I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Item was delivered promptly and updates on the delivery were provided regularly. However, the item was broken. It should of been labelled better ("FRAGILE ") to prevent damage.
Home loft has been a wonderful company to deal with and would not Hesitate to purchase further Items in the future Well Done Home Loft
Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more
3.8
Great
130 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Good Options.
To finally find a tap that not only fits the Hamptons style but also short enough to open our plantation shutter's was a miracle and HomeLoft had two styles that fit what we were looking for.
31 October 2025
Unprompted review
Thank You
Thank You. your shipping service was super fast and excellent. I am
Looking forward to using my Apple peeler
21 October 2025
Unprompted review
Delivered but damaged
Item was delivered promptly and updates on the delivery were provided regularly. However, the item was broken. It should of been labelled better ("FRAGILE ") to prevent damage.
30 September 2025
Unprompted review
Product still available in Australia
Its an amazing product that I was told you could no longer buy in Australia by a representative from a Carpet Call store & I was so pleased to be able to acquire on line as no other product cleans up from a young puppy's mishaps to Red wine stains on carpets & rugs.
30 September 2025
Unprompted review
Scam company
Scam company. They pretend to be Australian - I ordered an appliance and they shipped me an appliance for the US that won’t work here. Won’t accept the return - unless I pay hundreds of dollars to ship it to the US. From other reviews they do this regularly. Do not purchase from this company.
17 September 2025
Unprompted review
Do not order from this company
Do not order from this company. They are appalling. I ordered from homeloft AU and they sent me an appliance that is for the US…not fit to use here in Australia. They said I could return it - but to the US and costing me hundreds of dollars. This is unconscionable conduct.
17 September 2025
Unprompted review
Reply from HomeLoft Australia
Hi Anna,
We sincerely apologize for the inconvenience you've experienced with your order.
We take your concerns about product compatibility and the returns process seriously. I’ve sent a follow-up to your registered email address and kindly ask that we continue the conversation there to ensure a smooth and timely resolution.
Your patience is truly appreciated, and we’re committed to resolving this matter as quickly as possible. We hope to earn back your trust and serve you better in the future.
Warm regards,
HomeLoft
Easy to order and great communication
Easy to order and great communication. Fast postage
23 July 2025
Unprompted review
Love this egg basket
Love the product - exactly what I expected - looks great in my kitchen. Fast delivery, easy to use website.
28 July 2025
Unprompted review
Excellent service from the USA
Excellent service from the USA, arrived as expected and in excellent condition
7 July 2025
Unprompted review
Clock
There were some transport issues with my order but Homeloft promptly and professionally resolved them and as a result have provided a full refund so I would be more than happy to deal with this company in the future
26 June 2025
Unprompted review
Reply from HomeLoft Australia
Hi Heather,
We’re truly sorry for the inconvenience caused by receiving a damaged product. We’re reviewing our processes to prevent this from happening in the future.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
HomeLoft
SCAMMERS!!! BUYER BEWARE!
Faulty product arrived, asked for a refund but first I needed to prove it was faulty and then this painful back and forth customer service where they’re trying to offer me a replacement but I’ve said no. Looks like I’ve been duped and these guys are complete scammers. Do not buy from this company, they are not even based in Australia which they are claiming to be.
26 June 2025
Unprompted review
Reply from HomeLoft Australia
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
HomeLoft
I think the way my order was handled… was excellent
I think the way my order was handled was professional and easy to follow your parcels journey. Also was pleased with my order.
2 June 2025
Unprompted review
Nice Mirror
2 June 2025
Unprompted review
Loved it easy to use and cordless
2 June 2025
Unprompted review
The baking dish arrived within the 10…
The baking dish arrived within the 10 day period. I’ve used it twice and it seems to be very good quality dish. But I’m not a professional baker
30 May 2025
Unprompted review
product exactly what I wanted
Very easy and product delivered on time and we were after
16 May 2025
Unprompted review
Great supplier communication
Fairly reasonable delivery time, great communication in between, and v happy w final product!!!
20 March 2025
Unprompted review
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