thorough and caring.
The hearing care expert ,Nicola,who carried out my hearing test did so in a thorough and professional manner.I would therefore thoroughly recommend Hidden Hearing to anyone who is considering choosing hearing aids.
10 January 2025
Pleasant and professional
18 January 2025
David Shepherd is a brilliant…
David Shepherd is a brilliant audiologist. He listens to what you need and has incredible knowledge of hearing he always solves any questions you have.
16 January 2025
As usual excellent service
16 January 2025
David is always helpful and takes time…
David is always helpful and takes time to ensure I understand what is the best way forward in my case.
9 January 2025
One happy customer.
I have been with Hidden Hearing for quite a while now.
They are always 'on the case' whatever I need them for as well as being polite, friendly, trustworthy & confidential. Thank you Hidden Hearing.
9 October 2024
I was so pleased with the efficiency…
I was so pleased with the efficiency and thoroughness of my appointment. I can't praise Nicola and Lily enough, I do hope I have their names correct, at my age I have a terrible memory for names.
I was so pleased with their attention to detail and they explained everything very clearly and completely put me at ease. Thank you, A very satisfied customer, Mervyn Wallace.
21 September 2024
Very professional….
Very professional….. helpful made me feel at ease as it was a difficult appointment for me
1 August 2024
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