WORX Australia Reviews 657

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often highlighting their satisfaction with various tools and their performance. Many people appreciate the prompt and efficient delivery service, noting that items arrive quickly and as described. The customer service also receives frequent commendation for being helpful, kind, and responsive, especially when resolving issues. However, some customers experienced issues with order fulfillment, including missing items or incorrect products. A few reviewers also mentioned delays in delivery and difficulties with the online registration process, which prevented them from accessing additional warranty benefits.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Many customers praise the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the durability and... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process easy and... See more

Service

Consumers find service to be positive. Many reviewers praise the effortless, efficient, and quick service,... See more

Based on these reviews

Rated 5 out of 5 stars

I have 15 different types of tools from worx. Plus about 20 batteries. Only two problems 1 hydrashot water gurnie, the other hydrashor blower. Both replaced no problems. Office girl realy friendly d... See more

Rated 5 out of 5 stars

Purchased 12cm cordless Pruning ChainSaw, and I am very pleased to add this to my stable of WORX power tools that use the common 20V battery system. I have found all the 20V tools purchase to b... See more

Rated 5 out of 5 stars

good communication and phone callback. item arrived promptly. item as described and works well so far - still a liittle dust passing through fabric of bag during vacuum use.

Rated 5 out of 5 stars

Firstly I should say that the blower vac we bought years ago is still going strong. I wasn’t sure when I ordered the replacement bag that it would fit the old model but it does. Package arrived quickl... See more

Rated 5 out of 5 stars

Communication was timely. Product was much as described by online reviewers. (It was rated best in its class by several trusted reviewers.) It is light and manoeuvres well. Does a great job on my 40 s... See more

Rated 5 out of 5 stars

I was informed that my order was delayed due to a backlog. However, as soon as I requested expedited shipping, my order was dispatched last Friday and I received it, along with the bonus gift, within... See more

Company replied

Rated 5 out of 5 stars

I was very happy to receive excellent service from the young lady at Worx Australia, when my trusty line trimmer suddenly stopped working. As it was still under warranty, I was immediately offered a... See more

Rated 5 out of 5 stars

Just purchased a Worx impact driver & used it to drive anchor screws into concrete. It was so easy to use & had so much power. The impact driver is compact & very comfortable in the hand plus the pri... See more

Rated 5 out of 5 stars

Another fabulous product and experience from WORX. The product was well described and ordering was super easy. It arrived a few days later ready to go and I've already been all over the garden using i... See more

Rated 2 out of 5 stars

Your website is not good - old information, login system not good, didn't receive my order information by email, long wait when I rang, official name of the company is very confusing. However, using... See more

Rated 5 out of 5 stars

Not sure as to whether my review will be correct as the charger I received was incorrect for the battery I have. So far they have been very helpful and I am sending the charger back. I am awai... See more

Rated 5 out of 5 stars

I was looking for a circular saw to compliment my battery tool range, logged onto the Worx website to find a great deal on the saw's and also a battery and charger. On receiving the items the battery... See more

Rated 5 out of 5 stars

Great communication and fast delivery Product is well packed and easy to do final assembly Battery charging is also easy to do Looking forward to my first mow

Rated 2 out of 5 stars

The tools are great and bought several tools before I signed up to buy more and great to have power share. The latest delivery, I have a missing battery and check the delivery docket and not even tick... See more

Rated 1 out of 5 stars

I am still waiting for the delivery of my order. It is now 12/12/25 and delivery was expected on 1 /12/25. Aust Post advised after I followed up a number of times, that the order contained Hazardous... See more

Company replied

Rated 1 out of 5 stars

Well, idk why your system was flagged my billing address as "fraud" but instead saying so to customer, you can ask it in better way right? Furthermore, i clearly put the address with unit number, how... See more

Rated 5 out of 5 stars

The mower and whisper sniper were easy to use. Need at least 2 more batteries, this reduce the need for recharging before mowing the lawn. They arrived in good time

Rated 5 out of 5 stars

had trouble getting spools for line trimmer looked on line-found product and ordered easily . poromt delivery-thank you

Rated 5 out of 5 stars

Everything I read about the water blaster is true. Even better in reality. The battery probably is the only weakness . You really need at least two 20 volt battery’s. Can you use the charger supplie... See more

Rated 5 out of 5 stars

I would like to thank Nicola for helping me with my many many questions lol. My old Worx line trimmer had died. She helped me with my questions about batteries etc and offered a discount. Thanks to h... See more

Rated 5 out of 5 stars

I sent an email enquiry Prompt response with link to product. Easy to navigate website. Product purchased without problem. Delivered promptly. .

Rated 5 out of 5 stars

Right from my initial email enquiry regarding a part for my older WORX whipper snipper to placing the order, and then receiving the part within 1 week. Was super happy with their effortless and effici... See more

Rated 5 out of 5 stars

good mower for my needs, light and reasonably quiet, l have a medium size area of lawn that it tackles with ease, very happy with it,

Rated 5 out of 5 stars

Very quick postage to Country South Australia. Got the item at a good price and have used the item a few times and am quite impressed on its operation.

Rated 5 out of 5 stars

Replaced very old battery pack for my blower which is now running better than ever thanks for the quick service much appreciated.

Rated 5 out of 5 stars

Nice cheap products with a great discount meaning I got the box set for cheaper than the individual item I needed. Shipping was fast and the comms great. Products seem ok on first use, only time will... See more

Rated 5 out of 5 stars

Great tools oi have a great collection and very happy with their performance the only beef I have is the delivery is painfully slow but he I can live with that. Regards Bert

Rated 4 out of 5 stars

Great service, happy with the products, and prices are very reasonable especially during the sales periods. Delivery quick and seamless. Have given 4 stars for 2 reasons: The Australian Worx have lim... See more

Rated 4 out of 5 stars

Online experience is easy to navigate and the product received is as described by the catalogue. I like the size and it is powerful for a little machine. The vacuum cleaner has a Hepa filter. It... See more

Rated 5 out of 5 stars

I bought the jaw saw. It is a very good unit. I have a lot of wood to cut up but some pieces are too large for the jaw gap size, so I have decided to get the mini chainsaw too. I first had smaller tre... See more

Rated 5 out of 5 stars

I have a number of WORX products--dating back about eight years. I recently had an issue with my 2023 battery whipper snipper losing a release button. In ordering some new spools, I happened to me... See more

Rated 5 out of 5 stars

Love my worx wiper sniper & blower! I ordered the cord for my wiper sniper & arrived quite quick! I was greatly appreciative that I could order on line! I couldn’t buy it at my town of Ayr North Qld!... See more

Rated 5 out of 5 stars

Bought WG620E.9. Handy and conveninet water pressue jet. Not very powerful but strong enough to clean my balcony and remove dirt easily. Makes cleaning much easier. Very satisfied.

Rated 5 out of 5 stars

Delivery was very quick and well packaged. Easy to navigate website. Blower now looks like new with new bag.

Rated 1 out of 5 stars

To whom it may concern, I am writing to formally express my extreme frustration and disappointment regarding the handling of my recent orders. While planning home repairs,... See more

Rated 5 out of 5 stars

I have been using a works electric drill for many years and have loved the product. I chose a works brush cutter, because of my satisfaction with the brand.

Rated 5 out of 5 stars

Always impressed with products I have bought previously and now have bought the leaf jet which I am happy with.

Rated 1 out of 5 stars

My Landroid mower has stopped working. There were early warning signs, and I contacted support at that time. Initially, the service was satisfactory and support staff asked relevant questions whil... See more

Rated 1 out of 5 stars

Very unpleasant experience with a return. I ordered the wrong product ($300) from the WORX store on Amazon. I opened a return process. So far, so good. Meanwhile, I went to the WORX websit... See more

Rated 5 out of 5 stars

Quick reliable service. The product works really well. I am very satisfied with my purchase.

Rated 4 out of 5 stars

Very quick response from you and I am happy with my 2 in 1 trimmer and accessories. Great price. I had my last WORX trimmer for 13 years without any problems so I have no complaints thank you 🤩

Rated 3 out of 5 stars

Product arrived appears to be somewhat used (possibly demo). Good product, but disappointed no communication that the product received wouldn’t be brand new sealed.

Rated 5 out of 5 stars

Great well made product,Handles well just what I needed in the workshop. Delivery was fast and efficient.

Rated 5 out of 5 stars

As a long term user of MULTIPLE WORX items & experienced the long term durability of ALL the items, I jumped at the chance of getting a replacement item with 2 Power share batteries so I can continue... See more

Rated 5 out of 5 stars

More powerful than I thought it would be. Ordered online with very fast delivery.

Rated 1 out of 5 stars

I thought I was purchasing a charger to charge the battery for my whipper snipper but ended up with a charger whereby the battery charges other gadgets such as iPhones and lap tops so I still can’t us... See more

Rated 1 out of 5 stars

Ordered whole bundle tools plus gifts as Christmas promotion, but only received 1 pcs tool. Sent email to check what's going on but no reply yet......

Company replied

Rated 5 out of 5 stars

I have ordered this product before & will continue ordering due to the quality of the product.

Company replied

Rated 5 out of 5 stars

Easy to order and you kept me updated on expected arrival in a timely manner.

Rated 4 out of 5 stars

The item is fantastic and precisely matches the description. I highly recommend the product quality! The only area for improvement would be the speed of preparation and dispatch from the warehouse—exp... See more

Company replied


Company details

  1. Tool Store
  2. Do-it-Yourself Shop
  3. Hobby Store
  4. Home Improvement Store
  5. Lawn Mower Store
  6. Tool Manufacturer

About WORX Australia

Written by the company

WORX Australia offers multi-functional power tool solutions and cordless convenience for everyday life. Built on a platform of innovation, power and performance, we design tools to empower users around the Home, in the Garden, the Workshop, on the road, and anywhere in between.
WORX Australia currently offers over 70+ tools across D.I.Y, Garden, Robotic Mowers, Craft, Hobby & Adventure that are all powered by the 20V POWERSHARE™ Battery platform. Be it our 20V Soldering Iron, a 20V LANDROID™ Robot Lawn Mower or our 40V NITRO™ Chainsaw, they all run off 20V POWERSHARE™ Batteries.
Our office's and warehouses are based in Melbourne & Sydney, Australia and all WORX Australia tools are backed by our 2-year warranty, with an additional 12-months coverage with online registration.

Do it Yourself. Do it Better. Do it with WORX.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

657 reviews

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Convenient size for car, door railings and sofa

Online experience is easy to navigate and the product received is as described by the catalogue. I like the size and it is powerful for a little machine.

The vacuum cleaner has a Hepa filter. It would be beneficial to highlight that and give the option to buy replacement as we placed the order. No information available on how to get replacement.

6 January 2026
Rated 1 out of 5 stars

Wrong charger to charge batteries for tools

I thought I was purchasing a charger to charge the battery for my whipper snipper but ended up with a charger whereby the battery charges other gadgets such as iPhones and lap tops so I still can’t use my whipper snipper

12 January 2026
Rated 5 out of 5 stars

WORX support their products

The WORX site was easy to navigate and I was able to buy required spares and consumables at sensible prices for a tool that the hardware store I purtchased it from no longer supports.

6 January 2026
Rated 5 out of 5 stars

Ordering is easy

Ordering is easy, payment and delivery is excellent.
Fantastic company, Worx are absolutely trusted by myself and products are always In supply and excellent quality.

30 December 2025
Rated 1 out of 5 stars

To whom it may concern,

To whom it may concern,

I am writing to formally express my extreme frustration and disappointment regarding the handling of my recent orders.

While planning home repairs, I purchased multiple items from your company over January 3rd and 4th, believing I was able to secure quality tools at a reasonable price. Based on the stated delivery timeframe, I arranged annual leave to carry out the repairs, purchased additional materials, and planned everything carefully, fully trusting that the process would proceed as promised.

However, aside from the very first item I ordered, none of the remaining products were delivered.

When I contacted your customer service team today (January 19), I was shocked to be informed that due to a system error, my orders had not even been dispatched and were left unattended. Hearing this left me completely at a loss. The representative stated that there was “nothing they could do” because it was a system issue, yet no one took responsibility for the disruption to my plans, the wasted time, or the emotional distress this has caused.

I am now being told that the products can only be dispatched tomorrow at the earliest, meaning I will have to wait another 10 days or more, after already rearranging my schedule and taking leave specifically for this purpose.

This situation is unacceptable.

Your internal system failure has resulted in:

- My carefully planned home repairs being completely disrupted
- My annual leave being wasted
- Additional costs and inconvenience
- Significant stress and frustration

I find it deeply disappointing that no one has taken accountability for this failure. I expect a clear explanation, a concrete resolution, and appropriate responsibility to be taken for this matter.

Please treat this complaint seriously and advise immediately how you intend to resolve this situation.

Sincerely,
Alex Kang

2 January 2026
Rated 1 out of 5 stars

where is my delivery after almost a month

where is my delivery after a

26 December 2025
WORX Australia logo

Reply from WORX Australia

Hi there,
We’re sorry for the frustration caused. According to the tracking information, StarTrack has attempted delivery twice and left a calling card on both occasions as no one was home.

Tracking details were sent to you when your order was dispatched. Once the parcel leaves our warehouse, delivery is managed by the courier and is outside of our control. Please contact StarTrack to arrange redelivery or collection, or feel free to contact our customer service team if you need further assistance.

Kind regards,
The WORX Team

Rated 1 out of 5 stars

I haven't received it

I haven't received it, haven't had any response from worx to say that it's actually been sent. I've tried 3 times no response. I paid extra priority postage on the 1st January it's now the 14th January, very bad customer service.

31 December 2025
WORX Australia logo

Reply from WORX Australia

Hi Neil,

Thank you for your feedback. We’re truly sorry for the frustration and inconvenience caused by the delay with your order.

We did respond to your email enquiry, and your tracking information was uploaded to your order once it was dispatched. We apologise if there was any delay in this reaching you. According to the tracking, your order is currently awaiting collection at your local post office.

As noted on our website, we were closed from 24th December to 4th January, and a notification was displayed during this period. When we returned, we had a very high volume of orders to process, which unfortunately caused some delays.

We’d also like to clarify that we do not offer priority postage, so no priority service was purchased. The postage charge applied relates to our standard shipping and minimum order value, as outlined at checkout.

We apologise for any inconvenience this has caused and appreciate your patience during this busy period. Please don’t hesitate to reach out if we can assist you further.

Kind regards,
The WORX Team

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