I have 15 different types of tools from worx. Plus about 20 batteries. Only two problems 1 hydrashot water gurnie, the other hydrashor blower. Both replaced no problems. Office girl realy friendly d... See more
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About WORX Australia
Written by the company
WORX Australia currently offers over 70+ tools across D.I.Y, Garden, Robotic Mowers, Craft, Hobby & Adventure that are all powered by the 20V POWERSHARE™ Battery platform. Be it our 20V Soldering Iron, a 20V LANDROID™ Robot Lawn Mower or our 40V NITRO™ Chainsaw, they all run off 20V POWERSHARE™ Batteries.
Our office's and warehouses are based in Melbourne & Sydney, Australia and all WORX Australia tools are backed by our 2-year warranty, with an additional 12-months coverage with online registration.
Do it Yourself. Do it Better. Do it with WORX.
Contact info
Suite 3.20, 4 Ilya Ave, 2250, Erina, Australia
- 1300 889 028
- salesau@positecgroup.com
- au.worx.com
Replied to 40% of negative reviews
Typically replies within 2 weeks
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Ordered whole bundle tools plus gifts…
Ordered whole bundle tools plus gifts as Christmas promotion, but only received 1 pcs tool. Sent email to check what's going on but no reply yet......

Reply from WORX Australia
Customer service response way too…
Customer service response way too long.... 3 days + for a return email and no ability to get through via phone!???

Reply from WORX Australia

Reply from WORX Australia

Reply from WORX Australia
The website says the picture I want to…
The website says the picture I want to send is too big but doesn't give any suggestion of whist to do from there. " No file chosen" doesn't work. Are you being intentionally difficult?

Reply from WORX Australia

Reply from WORX Australia

Reply from WORX Australia
Item was shipped then went missing
Item was shipped then went missing - neither WORX nor their courier have responded to emails. Pretty disappointing service tbh - Update: Worx sorted this out, was related to shipping batteries - just took a while.

Reply from WORX Australia
Happy but needs improvements on delivery updates.
Happy with purchase & reasonable delivery time. However, was left guessing about my purchase as didn't get any updates from WORX.

Reply from WORX Australia
Fast Shipping
I was informed that my order was delayed due to a backlog. However, as soon as I requested expedited shipping, my order was dispatched last Friday and I received it, along with the bonus gift, within three business days. Thank you so much team!

Reply from WORX Australia
The item is fantastic and precisely…
The item is fantastic and precisely matches the description. I highly recommend the product quality! The only area for improvement would be the speed of preparation and dispatch from the warehouse—expediting this process would make the service perfect."

Reply from WORX Australia
I am still waiting for the delivery of my order
I am still waiting for the delivery of my order. It is now 12/12/25 and delivery was expected on 1 /12/25. Aust Post advised after I followed up a number of times, that the order contained Hazardous Materials and was therefore sent back to sender to find alternative means of delivery. NO ONE from WORX had advised me or even know of any delay until I spent considerable time following up with AusPost. Some group called Ligentia Aust. was also involved but they have not answered my calls! I am still awaiting feedback from WORX on what is the next step.

Reply from WORX Australia
Great little kit has everything I need…
Great little kit has everything I need i use it for modelling and car repairs

Reply from WORX Australia
The unit has issues and evertime I try…
The unit has issues and evertime I try to get in contact I get nothing in return
Please call me
0408348941
Great service; online registration process needs updating - doesn’t work
Great service, happy with the products, and prices are very reasonable especially during the sales periods. Delivery quick and seamless. Have given 4 stars for 2 reasons:
The Australian Worx have limited products avail when compared with UK and USA equivalents, and secondly, the online registration process just doesn’t work…it loops and ends with an error message. The same thing occurred a year ago with another purchase so I’m unable to take advantage of the additional warranty period that’s added on when products are registered.
good value.
Good product, disappointing communications
Product arrived appears to be somewhat used (possibly demo). Good product, but disappointed no communication that the product received wouldn’t be brand new sealed.
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