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NineFit Canada Reviews 35

•
TrustScore 4 out of 5

3.9

Sporting Goods Store
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Rated 4 out of 5 stars

I received an excellent follow-up regarding my request for a refund of my purchase. The instructions were clear and provided in a timely fashion. The only concern is related to the return policy that... See more

Rated 5 out of 5 stars

Great pack organizer excited for the the ski season and everything staying where it should in my patrol vest

Rated 3 out of 5 stars

Received the product on time and it is nice and comfortable but didn’t realize until I received it that technically it is not approved for use in Canada.

Rated 3 out of 5 stars

I have one minor complaint, the company didn't send me an email to update my purchase. I had to email and ask for the status of the purchase. I did get my pkg a month or so later, still need to test r... See more

Company details

  1. Sporting Goods Store
  2. Activewear Store
  3. Sportswear Store

Contact info

3.9

Great

TrustScore 4 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Refund not received

1. Continue to advertise a product they do not actually have.
2. Sold a product to me, accepted payment. When I followed up 10 days later they said, oops, we don't have that product. Would you like a coupon!????
3. Asked for full refund. It has been 6 working days and refund not received in accordance with email.
Scam

27 January 2026
Unprompted review
NineFit Canada logo

Reply from NineFit Canada

Hi Suzanne,

We regret the inconvenience caused by the delay in your refund. It has now been completed, and we truly appreciate your patience throughout this process.

Please rest assured that we are thoroughly reviewing the matter and implementing corrective measures to prevent such issues in the future.

I have also sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.

We value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards,
NineFit

Rated 1 out of 5 stars

I sent a payment to your Company…

I sent a payment to your Company December 28 25 fo $943.53 canadian and was later told that a credit had been issued to my account. To date I have not received any credit please advice

28 December 2025
Unprompted review
NineFit Canada logo

Reply from NineFit Canada

Dear Tony,

We sincerely apologize for the delay in processing your refund. I’m pleased to confirm that it has now been completed.

An email has been sent to your registered address, and we kindly request that we continue our correspondence via that thread to ensure a seamless resolution.

We truly value your patience and understanding throughout this process, and we look forward to serving you better in the future.

Thank you once again for your cooperation.

Warm regards,
NineFit

Rated 3 out of 5 stars

Not an approved in Canada product

Received the product on time and it is nice and comfortable but didn’t realize until I received it that technically it is not approved for use in Canada.

10 July 2025
Unprompted review
Rated 4 out of 5 stars

Excellent service and follow-up

I received an excellent follow-up regarding my request for a refund of my purchase. The instructions were clear and provided in a timely fashion. The only concern is related to the return policy that mentioned a refund but without the cost related to the return of the product. Usually, the return is free but it’s not clearly indicated in the policy of the company.

7 July 2025
Unprompted review

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