WORX Australia Reviews 657

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often highlighting their satisfaction with various tools and their performance. Many people appreciate the prompt and efficient delivery service, noting that items arrive quickly and as described. The customer service also receives frequent commendation for being helpful, kind, and responsive, especially when resolving issues. However, some customers experienced issues with order fulfillment, including missing items or incorrect products. A few reviewers also mentioned delays in delivery and difficulties with the online registration process, which prevented them from accessing additional warranty benefits.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers praise the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the durability and... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Service

Consumers find service to be positive. Many reviewers praise the effortless, efficient, and quick service,... See more

Based on these reviews

Rated 5 out of 5 stars

I have 15 different types of tools from worx. Plus about 20 batteries. Only two problems 1 hydrashot water gurnie, the other hydrashor blower. Both replaced no problems. Office girl realy friendly d... See more

Rated 5 out of 5 stars

Purchased 12cm cordless Pruning ChainSaw, and I am very pleased to add this to my stable of WORX power tools that use the common 20V battery system. I have found all the 20V tools purchase to b... See more

Rated 5 out of 5 stars

good communication and phone callback. item arrived promptly. item as described and works well so far - still a liittle dust passing through fabric of bag during vacuum use.

Rated 5 out of 5 stars

Firstly I should say that the blower vac we bought years ago is still going strong. I wasn’t sure when I ordered the replacement bag that it would fit the old model but it does. Package arrived quickl... See more

Rated 5 out of 5 stars

Communication was timely. Product was much as described by online reviewers. (It was rated best in its class by several trusted reviewers.) It is light and manoeuvres well. Does a great job on my 40 s... See more

Rated 5 out of 5 stars

I was informed that my order was delayed due to a backlog. However, as soon as I requested expedited shipping, my order was dispatched last Friday and I received it, along with the bonus gift, within... See more

Company replied

Rated 5 out of 5 stars

I was very happy to receive excellent service from the young lady at Worx Australia, when my trusty line trimmer suddenly stopped working. As it was still under warranty, I was immediately offered a... See more

Rated 5 out of 5 stars

Just purchased a Worx impact driver & used it to drive anchor screws into concrete. It was so easy to use & had so much power. The impact driver is compact & very comfortable in the hand plus the pri... See more

Rated 5 out of 5 stars

Another fabulous product and experience from WORX. The product was well described and ordering was super easy. It arrived a few days later ready to go and I've already been all over the garden using i... See more

Rated 2 out of 5 stars

Your website is not good - old information, login system not good, didn't receive my order information by email, long wait when I rang, official name of the company is very confusing. However, using... See more

Rated 5 out of 5 stars

Not sure as to whether my review will be correct as the charger I received was incorrect for the battery I have. So far they have been very helpful and I am sending the charger back. I am awai... See more

Rated 5 out of 5 stars

I was looking for a circular saw to compliment my battery tool range, logged onto the Worx website to find a great deal on the saw's and also a battery and charger. On receiving the items the battery... See more

Rated 5 out of 5 stars

Great communication and fast delivery Product is well packed and easy to do final assembly Battery charging is also easy to do Looking forward to my first mow

Rated 2 out of 5 stars

The tools are great and bought several tools before I signed up to buy more and great to have power share. The latest delivery, I have a missing battery and check the delivery docket and not even tick... See more

Rated 1 out of 5 stars

I am still waiting for the delivery of my order. It is now 12/12/25 and delivery was expected on 1 /12/25. Aust Post advised after I followed up a number of times, that the order contained Hazardous... See more

Company replied

Rated 1 out of 5 stars

Well, idk why your system was flagged my billing address as "fraud" but instead saying so to customer, you can ask it in better way right? Furthermore, i clearly put the address with unit number, how... See more

Rated 5 out of 5 stars

The mower and whisper sniper were easy to use. Need at least 2 more batteries, this reduce the need for recharging before mowing the lawn. They arrived in good time

Rated 5 out of 5 stars

had trouble getting spools for line trimmer looked on line-found product and ordered easily . poromt delivery-thank you

Rated 5 out of 5 stars

Everything I read about the water blaster is true. Even better in reality. The battery probably is the only weakness . You really need at least two 20 volt battery’s. Can you use the charger supplie... See more

Rated 5 out of 5 stars

I would like to thank Nicola for helping me with my many many questions lol. My old Worx line trimmer had died. She helped me with my questions about batteries etc and offered a discount. Thanks to h... See more

Rated 5 out of 5 stars

I sent an email enquiry Prompt response with link to product. Easy to navigate website. Product purchased without problem. Delivered promptly. .

Rated 5 out of 5 stars

Right from my initial email enquiry regarding a part for my older WORX whipper snipper to placing the order, and then receiving the part within 1 week. Was super happy with their effortless and effici... See more

Rated 5 out of 5 stars

good mower for my needs, light and reasonably quiet, l have a medium size area of lawn that it tackles with ease, very happy with it,

Rated 5 out of 5 stars

Very quick postage to Country South Australia. Got the item at a good price and have used the item a few times and am quite impressed on its operation.

Rated 5 out of 5 stars

Replaced very old battery pack for my blower which is now running better than ever thanks for the quick service much appreciated.

Rated 5 out of 5 stars

Nice cheap products with a great discount meaning I got the box set for cheaper than the individual item I needed. Shipping was fast and the comms great. Products seem ok on first use, only time will... See more

Rated 5 out of 5 stars

Great tools oi have a great collection and very happy with their performance the only beef I have is the delivery is painfully slow but he I can live with that. Regards Bert

Rated 4 out of 5 stars

Great service, happy with the products, and prices are very reasonable especially during the sales periods. Delivery quick and seamless. Have given 4 stars for 2 reasons: The Australian Worx have lim... See more

Rated 4 out of 5 stars

Online experience is easy to navigate and the product received is as described by the catalogue. I like the size and it is powerful for a little machine. The vacuum cleaner has a Hepa filter. It... See more

Rated 5 out of 5 stars

I bought the jaw saw. It is a very good unit. I have a lot of wood to cut up but some pieces are too large for the jaw gap size, so I have decided to get the mini chainsaw too. I first had smaller tre... See more

Rated 5 out of 5 stars

I have a number of WORX products--dating back about eight years. I recently had an issue with my 2023 battery whipper snipper losing a release button. In ordering some new spools, I happened to me... See more

Rated 5 out of 5 stars

Love my worx wiper sniper & blower! I ordered the cord for my wiper sniper & arrived quite quick! I was greatly appreciative that I could order on line! I couldn’t buy it at my town of Ayr North Qld!... See more

Rated 5 out of 5 stars

Bought WG620E.9. Handy and conveninet water pressue jet. Not very powerful but strong enough to clean my balcony and remove dirt easily. Makes cleaning much easier. Very satisfied.

Rated 5 out of 5 stars

Delivery was very quick and well packaged. Easy to navigate website. Blower now looks like new with new bag.

Rated 1 out of 5 stars

To whom it may concern, I am writing to formally express my extreme frustration and disappointment regarding the handling of my recent orders. While planning home repairs,... See more

Rated 5 out of 5 stars

I have been using a works electric drill for many years and have loved the product. I chose a works brush cutter, because of my satisfaction with the brand.

Rated 5 out of 5 stars

Always impressed with products I have bought previously and now have bought the leaf jet which I am happy with.

Rated 1 out of 5 stars

My Landroid mower has stopped working. There were early warning signs, and I contacted support at that time. Initially, the service was satisfactory and support staff asked relevant questions whil... See more

Rated 1 out of 5 stars

Very unpleasant experience with a return. I ordered the wrong product ($300) from the WORX store on Amazon. I opened a return process. So far, so good. Meanwhile, I went to the WORX websit... See more

Rated 5 out of 5 stars

Quick reliable service. The product works really well. I am very satisfied with my purchase.

Rated 4 out of 5 stars

Very quick response from you and I am happy with my 2 in 1 trimmer and accessories. Great price. I had my last WORX trimmer for 13 years without any problems so I have no complaints thank you 🤩

Rated 3 out of 5 stars

Product arrived appears to be somewhat used (possibly demo). Good product, but disappointed no communication that the product received wouldn’t be brand new sealed.

Rated 5 out of 5 stars

Great well made product,Handles well just what I needed in the workshop. Delivery was fast and efficient.

Rated 5 out of 5 stars

As a long term user of MULTIPLE WORX items & experienced the long term durability of ALL the items, I jumped at the chance of getting a replacement item with 2 Power share batteries so I can continue... See more

Rated 5 out of 5 stars

More powerful than I thought it would be. Ordered online with very fast delivery.

Rated 1 out of 5 stars

I thought I was purchasing a charger to charge the battery for my whipper snipper but ended up with a charger whereby the battery charges other gadgets such as iPhones and lap tops so I still can’t us... See more

Rated 1 out of 5 stars

Ordered whole bundle tools plus gifts as Christmas promotion, but only received 1 pcs tool. Sent email to check what's going on but no reply yet......

Company replied

Rated 5 out of 5 stars

I have ordered this product before & will continue ordering due to the quality of the product.

Company replied

Rated 5 out of 5 stars

Easy to order and you kept me updated on expected arrival in a timely manner.

Rated 4 out of 5 stars

The item is fantastic and precisely matches the description. I highly recommend the product quality! The only area for improvement would be the speed of preparation and dispatch from the warehouse—exp... See more

Company replied


Company details

  1. Tool Store
  2. Do-it-Yourself Shop
  3. Hobby Store
  4. Home Improvement Store
  5. Lawn Mower Store
  6. Tool Manufacturer

About WORX Australia

Written by the company

WORX Australia offers multi-functional power tool solutions and cordless convenience for everyday life. Built on a platform of innovation, power and performance, we design tools to empower users around the Home, in the Garden, the Workshop, on the road, and anywhere in between.
WORX Australia currently offers over 70+ tools across D.I.Y, Garden, Robotic Mowers, Craft, Hobby & Adventure that are all powered by the 20V POWERSHARE™ Battery platform. Be it our 20V Soldering Iron, a 20V LANDROID™ Robot Lawn Mower or our 40V NITRO™ Chainsaw, they all run off 20V POWERSHARE™ Batteries.
Our office's and warehouses are based in Melbourne & Sydney, Australia and all WORX Australia tools are backed by our 2-year warranty, with an additional 12-months coverage with online registration.

Do it Yourself. Do it Better. Do it with WORX.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

657 reviews

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Ordered whole bundle tools plus gifts…

Ordered whole bundle tools plus gifts as Christmas promotion, but only received 1 pcs tool. Sent email to check what's going on but no reply yet......

26 December 2025
WORX Australia logo

Reply from WORX Australia

Thank you for your review, and we’re sorry for the concern this caused.

We did respond to your email to explain that your order was shipped in two separate parcels, as part of the bundle was sent separately. We can confirm that the second parcel has now been delivered, completing your order.

We apologise for any confusion or worry caused and appreciate you taking the time to reach out. If you have any further questions or need assistance with anything else, please don’t hesitate to contact us — we’re always happy to help.

Kind regards,
The WORX Team

Rated 1 out of 5 stars

Customer service response way too…

Customer service response way too long.... 3 days + for a return email and no ability to get through via phone!???

19 December 2025
WORX Australia logo

Reply from WORX Australia

Thank you for your feedback, and we’re very sorry for the delay in getting back to you and for the frustration this caused.

During this period, we experienced a very high volume of emails and phone calls, which unfortunately contributed to longer response times than usual. While this explains the delay, we fully understand how disappointing this was and sincerely apologise.

Your comments have been shared with our customer service team as valuable feedback, and we’re actively working on improving our response times and communication to ensure a better experience in the future.

Thank you for your patience and for bringing this to our attention. Please don’t hesitate to reach out if we can assist you further.

Kind regards,
The WORX Team

Rated 1 out of 5 stars

Items have still not arrived!

Items have still not arrived!

21 December 2025
WORX Australia logo

Reply from WORX Australia

Hi there. It looks like your order should now have been delivered. If it hasn’t arrived, please reach out to our customer service team with your order details so we can review it straight away. Thank you for your patience.

WORX AUSTRALIA

Rated 1 out of 5 stars

The website says the picture I want to…

The website says the picture I want to send is too big but doesn't give any suggestion of whist to do from there. " No file chosen" doesn't work. Are you being intentionally difficult?

23 December 2025
Unprompted review
WORX Australia logo

Reply from WORX Australia

Hi Brian, sorry for the frustration this caused. If the issue hasn’t been resolved, please send a screenshot of the image to our Customer Service team at salesau@positecgroup.com, and they’ll be happy to look into it for you.

Rated 4 out of 5 stars

Good products

Good products, well priced, innovative company

22 November 2025
WORX Australia logo

Reply from WORX Australia

Thanks for the feedback. We’re glad you’re enjoying our products and the value they offer. Appreciate your support!

Rated 5 out of 5 stars

Good product and price

Good product and price. Delivery a bit slow.But happy 😊

22 November 2025
WORX Australia logo

Reply from WORX Australia

Great to hear you’re happy with the product and value, and we appreciate your patience with delivery. Enjoy using your WORX products :)

Rated 4 out of 5 stars

Item was shipped then went missing

Item was shipped then went missing - neither WORX nor their courier have responded to emails. Pretty disappointing service tbh - Update: Worx sorted this out, was related to shipping batteries - just took a while.

22 November 2025
WORX Australia logo

Reply from WORX Australia

Thank you for your patience while this was resolved. We apologise that the parcel went missing, and we’re glad we were able to arrange a replacement, which has now been delivered. We appreciate you bringing this to our attention. If there’s anything else we can help with, please don’t hesitate to reach out.

Rated 4 out of 5 stars

Happy but needs improvements on delivery updates.

Happy with purchase & reasonable delivery time. However, was left guessing about my purchase as didn't get any updates from WORX.

21 November 2025
WORX Australia logo

Reply from WORX Australia

Thanks for your feedback, we’re glad you’re happy with your WORX purchase. Your comments on delivery updates have been shared with our team and noted.

Rated 5 out of 5 stars

Fast Shipping

I was informed that my order was delayed due to a backlog. However, as soon as I requested expedited shipping, my order was dispatched last Friday and I received it, along with the bonus gift, within three business days. Thank you so much team!

10 December 2025
WORX Australia logo

Reply from WORX Australia

Thanks so much for the great review. We’re glad we could get your order to you quickly once it was dispatched. Thanks for choosing WORX.

Rated 4 out of 5 stars

The item is fantastic and precisely…

The item is fantastic and precisely matches the description. I highly recommend the product quality! The only area for improvement would be the speed of preparation and dispatch from the warehouse—expediting this process would make the service perfect."

21 November 2025
WORX Australia logo

Reply from WORX Australia

Thanks for the great feedback. We’re really pleased to hear you’re happy with the product quality and that it matched your expectations. We appreciate your comments on prep and dispatch times, and we have shared them with our team. Thanks again for your recommendation and for choosing WORX.

Rated 1 out of 5 stars

I am still waiting for the delivery of my order

I am still waiting for the delivery of my order. It is now 12/12/25 and delivery was expected on 1 /12/25. Aust Post advised after I followed up a number of times, that the order contained Hazardous Materials and was therefore sent back to sender to find alternative means of delivery. NO ONE from WORX had advised me or even know of any delay until I spent considerable time following up with AusPost. Some group called Ligentia Aust. was also involved but they have not answered my calls! I am still awaiting feedback from WORX on what is the next step.

21 November 2025
WORX Australia logo

Reply from WORX Australia

We’re really sorry for the frustration caused by this delay. We can confirm your order has now been delivered, and we appreciate your patience while the handling issue was resolved. Your feedback has been shared with our team so we can continue to improve how we communicate in situations like this. If you need any further help, please don’t hesitate to reach out.

Kind regards
WORX Australia

Rated 5 out of 5 stars

Great little kit has everything I need…

Great little kit has everything I need i use it for modelling and car repairs

18 November 2025
WORX Australia logo

Reply from WORX Australia

Thanks for the great review! We’re glad to hear the kit has everything you need and that it’s working well for your needs. Happy making!

Rated 4 out of 5 stars

Great service; online registration process needs updating - doesn’t work

Great service, happy with the products, and prices are very reasonable especially during the sales periods. Delivery quick and seamless. Have given 4 stars for 2 reasons:
The Australian Worx have limited products avail when compared with UK and USA equivalents, and secondly, the online registration process just doesn’t work…it loops and ends with an error message. The same thing occurred a year ago with another purchase so I’m unable to take advantage of the additional warranty period that’s added on when products are registered.

22 November 2025

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