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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform's ease of use and intuitive design, finding it simple to navigate and create content. Many appreciate the helpful features that streamline the process of recording, editing, and publishing, making it efficient for both beginners and experienced users. However, some people were dissatisfied with the subscription model, noting unexpected charges for annual plans after trial periods and difficulties with refunds. Additionally, a few users experienced issues with certain product features not working as promised, such as the "magic dust" tool, and some reported unresponsive or unhelpful customer service when problems arose.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support team for being... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise features like "Magic... See more

Subscription

Users describe negative interactions with subscription. Many customers report being charged for annual plans... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise it as a "game-changer" and a "life saver"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using Async for over a year now to produce my podcast and my social videos. The simple use and feature packed platform allows me to easily create and publish content. The easy in which i cou... See more

Company replied

Rated 5 out of 5 stars

Really solid experience overall. The platform is easy to use, reliable, and offers a lot of helpful features that make things simple and efficient. I especially appreciate how smooth and organized eve... See more

Company replied

Rated 5 out of 5 stars

I'm a professional video editor and their AI voice reading from my script is the best AI voice I've ever used! I've been using Async for several months. I previously tried their competitor and had to... See more

Company replied

Rated 2 out of 5 stars

Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they... See more

Company replied


Company details

  1. Video Editing Service

Written by the company

Async is shaping a new standard for content creation with a fully integrated, AI-powered platform designed for end-to-end video, audio, and voice production. Its browser-based platform turns ideas into ready-to-publish content in seconds, bringing recording, AI generation, editing, and publishing into one cohesive environment - no tool-switching required. At the center is chat-based editing. Instead of hunting through timelines and menus, creators just type what they want - tighten the intro, add Spanish subtitles, cut the filler - and the edit happens. It's the fastest path from raw footage to finished content, with no experience needed. Around it, intelligent automation handles the time-consuming work: removing background noise, cutting filler words, generating precise transcripts, and producing natural, multilingual voiceovers instantly. Async doesn't stop at creation - it's built to help content scale. Subtitles, translation, dubbing, reframing, eye contact correction, AI avatars, and short-form clipping are all part of the same system, making it easy to adapt content for any platform. And with the Engagement Booster, every piece is optimized to maximize performance. Millions of creators and businesses already rely on Async. By combining 100+ advanced AI generative models with a unified, prompt-driven workflow, Async makes high-quality content creation faster, more accessible, and ready to scale with the demands of modern creators.


Contact info

3.5

Average

TrustScore 3.5 out of 5

226 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Being new to remote podcasting…

Being new to remote podcasting, I was daunted at first but the team at Podcastle solved a technical issue quickly and I was happy with the record. Great service.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Podcastle is a game-changer

Podcastle is an exceptional tool that has transformed the way I create content. Its transcription feature is incredibly accurate, saving me countless hours in post-production. The ability to add royalty-free music elevates my projects, giving them a professional edge. Remember to use coupon codes for added benefits! The recording studio is top-notch, offering crisp and clear audio quality. Podcastle is a must-try for podcasters, YouTubers, and social media enthusiasts looking to enhance their audio and video content. Kudos to the Podcastle team for crafting such a versatile and user-friendly platform. It's not just a tool; it's a game-changer for content creators who aim to captivate their audience with enriched, dynamic content. Dive into Podcastle, and let your creative ideas flourish like never before!

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Used this service for some voice over Work

Used this service for some voice over work I needed for some PowerPoint Presentation on Technical Training. We had lost 1/3 of the Live Presentation Video, and had no way to record it over. So I was able to write the talking points and add the audio files to the Slides and send it out to participants. Worked Great! I got some help on some features like delaying and spacing the person talking (BEN) from Agent Lisa very quickly. Will use it again, and will try the voice over with my now voice......

6 February 2024
Unprompted review
Rated 1 out of 5 stars

Podcastle's poor customer service and refund policy

Podcastle itself is a decent program. I didn't get to fully utilize it before some unfortunate life changes. Our org was looking into new software and I went to Podcastle to send them some info. I found out I had been paying 30 a month for 5 months. I could have swore I cancelled, but who knows, however the customer service was poor and their refund policy is borderline predatory.

I highly recommend other options, by 2024 there are quite a few alternatives that I would check out first.

7 February 2024
Unprompted review
async.com logo

Reply from async.com

Hi Michael -- as our customer service team kindly informed you, we have a 7 day money-back guarantee for all new Podcastle subscribers. While we do make reasonable exceptions to extend this from time to time, 5 months is far beyond an acceptable timeline for any refund policy. We apologize for any inconvenience.

With that said -- if you'd ever like to trial Podcastle again for your team, please contact us for a free month of service!

Rated 5 out of 5 stars

Fantastic service

I bought the Storyteller plan because I needed to record an audio track and had issues with my audio quality when I was using Audacity. The audio quality editing tools in Podcastle are super easy to use and the quality was dramatically improved. I then upgraded to the Pro plan because I wanted to try using the AI voice to mimic my own voice. The voice sounded exactly like me! The process of creating it was super easy, I just had to read out about 70 sentences. However the AI track turned out not to be suitable for what I wanted, as it didn't have my personality, so I requested a refund of the upgraded portion. This was handled rapidly and courteously. I will consider getting the upgrade in the future when my needs change and for now am really glad to be using the Storyteller plan for the audio quality. This was my first venture into AI for audio and I'm really pleased with the customer service I got from Podcastle, which is to me the most important feature.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Packed with incredible features

I've been podcasting for more than three years, using separate elements/software to pull my show together, but the power of this platform allows me to create my whole production in one place, including recording interviews online by having guests click on a link, recording them in excellent audio quality. And editing from transcription? It's an incredible timesaver, one that I've been teaching myself using this software. I am in love with this platform, and astounded at all of the features you get on the free tier, which allows you to explore and learn and try things out. I will definitely subscribe sometime soon. Well done, Podcastle!

5 February 2024
Unprompted review
Rated 3 out of 5 stars

Podcastle is an easy to use program BUT…

Podcastle is an easy to use program BUT it glitches constantly. It is very frustrating when trying to review your work and it makes you very unsure as to whether your work is unreliable or it is just the audio glitching after edits.

I love this program, it is very user friendly, however if the glitching issues continue we may have to jump to another program.

Also several loading issues- could be a human error though.

31 January 2024
Unprompted review
Rated 3 out of 5 stars

AI at Play: Dissecting the Pros and Cons of Podcastle.ai

As a user of Podcastle.ai, I've had the opportunity to explore its capabilities and features in depth. This platform stands out for its user-friendly interface and impressive AI-powered tools, which simplify the podcast creation process significantly. The AI voices and text editing tools are particularly noteworthy, adding a professional flair to podcasts that can be especially beneficial for beginners or those seeking efficient production methods.

The inclusion of royalty-free music and high-quality sound editing tools further enhances the appeal of Podcastle.ai. The ability to record online sessions with multiple participants is a valuable feature for collaborative podcasting endeavors.

However, Podcastle.ai currently lacks several features that are available on other platforms, which impacts its overall utility for more advanced podcasting needs. The absence of in-depth analytics and metrics is a significant gap. Detailed insights into listener demographics and behavior are crucial for understanding and growing one's audience, and this missing element is a notable drawback for serious podcasters.

The platform also lacks audiogram creation capability, which is vital for promoting podcasts on social media. Additionally, the absence of video podcasting support, live streaming capabilities, more integrated monetization features, advanced collaboration tools for team podcasting, deeper integrations with social media for promotion, customizable RSS feeds, and dedicated hosting services with unlimited storage and bandwidth are areas where Podcastle.ai could improve.

Given these considerations, deciding between a three-star and a four-star rating is challenging. For those prioritizing ease of use and AI enhancements in podcast creation, Podcastle.ai might deserve four stars. However, for podcasters who need more comprehensive features like advanced analytics, promotional tools, and extensive collaboration and hosting services, a three-star rating could be more appropriate.

I hope to see Podcastle.ai evolve in the future, incorporating these missing features to offer a more rounded and versatile podcasting solution.

28 January 2024
Unprompted review
Rated 4 out of 5 stars

Great service, company, and product!

I’ve had such a great experience with the customer service here. I had questions about the platform prior to deciding to make the switch from my existing host. They were prompt and thorough in answering me. What they offer is wonderful and will work for most anyone, but for my needs after using the platform for a few weeks, it’s lacking in a couple important areas for me. I still stand by my review because it will work for almost everyone’s needs. I just need more from certain areas. They’ll get there though.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Podcastle Cares!!!

When I first decided that I wanted to try to create my own Podcast I had no idea where to start. So My wife searched the web and one of the videos she sent me was about podcastle.ai So I watched it and it seemed like something that I could do. I would like to say that technology is not my strong point. But I went ahead and took that leap. The first episode that I was able to publish took a while for me because I was unfamiliar with the process. But Podcastle was so user friendly that it made the process actually enjoyable!! So I stuck with it. Now I’m able to let my creativity develop in a different way every single episode that I have been able to publish. One thing that I would like to be able to do is load two uncut episodes and be able to edit them together to make one. That way I would be able to create even more with possible teasers, trailer or a Greatest Hits type episode. And also since my podcast is centered around sports I would like to be able to add more sports related sounds to my episodes. Finally I would like to say honestly that the entire team at podcastle has been Great!!! I say this because they want to help and you can tell by the way they speak and interact with you on a personal level. Podcastle Cares!! And I have absolutely Enjoyed the Experience!! I look forward to creating and publishing my next episode!! Thank You All!!! From: Doubled - Offscript Podcast!!! Baby!! :)

30 January 2024
Unprompted review
Rated 4 out of 5 stars

Podcastle is really easy to use

Podcastle is really easy to use. I am one person who is not good with digital matters but podcastle has really made things easy for me. I was starting a podcast and I was looking for an app that is simple to use where I can record and upload my episodes. I found podcastle and I did not bother sampling a different app. I also love the layout and the simplicity in navigation. Also, the quality of the sound is great. Somehow, there is not much back-gound noise, which is great and the sound is very good. At first I struggled a bit especially when editing and adding music in the background. However, I asked for help and I was immediately assisted and directed to the right place. I am here to stay. So far, so good.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Simple to use and great customer service

Decided to trial this for a recorded interview. The software is so easy to use and allows you to make and edit video recordings with ease - trust me, if it wasn't easy I wouldn't have been able to sort it. I had some issues with the location and it meant that I couldn't upload the videos at first but their team was at hand to help me out and make sure it worked perfectly. Will definitely use this as a go-to for future recordings.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Super user-friendly

As someone who had zero experience with audio editing and podcasting, Podcastle made the experience so easy and enjoyable. The program is super user-friendly and the results are amazing.The fact that you can undo whatever action you took, the auto-leveling, the magic dust, they all help in creating a smooth and professional result. The one thing I would suggest adding is more sound effects.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Podcastle is easy to use

Podcastle has been extremely easy to use, and there have been helpful improvements over the last three months. It takes a while to generate transcripts, especially for multiple guests - but I will run the transcripts while I finalize the thumbnails on another app. There is an excellent selection of free music and sound effects for use in your podcasts as well. The autosave is also a blessing and you can restore deleted sections of audio easily.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

I just love Podcastle

I just love Podcastle! They have an awesome variety of free music to use! They are so easy to use! They are a great resource for a new podcaster such as myself!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

I love Podcastle

I love Podcastle! The interface is intuitive, easy to use, and meets all my podcasting needs! I love how I can’t edit my shows using the transcript.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Terrific product

I'm a relatively new user of Podcastle, but thus far my experience has been terrific. Easy to use, and whenever I've run into any issues the support staff has been very responsive.

15 January 2024
Unprompted review

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