Audika - Dundee Reviews 

114
•
TrustScore 5 out of 5

4.8

28/30 Castle Street, DD1 3AF Dundee, Angus, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

more than happy to recomend Audika to any one who ask for their hearing test , staff were very helpfull and polite and friendly felt relaxed when i was doing my test

Rated 5 out of 5 stars

I made an appointment online easily and was seen within two weeks of booking. When I arrived for my appointment, I was seen very quickly. The practitioner put me at ease while explaining the process a... See more

Rated 4 out of 5 stars

Bought hearing aid fro. Auditable three years ago.Each year I get automatically called in to check how things are going. This year needed my ears waxed before checking them. Having xhecked average pri... See more

Rated 5 out of 5 stars

Kady fitted my 1st ever hearing aids. Very friendly and professional person. Made me feel at ease. The hearing aids she recommended are amazing. Didn’t realise I’d been missing out on so much. I’d hig... See more



Contact info

  • 28/30 Castle Street, DD1 3AF, Dundee, Angus, United Kingdom

  • 01382 313540

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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4.8

All reviews

(114)

5,987 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Been going to the hearing centre for last 4 years before it was Audika. Glad to say same helpful and friendly staff. Great service

21 October 2026
Rated 5 out of 5 stars

hear we go again

more than happy to recomend Audika to any one who ask for their hearing test , staff were very helpfull and polite and friendly felt relaxed when i was doing my test

8 October 2026
Rated 4 out of 5 stars

Prompt and friendly

Bought hearing aid fro. Auditable three years ago.Each year I get automatically called in to check how things are going. This year needed my ears waxed before checking them. Having xhecked average prices in UK £50 for both ears at Audika reasonable. The technician was friendly and kept at it to get the stubborn difficult to get wax. Always seen promptly at time of appointment.

2 September 2026
Rated 5 out of 5 stars

Simply the best

The staff were polite and friendly , Teresa was simply the best , made to feel very welcome and relaxed , she was very professional and explained the whole process . I would highly recommend them

21 August 2026
Unprompted review
Rated 4 out of 5 stars

Everything was fine when at the clinic.

Everything was fine when at the clinic.

Greeting staff was good, the lady at the desk was very good, the two technicians who looked after me and solved my issues were very good. Everyone at the clinic was very good.

I wish the customer support service on the phone was even an iota of good as the clinic staff was. Find better customer service, guys.

14 August 2026
Rated 3 out of 5 stars

Rather disappointing experience.

Disappointed that hearing / aids are only checked annually rather every six months as previously . Domes used to be changed automatically but not recently. Aids are expensive and I feel the after care standards aren’t as they were.
I had my aids updated only to be asked “How’s that? “ It’s not possible to state there is an improvement with hearing only 2 words. I was told my aids were getting to the end of their usefulness and perhaps time for an upgrade. I wouldn’t buy an item costing 3 to 4 thousand pounds without careful consideration. Wasn’t sure whether they are really needed. Tempted to go elsewhere to have another check for comparison.

12 August 2026
Audika - Dundee logo

Reply from Audika - Dundee

We are very sorry to learn of your recent visit.

We have tried to reach out to you today but could not get through to speak to you. Whilst most patients choose 12 month hearing checks, we are available for interim appointments and we can see you every 6 months if you wish. Our clinicians will always give you their best recommendation and so they may recommend a 12 month review but please do let us know if we can see you in between planned visits. We do also offer a home visit if you would prefer.

Please do let us know if we can offer you any additional advice, your aftercare matters and we will do all we can to help. You can contact us on the details below.

Kind regards,

 
Customer Services
Audika Hearing Care Ltd (UK)
0800 740 8796 / 01622 775191
contact@audika.co.uk

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