James at the Hatch End UK branch was very welcoming and knowledgeable.He put me.at ease as this was my first ever hearing test,which he carried out very efficiently. He then offered various solutions... See more
Location
Switch location419 Uxbridge Road, Hatch End, HA5 4JR Middlesex, Greater London, GB
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See what reviewers are saying
Allow time to park outside store. BUT staff were excellent, my 83 year old mum has been struggling with NHS aids, she was given thorough examination and issues were explained simply and clearly, she w... See more
I was received professionally. Hearing test fine and examination of the ears was good. I did notice that in the past the consultant cleaned and changed the wire? Cone, filter and batteries befo... See more
Quick and easy to arrange an ear wax removal appointment. Jessie was superb, really patient and mindful of some acute sensitivity in my right ear, close to a nerve. Follow up already fixed in 6 months... See more
Contact info
419 Uxbridge Road, Hatch End, HA5 4JR, Middlesex, Greater London, United Kingdom
- 020 8515 8300
4.8
Excellent
138 reviews
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UPDATED: Absolute joke of a company
UPDATE:
Changing from 1-star to 3-star because Hidden Hearing pulled out all the stops to schedule a home visit (which went well) and agreed to some compensation for my failed visit. I would have changed to a 4 star but (a) I'm still waiting for the compensation, and (b) they really need to move to a fully electronic booking system and not be so reliant on postal confirmations.
ORIGINAL: Absolute joke of a company. On the day I show up, their own admin employee admits that their schedule had been messed up (i.e. all the appointments for 3 consultants had been overlaid onto one single schedule). She admitted that I had (confusingly) been contacted by the wrong branch (Hatch End) a week prior to confirm the appointment, and that I should have received a confirmation call 48 hours prior too (which I didn't). Even then, I turned up at the right address for my appointment (509 Centennial Park) only to not be able to find any signage for the company at all! Never-the-less I tried to buzz into the "Medical Centre" which I assumed they were located in, but no-one answered. It turned out that the consultant saw me outside but took his time finishing up with other work. I tried finding a phone number to call on but none was listed so I called the number I received a call from a week earlier (Hatch End). No-one picked up so I left a message and headed over there. Eventually the receptionist/administrator (Avril) tried to organise for me to see the consultant (Ammad J) at some point in the afternoon, either on-site, or as part of the home visits he was doing, but he refused. Complete waste of time that I had spent logistically organising everything to be able to attend, and then a waste of time on the day itself. I won't be bothering with this company again
16 September 2021
Unprompted review
Reply from Audika - Hatch End
Hi Hanif,
Thank you for your review and feedback. I am really sorry to hear about your recent experience with Hidden Hearing. Customers are at the heart of everything we do and this is certainly not the kind service we provide.
We would like to discuss this with you further. I have requested your information via Trustpilot, if you could kindly provide us with your details I could arrange for our customer service team to get in touch with you as soon as possible.
Kind regards,
David - Hidden Hearing
*UPDATE*
Hi Hanif, I have just heard from our customer service team. We are very happy to hear that they were able to help resolve this with you and that another appointment has been arranged at your home.
Have a great weekend.
Kind regards,
David - Hidden Hearing
Sid did his work admirably and found…
Sid did his work admirably and found the cause of my problem and fixed it expertly.
7 July 2021
I was happy with the service of the…
I was happy with the service of the Audiologist who explained it to me thoroughly.
30 June 2021
Excellent all round service
7 June 2021
Welcome by Rupa and Surindarpal Sidhu
Welcome by Rupa and Surindarpal Sidhu. Surinderpal with the help of Rupa checked my hearing Drums Which they siad is OK.Then Surinderpal checked my hearing ability with few cnanges and there was nothing to worry about.
And he said that he will review again in 6 months time. He was very good in assesing my hearing ability.
4 June 2021
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