Audika - Chester Pepper Row Reviews 

131
•
TrustScore 5 out of 5

4.9

5 Pepper Row, Pepper Street, CH1 1EA CHESTER, Cheshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The centre was in a comfortable location in Chester, Terri was very kind and talked comfortably throughout the process. Overall affordable and friendly centre.

Rated 5 out of 5 stars

The complete approach to my hearing check was amazingly good. It wasn’t rushed and I was given plenty of time to discussed my hearing requirements. There was no hard selling of new hearing aids as I... See more

Rated 5 out of 5 stars

I was quite anxious about having this procedure done as I didn’t know what to expect, plus I’d been having a few problems with my ears, but Terri made me feel at ease. She talked through everything in... See more

Rated 5 out of 5 stars

I was slightly apprehensive as I had never had my ear wax removed using suction and also had never been to Hidden Hearing before. As soon as I arrived I felt completely at ease. The lady who did the... See more



Contact info

  • 5 Pepper Row, Pepper Street, CH1 1EA, CHESTER, Cheshire, United Kingdom

  • 01244 699030

4.9

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(131)

6,004 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fruitful experience

Fruitful experience, very informative with clear understandable explanation of the procedures and tests results taken. Helpful guidance when choosing type of hearing aid and it's benefits/limitations. On the whole came away feeling very positive.

3 June 2025
Rated 5 out of 5 stars

Absolutely excellent - highly recommend

I can't recommend Hidden Hearing enough - I saw Terri for an ear wax removal appointment. She was very professional and explained everything before the appointment. The clinic was well presented and the receptionist Rebecca was friendly and helpful. Thank you so much

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, polite and explained what was going on and the results in a understandable manner,
I would recommend hidden hearing to any one.

7 May 2025
Rated 4 out of 5 stars

A very thorough audiology test

A very thorough audiology test, well explained. Excellent customer service and all round positive experience.

30 April 2025
Audika - Chester Pepper Row logo

Reply from Audika - Chester Pepper Row

Brilliant! Thanks so much for your review.

If we can do anything further, please do not hesitate to reach out to us.

Kind Regards,

Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Always a great experience

Always a great experience, staff are always lovely with just the right amount professional and personal. Wanna give a shout out to Kia and Rebecca too!

30 April 2025
Audika - Chester Pepper Row logo

Reply from Audika - Chester Pepper Row

Shout out heard and noted! Thanks so much - that's lovely for Kia and Rebecca.

Naturally, if we can do anything at all to help, please just let us know.

Kind regards,

Customer Services
Hidden Hearing Ltd

0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

Rated 5 out of 5 stars

Welcoming, informative and helpful

First of all, we were welcomed by name, and made to feel that we were important to the hearing consultant we met.
Everything was carefully explained, and questions respected and fully answered. A diagnosis was made, that we could understand and possible solutions were described in detail. Costs were open and relative merits presented clearly.

29 April 2025
Rated 5 out of 5 stars

Ear wax removal

I was quite anxious about having this procedure done as I didn’t know what to expect, plus I’d been having a few problems with my ears, but Terri made me feel at ease. She talked through everything initially, whilst keeping me updated throughout. I would highly recommend Hidden Hearing!

23 April 2025
Rated 5 out of 5 stars

A return visit

A return visit but after several years. The process was explained and results discussed in detail with graphs and even a view of the inside of my ear!

15 April 2025
Rated 5 out of 5 stars

Had a a really pleasant visit when i…

Had a a really pleasant visit when i went here a few weeks ago.

From the moment i entered i was offered a drink at the reception area, and then i met with the very professional Daniel Nicolson , who did a number of test as i have been struggling hearing things now and again, and have been speaking louder than usual and getting complaints from colleagues of me shouting on the phone - i work in a call centre , but the whole experience start to finish was pleasant and i would highly recommend this company to anyone needing a hearing test.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

We can't speak highly enough of Kia…

We can't speak highly enough of Kia Kirk at the Chester branch of Hidden Hearing. From the outset, she was attentive, thorough and highly professional. We have visited three times for my partner's assessment and fitting of new hearing aids and nothing was too much trouble. Kia's attention to detail was excellent and she was always friendly and extremely knowledgeable. Highly recommended.

14 February 2025
Unprompted review
Audika - Chester Pepper Row logo

Reply from Audika - Chester Pepper Row

We are pleased Kia offered a professional experience and you benefitted from her expert knowledge. Thank you for recommending us.

If you ever need to speak to our Customer Services team alongside the Chester team, please don't hesitate to reach out.

Kind regards,

Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look