au.ninefit.com Reviews 77

You guys bring customer service to a new level. You got me the item even though it was rejected 3 times by transport services and was quickly delivered once through customs clearance. Have recommended to friends already and will use again. Absolute pinnacle of persistence and customer service.

Purchase & delivery of goods were very good

9 week wait for item.
Tracking link which gave no meaningful information.
Misleading advertising, suggesting a set of golf clubs which transpired to be a single club.
Item was very poor quality for the price.
Would not recommend.

A stream less transaction, safely delivered to my front door, a simple & straightforward purchase with no hassles & regular tracking updates.

Customer service was great. Man on phone so courteous when I rang to ask questions. Delivery was fast.. I was very happy with whole transaction. recommend to everyone. Best regards, Marg

The product range at Ninefit is exceptional. They have brands that are normally not available in Australia. Their shipping times and communication re orders are also excellent.

Ordered shuffleboard accessory kit and pucks broke into 2 pieces on the first use. Customer service said "it's still useable" and offered 25% discount on next purchase when I asked for replacements. Very dissappointed with quality and service.

Ordered a Galaxy watch. I was kept up to date of progress with emails. It arrived when it said it would to my door. Very happy with watch. I would order from this site again.

Received my order with no issues. I will definitely use ninefit again as a trusted seller

I ordered and item that they then emailed me to say they had no more stock of. They refunded me %20 And then sent me the same like for like item. Communication was great snd it was up to me with how I wanted to proceed.

Love the Killerspin bat and ninefit delivered on time and was no fuss . You need this bat if you love ping pong

The product was as described and the workmanship exquisite. I couldn't be happier.

Great product and service! Communication was also excellent.

I purchased a tennis string not readily available in Australia.
The image associated with the product was of a tennis string REEL (200 metres of string).
The price was $108 - at such a price it would be reasonable to assume I was getting the 200 metres.
When I received the email confirming the product had been sent, the picture in the email was now a small set of the same string - only 12 metres.
I inquired with the company to confirm everything was okay, only be told the product I had purchased was, in fact, the small set… despite the picture advertised.
The company had the temerity to suggest the product was marked as “12 metres”.
It wasn’t in the title of the advertisement and neither was it in the description:

* Square profile monofilament co-polymer + carbon + polyolefin string with a Thermo Foil Cooling Process finish
* Power combined with great control and feel
* This revolutionary "square" string offers exceptional and superior playing experience
* No comparable string is available in the market from other suppliers
* Quadro Twist is manufactured by a dual process of extension and axial twisting. The twisted profile surface will enable you to create huge amounts of spin, giving you the ultimate combination of control and power.

I did then see “12 metres” purportedly on the sticker of the actual advertised product (I had to zoom in), despite the fact the image was clearly that of a 200-metre reel.
It’s hard to believe that is not deliberate - akin to advertising an image of a Ferrari and charging a Ferrari price, but writing “Toyota” on the door handle in small print and expect the buyer to know they’re not buying a Ferrari.
The company suggested I could refuse delivery and return to sender, assuring me of an eventual refund, or receive the package and follow instructions to return it myself.
Having (unsurprisingly) not been home when the package arrived, I now face the antagonising process of returning it myself which has prompted this review - because I ain’t happy.

website was easy to use.
only down side, stock had to come from over seas so waited a bit longer than expected.

Great product and excellent service. I would highly recommend

Easy transaction. Thankyou