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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's ease of use and intuitive design, finding it simple to navigate and create content. Many appreciate the helpful features that streamline the process of recording, editing, and publishing, making it efficient for both beginners and experienced users. However, some people were dissatisfied with the subscription model, noting unexpected charges for annual plans after trial periods and difficulties with refunds. Additionally, a few users experienced issues with certain product features not working as promised, such as the "magic dust" tool, and some reported unresponsive or unhelpful customer service when problems arose.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support team for being... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise features like "Magic... See more

Subscription

Users describe negative interactions with subscription. Many customers report being charged for annual plans... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise it as a "game-changer" and a "life saver"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Async for over a year now to produce my podcast and my social videos. The simple use and feature packed platform allows me to easily create and publish content. The easy in which i cou... See more

Company replied

Rated 5 out of 5 stars

Really solid experience overall. The platform is easy to use, reliable, and offers a lot of helpful features that make things simple and efficient. I especially appreciate how smooth and organized eve... See more

Company replied

Rated 5 out of 5 stars

I'm a professional video editor and their AI voice reading from my script is the best AI voice I've ever used! I've been using Async for several months. I previously tried their competitor and had to... See more

Company replied

Rated 2 out of 5 stars

Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they... See more

Company replied


Company details

  1. Video Editing Service

Written by the company

Async is shaping a new standard for content creation with a fully integrated, AI-powered platform designed for end-to-end video, audio, and voice production. Its browser-based platform turns ideas into ready-to-publish content in seconds, bringing recording, AI generation, editing, and publishing into one cohesive environment - no tool-switching required. At the center is chat-based editing. Instead of hunting through timelines and menus, creators just type what they want - tighten the intro, add Spanish subtitles, cut the filler - and the edit happens. It's the fastest path from raw footage to finished content, with no experience needed. Around it, intelligent automation handles the time-consuming work: removing background noise, cutting filler words, generating precise transcripts, and producing natural, multilingual voiceovers instantly. Async doesn't stop at creation - it's built to help content scale. Subtitles, translation, dubbing, reframing, eye contact correction, AI avatars, and short-form clipping are all part of the same system, making it easy to adapt content for any platform. And with the Engagement Booster, every piece is optimized to maximize performance. Millions of creators and businesses already rely on Async. By combining 100+ advanced AI generative models with a unified, prompt-driven workflow, Async makes high-quality content creation faster, more accessible, and ready to scale with the demands of modern creators.


Contact info

3.5

Average

TrustScore 3.5 out of 5

226 reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy-to-use platform with great service and fantastic educational blog

I have been using Podcastle for 7 months, and have been thrilled with the platform! It is very user-friendly, both for me and my guests. I appreciate that Podcastle offers a free plan as well as upgraded/paid plans. In addition to easy interview recording (on separate tracks), 2 of my other favorite Podcastle features are: 1) Great customer service (including for the free plan): On the rare occasion I have had a question, I've received a fast and friendly (and HUMAN) response. 2) I read a lot of podcasting blogs, and Podcastle's blog is fantastic – one of my favorites.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I started using the platform thinking that it would speed up my workflow, but it just made things worse. I tried to cancel my subscription, but they didn't process it and I got charged again. I contacted the team to fix it and they just kept sending me their 7-day policy canned reply.

I wish I had read the reviews before paying for a service like this.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Love podcastle

Love podcastle. I came across it online while i was looking for a platform I can start my recording as a newbie. Must say its easier than i thought and the team was in contact with me when i needed help so i appreciate that a lot. I would recommend Podcastle to everyone and the subscription is at a good price compared to others.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Easy to Use. Great human Customer Service.

I have put off starting my podcasts due to a lack of tech knowledge and equipment. Pocastle has made podcasting so easy even I can do it! And if I can, you can too!
But most importantly, Podcastle has real customer service, with humans that take time to understand your question or concern and then help you address it. I am still having a bit of trouble on the video side of podcasting, but Podcastle is improving as fast as I am learning. If you have considered podcasting, don't wait. Start today with Podcastle.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

One of the best solution to realize a podcast

Podcastle it's a very easy to use and complete software for podcasters.
You can record completle online in separate voice tracks, invite your guests and than edit and save your show. It is a kind of Audacity but completely online.
The team is amazing and very kind, I had a little issue and they discovered and solved the bug very quickly.
For me one of the best free software for podcasting.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

We are brand new to the podcast world…

We are brand new to the podcast world and after trying to edit on Garage Band and researching how to post to the various podcast services I found Podcastle recommended in several You Tube videos. Wow. This is SOOO much easier for editing, the tutorials are super helpful and before I knew it I had 10 episodes ready to roll out! These included musical intros with voice overs thanks to the free music library in Podcastle. All the extra editing tools to make the audio sound even better are a real bonus too.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Podcastle has been key in producing my…

Podcastle has been key in producing my podcasts because it offers so many tools in one place. Due to varying degrees of interview sound quality, I needed a product that could auto-level the voice files while reducing echoes and background noise — Podcastle does all of this and more, including offering background music and storing my uploaded audio files.

Customer service, which I contacted about getting past invoices, was quick and focused, and I got what I needed right away.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Starting a podcast cost me a mic and a sub

I started my own podcast for the cost of a mic and a subscription. They really make it easy. I was able to use the studio to make an intro and outro theme. For each episode, I just record the audio on the site, add in the intro and outro, edit with their easy to use tools, and then Podcastle auto-distributes my podcast.

For any question I've had, the help desk has quickly gotten back to me and solved my problems. I haven't used the video or transcription tools, so I can't speak to their quality, but the basic audio stuff has been cake.

If you're new to the podcasting game, check out Podcastle, they're a cheap and quality service.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

embarking on this new Journey- I had…

embarking on this new Journey- I had heard alot about podcastle ai. After using it for a month or so I have had such a fun time navigating through the software. The team has also been such a great help with any questions and they retrieved one of my videos with out hesitation. So far I am impressed and will continue using Podcastle ai.

17 April 2024
Unprompted review
Rated 1 out of 5 stars

THE BUGGIEST PLATFORM

THE BUGGIEST PLATFORM!

I am trying to use this app for a long time, it has good features however, it is buggy. The imported clear audio starts breaking and glitching, the ruler is not synched to the voice, if you record from the platform, that audio also sucks...

Addition to that, customer support sucks as well, different people get in touch with you and ask the same questions again and again.......

They really need to focus on their infrastructure and customer service excellence...

11 March 2024
Unprompted review
Rated 5 out of 5 stars

If I can do it, you can do it

As someone who has almost no editing experience and just all around hardly knows how technology works- Podcastle has been extremely easy to use. I've noticed a few reviews say there have been glitches and this is true however I have never lost my audio or had an editing error because of this(I will simply rewind or get out of the specific audio I'm recording and go back to listen and it sounds perfect)- I speak to the customer service A LOT and they have always gotten back to me and always help me solve the issue and confusion I have.

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly Helpful!

I was worried about starting a podcast, but Podcastle made everything easy! Even when I had a technical difficulty, the team got back to me early the next day and helped me solve it.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Easy for new podcasters

Podcastle.IA is easy for new podcasters like me.
I love the process of creating a new episode. The edition was easy, the tools are simple and clear to understand.
My Podcastle.ia account is linked to Podcasters Spotify by RSS, so they are updated.
You can download your edited videos too.
Amazin product!

20 February 2024
Unprompted review
Rated 5 out of 5 stars

I am new to podcasting

I am new to podcasting, and I was looking for a platform that would be easy for a novice. This is it. I have had fun learning how to use it. It's very user-friendly and forgiving! When I had an issue, the team was there to help, and the problem was resolved. Just had to make sure the guest was using Chrome and the browser.

20 February 2024
Unprompted review

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