Have had my hearing aids with this company for over 7 years very friendly helpful efficient and trustworthy Explain everything to you in a concise and caring manner. Products are excellent a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mick is a fantastic audiologist- extremely knowledgeable, professional and empathetic to people with the hearing loss. He takes time with his patients and makes sure that the device meets their needs... See more
Mr Colclough was very knowledgeable and helpful. He explained my husbands hearing difficulties and we came away from his consultation reassured. We are now considering the £3000 outlay on hearing aids... See more
Went to Hidden Hearing for ear wax removal - the work was carried out by Roopa Samani. Before starting she xplained clearly what was going to happen and checked my health records. She performed the wa... See more
4.7
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was seen earlier than appointment…
I was seen earlier than appointment time - this was great as I was in hurry
23 October 2025
I always get top service when I attend
I always get top service when I attend.
I also have a good rapport with Michael whom I have known for a number of years.
23 October 2025
Prompt and efficient service from a…
Prompt and efficient service from a very pleasant lady (Katherine)
21 October 2025
Unprompted review
level of understanding
the level of the understanding shown by the consultant was exceptional
8 October 2025
Hidden Hearing
Very professionally handled. The process of the hearing test and the result fully explained as was the different type of hearing aids. Was fitted with one and the follow up arranged. After only a few days I am delighted with the product and my hearing totally transformed and I have full confidence in the product and the staff at Guildford
30 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One of the unlucky ones
After dealing with the NHS (not bad, just your typical slower than normal service), I thought I’d treat myself by going private. I booked a typical hearing test, listened to the usual sales pitch from the audiologist, and decided to trial what was advertised as the best hearing aid on the market. I saw it as a bit of a self-care splurge.
For context, I suffer from severe tinnitus in one ear, something that was noted but clearly not considered important by the audiologist. Still, the hearing aid was sold as the perfect solution.
When it was ready, I went to pick it up, paid £250 upfront, signed a contract, and popped it in. It was... okay at first. But just a few hours later, my tinnitus flared up badly, and it was clear the device wasn’t doing what it was supposed to.
I kept a diary of my experience and, by the end of the third day, it was clear this hearing aid wasn’t for me.
No problem, I thought, they offer a full refund within a 60-day trial period.
I returned on the scheduled feedback day, explained my issues (again, no real care or concern shown about the worsening tinnitus, probably because it can’t be "cured" anyway), and was told the refund would be sorted.
The next day (Saturday), I noticed a pending charge from the finance company for £150. Odd, but I assumed it would be corrected the following week. Then, on Monday, I checked again and found that the £150 had been taken from my account, in addition to the £250 I'd already paid. That’s £400 gone, and no full refund in sight.
In short, it feels like this audiologist is in it purely for the money. The whole experience came across as a commission-driven transaction rather than a patient-focused service. I saw no genuine care or interest in helping me beyond the initial sale. I tried what was supposedly "the best" and ended up worse off, both in health and in finances.
Long live the NHS. They may be slow, but every time I’ve dealt with them for my hearing and tinnitus, at least they’ve shown they care.
Can’t say I didn’t try.
15 September 2025
Unprompted review
Reply from Audika - Guildford
Thank you for your review, That Guy 1981.
We do have a 60 day money back guarantee which means that if a patient chooses to return their hearing aids for any reason, then they will be refunded the full cost of the purchase. This includes the finance agreement they have entered into. It can take a few days to process normally. We are sorry that the timing of the finance payment came out the day after you returned the hearing system. As the finance was on a scheduled payment with a finance provider, it would unfortunately have been too late to recall it from the banking process when we met you at that appointment. We trust that the payment has now been returned.
We are sorry that the hearing aids did not live up to your expectations – for the majority of our patients, 3 days often isn't enough time to adapt to the use of the hearing aids and if a patient is having an issues, then we do want to help. It can normally take a few weeks to adapt to new hearing aids and sometimes additional adjustments are required to help the patient along that journey, however we understand about the additional requirements of tinnitus in your case.
We automatically book in a follow-up appointment between 4 and 6 weeks from the date of fitting, which is still enough time afterwards to return the hearing aids to us for a refund if the patient wishes, however, we are pleased you reached out to us way before this point to explain that the hearing aids weren't helping with the tinnitus.
Many hearing aid wearers say that their tinnitus is reduced with the use of a hearing system but we understand that everyone’s journey is different and we are sorry that the hearing aids didn’t help you in overcoming the tinnitus obstacle.
If you do wish to reach out to us further then please find our contact details below.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Aptly named Hidden Hearing.
Aptly named Hidden Hearing.
I had an appointment at Guildford.
Firstly it was a bit awkward to locate.
Secondly the door was locked, not the best of welcomes, particularly as it was an empty lonely place.
Thirdly my appointment was doubted but eventually confirmed.
Fourthly there was no audiologist.
I was offered another appointment but was in no mood to continue with this company. As apart from wasting my time and my wife’s, who they recommended I took along with me,it was as also a loss of cash due to the travel involved.
Stay clear of Hidden Hearing in Guildford.
Yes Hidden Hearing is indeed aptly named.
I have had a computer non personal reply from Hidden Hearing saying that they cannot find my record. This says it all, they have my name, appointment date and location and they cannot find my record.
18 August 2025
Unprompted review
Reply from Audika - Guildford
Good afternoon
Thank you so much for bringing your experience to our attention. We would sincerely like to apologise as this is not the level of service we aim to provide for our patients.
We would very much like the opportunity to investigate further, however; I can see from your record that we do not hold a contact phone number for you.
Therefore, we would be grateful if you could contact our Customer Services Team on 0800 7408 796 who will be happy to help.
Kind Regards
Customer Services
Hidden Hearing Ltd
Very informative and understanding
Very informative and understanding - shame they could not email my fill invoice so I could forward to my insurer
13 August 2025
your representative who took time to …
your representative who took time to explain the detail of the product its cost what was available and the after care service that would be provided.
2 August 2025
Ear wax removal
Everything well explained. Friendly atmosphere, efficient ear wax removal and helpful advice. Thank you
31 July 2025
Darren was great he explained…
Darren was great he explained everything in detail. He also explained that he was still a trainee soon to be fully qualified. Well he was excellent.
30 May 2025
Not cancelling my appointment would be…
Not cancelling my appointment would be appreciated
23 April 2025
Reply from Audika - Guildford
Good morning,
Thank you for your 3-Star review. We would like to assure you that we make every attempt not to rearrange appointments. However, unfortunately sometimes it is unavoidable.
If you would like to discuss further, please contact our customer services team on 0800 740 8796.
Kind Regards
Customer Services - Hidden Hearing Ltd
Michael was very understanding and…
Michael was very understanding and explained the way forward most clearly.
17 April 2025
Great All-Round Service
Friendly, professional, thorough, on time appointment, a great all-round service.
9 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.