I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item was delivered promptly and updates on the delivery were provided regularly. However, the item was broken. It should of been labelled better ("FRAGILE ") to prevent damage.
Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more
To finally find a tap that not only fits the Hamptons style but also short enough to open our plantation shutter's was a miracle and HomeLoft had two styles that fit what we were looking for.
3.8
Great
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely easy to order lots pf quality…
Extremely easy to order lots pf quality products to choose from and super fast delivery.
11 December 2022
Unprompted review
I appreciate the constant tracking…
I appreciate the constant tracking information whilst my package was coming from overseas, the delivery was very efficient for the amount of kilometres the packaged travel, happy with my product, packaged well
11 October 2022
Unprompted review
Safe and Sound
I ordered an Eclume pot rack from HomeLoftGlobal and was very satisfied with the service. The product had to come from the US and it was great to be in the in the hands of an Australian company that made the whole process, including shipping, comfortable and without problem, with the product arriving on time via Australia Post. I have no hesitation in recommending HomeLoftGlobal and I will use them again.
19 July 2022
Unprompted review
Reply from HomeLoft Australia
Hello,
Thank you for such kind words. Your appreciation means a lot to us. It helps our team to work with courage and sincerity. Even this encourages them to bring variation and improve the quality of work.
Regards,
Swapnil
Good product
Good product, not available locally. Quick delivery at predicted time with high visibility of process.
19 July 2022
Unprompted review
Reply from HomeLoft Australia
Hi Nick,
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
i was supplied with a tracking number…
i was supplied with a tracking number from the beginning which enable me to track my delivery all the way from depot to home
19 July 2022
Unprompted review
Reply from HomeLoft Australia
Hi Anthony,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Swapnil
Reply from HomeLoft Australia
Hello,
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Swapnil
I expected some delay in delivery as it…
I expected some delay in delivery as it came from overseas- however I was kept informed as to delivery times
29 April 2022
Unprompted review
Reply from HomeLoft Australia
Hi Max,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Swapnil
Super easy process & quick delivery
Super easy process & quick delivery. 10/10 recommend!
23 April 2022
Unprompted review
Reply from HomeLoft Australia
Hi Cecilia
Thank you, for such kind words. Your appreciation means a lot to us. It encourages & motivates our team to improve the quality of work.
Everyone needs encouragement and your way of responding to us is very nice.
Regards,
Swapnil
My parcel arrived in tact
My parcel arrived in tact! it was what I ordered! But it did seem to take quite sometime. The tracking number didn’t work but it arrived safely and when you buy online from an unknown source it is a plus it turns up!
21 April 2022
Unprompted review
Reply from HomeLoft Australia
Hi Pamela,
Thank you so much for the kind words and encouragement. Your words really made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)
Regards,
Lavina
Table topper. Came early. Good quality. Thankyou. Pleased with my purchase
Came early. Good quality. Am pleased with my purchase. Thankyou. I would recommend this company
26 March 2022
Unprompted review
Reply from HomeLoft Australia
Hi Christine,
We thank you for your valuable feedback. It's always a pleasure serving you and we certainly look forward to doing that in the future.
Regards,
Lavina
The experience was great and I received…
The experience was great and I received my parcel
26 March 2022
Unprompted review
Reply from HomeLoft Australia
Hi Maryanne,
We appreciate your valuable feedback. We value your thoughts and strive to provide you with the best products and customer service experience possible.
Regards,
Lavina
As described, very happy with it
The shower fitting was exactly as described & easy to install, and works great. Delivered very fast. Thank you.
15 March 2022
Unprompted review
Reply from HomeLoft Australia
Hi,
Hi
Thank you so much for your positive feedback on the product. We value your thoughts and strive to provide you with the best products & customer service experience.
Regards,
Lavina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.