Very friendly and professional. Understand your needs and quickly solve any problems. I couldn't ask for more.
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Amazing experience at Hidden Hearing, Shenfield. We were greeted warmly in reception, and an adjustment to our appointment was made with no issue. Could not have been nicer. Into the appointment and D... See more
The service at the Shenfield Audika centre was excellent. I had my earwax removed 2 weeks ago, but as there was too much and some was too hard to remove I had to return for a second visit (at no extr... See more
Availed myself with the free hearing assessment! Ellen in the Brentwood office was very good explaining how and what she was doing. I will also add that the receptionist (can’t recall her name) was ve... See more
4.9
Excellent
147 reviews
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Had micro suction today
Had micro suction today and was very pleased with the process from reception to the procedure by Sharon Richards. Everything was explained well. Would recommend.
18 July 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Appalling bad service
I took a day off work (and as I am self employed lost a days earnings) to attend an appointment. After waiting I was told I could not have a hearing test as my wife was not with me. At no time during the booking process was I told it was mandatory to be accompanied, had they done so I would never have booked…. I had a budget of £8,000 for hearing aids, plus, no doubt, the ongoing maintenance and consumables. A complete waste of time and lost income for both them and me.
1 July 2022
Unprompted review
Reply from Audika - Brentwood
Hello Mr Davidson,
Thank you for your review. We are very sorry to learn of your experience today. This is certainly not indicative of the level of service we are normally so proud to deliver.
We will get this investigated and where necessary, ensure additional training is provided. We are pleased that you have already spoken to our customer services team and we will be back in contact as soon as we have a resolution for you.
Kind regards,
Customer Services
01622 775191
contact@hiddenhearing.co.uk
The lady who did my assessment was very…
The lady who did my assessment was very helpful and friendly she advised me to contact my GP as she will contact him about my hearing problem. A few days later i received a copy of the letter she had sent to my GP i contacted my GP but he informed me that he had not yet received it but would contact me when he had read the letter. Thanks for your help.😊😊
29 June 2022
Great service reasonable price
My husband just had an appointment with hidden hearing in Braintree Essex.
Wax removal is not something out GP offers and the cost varies dramatically. We found the staff very friendly and explained everything well and the price was reasonably too
14 June 2022
Unprompted review
Today's consultation with Sharon…
Today's consultation with Sharon Richards was first class.
Showed so much care and attention removing stubborn ear wax.
Would recommend to any one.
30 May 2022
Unprompted review
Ear wax removal
Ear wax removal
I had my earwax removed by Sharon in the Brentwood branch, she gave a fantastic service and she did an excellent job. My hearing is now so clear, crazy to think how I was managing to hear before. I will be back if I ever get this issue again.
28 March 2022
Unprompted review
Professionalism and consideration. Excellent attentiveness to my elderly…
Excellent attentiveness to my elderly Father’s needs and both skilful and knowledgable in Sharon’s expertise. We felt confident and relaxed with her approach, courtesy and her gentle humour.
25 February 2022
Unprompted review
I booked an ear wax removal procedure…
I booked an ear wax removal procedure with Sharon at Hidden hearing in Shenfield. She explained everything in detail. Great service. Would definitely recommend.
11 February 2022
Unprompted review
Heartfelt Thanks …
Nothing more to be said than excellent and professional service.
Heartfelt "Thank you" to all the Team at the Brentwood Hidden Hearing Branch
16 November 2021
Ellen Murphy is Exceptional
The test with Ellen Murphy was excellent, she was very thorough & explained everything clearly.
I have received a few phone calls since asking me to make an appointment, it's seems there is an issue with you tech system. That has brought my rating down.☹️
9 November 2021
Above my expectations.
I highly recommend the services of Hidden Hearing. After being fitted with my new hearing aids 3 years ago, they have supported me all throughout that time. Patrick is always cheerful and happy to ensure my hearing aids are working as good as the day I received them. Great service- thank you!
11 June 2021
Professional
Professional, courteous. Not an unpleasant experience. And my hearing was ok. 😁
24 March 2021
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