I spontaneously walked in and was met with the wonderful Precious who curated the most beautiful selection for my many piercings! She was incredibly patient and attentive, and helped me all with the l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My daughter had a wonderful experience at the South Molton branch. We were met by a really friendly, engaging and helpful young lady on Saturday 27th June (apologies for forgetting her name. My daught... See more
Company replied
Really love their jewellery and I think it's a reasonable price and really good quality. It's my go to for nice gifts and higher quality long-term keeps. I recently had an issue with a clasp and reach... See more
Company replied
I went to Astrid and miyu King’s Cross for a helix piercing and Berie was my piercer, she was truly amazing I have had many piercings and literally she could not have pierced it any better, she made m... See more
Company replied
Company details
Information provided by various external sources
A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.
Contact info
Highbury Grove 22, N5 2EF, London, United Kingdom
- astridandmiyu.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Dani was amazing
Dani was amazing - knows her stuff and really nice. The whole team are friendly and knowledgeable. Thanks 😊
27 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a lovely review, Christine. We're so pleased to hear Dani and the team made your visit such a positive one. We hope to see you again soon!
Love A&M x
Ear piercing
I had a second lobe piercing (first piercing was when I was 13). The whole process was very straightforward and pretty painless. Mollie was very helpful - advising on the right piercing and placement.
27 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Sophie. We're so pleased to hear you had such a great piercing experience and that Mollie helped you find the perfect piece and placement. We hope you love this new addition to your stack!
Love A&M x
Beautiful bracelet and fast delivery!
Beautiful bracelet and fast delivery!
18 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Abigail. We're so pleased to hear you're loving your new bracelet and that it arrived with you so quickly. We hope you enjoy wearing it!
Love A&M x
From start to finish, absolutely perfect!
From start to finish, absolutely perfect!
The customer service has been exceptional throughout. Every email enquiry was answered quickly, professionally, and with genuine care, making the whole experience effortless.
I treated myself to a beautiful pair of earrings using my birthday vouchers, and to my delight they arrived on my birthday, making the occasion even more special.
The quality is outstanding, the packaging was beautiful, and the attention to detail is second to none. It's rare to find a company that gets everything right, but Astrid & Miyu certainly do.
Excellent products, excellent communication, excellent delivery – I couldn't have asked for a better experience. Highly recommended, and I'll definitely be purchasing again.
24 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us such a wonderful review. We're so pleased to hear everything from your Customer Connection experience to your birthday delivery made your purchase feel extra special. We really appreciate your recommendation and can't wait to watch your collection grow!
Love A&M x
Ear piercings
All very straightforward, reasonably priced and professional.
Zach was very knowledgeable and experienced and did a great job at putting me at ease.
24 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Mark. We're so pleased to hear Zach made you feel comfortable throughout your piercing appointment and that you had such a positive experience with us. We hope to see you again soon!
Love A&M x
I bought a bracelet as a gift when it…
I bought a bracelet as a gift when it arrived i put it away. I bought it in advance of the birthday. I then took it out of the outer postage box wrapped it and gave it as a gift. I had somehow made an error when ordering and ordered the wrong size. I was outside of the 28 day returns. When I reached out to ask for an exchange they were super understanding and agreed to exchange for a bigger size. Ive boubought from them previously and will continue to do so. I love their products.
18 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us such a lovely review, Kathy. We're so pleased our Customer Connection team could help with exchanging your bracelet, and it's wonderful to hear you'll continue shopping with us. We really appreciate your support and hope the new bracelet is the perfect fit!
Love A&M x
Mother & daughter Nose piercing trip
I took my daughter to the Bath store this afternoon. She is 16 and I agreed to get my nose pierced at the same time as her (other than ears, this was her first piercing). Shannon explained everything in detail and so clearly. She made us both feel extremely comfortable and answered any questions we had with confidence and a sense of humour. Everything was extremely clean and the service was very efficient, especially considering it was 36 degrees today! We will definitely be going back at some point and I can’t thank Shannon enough for how calm and comfortable she made my daughter feel for her nose piercing. I will definitely recommend.
25 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us such a lovely review, Linz & Els! We're so pleased to hear that Shannon made both you and your daughter feel so comfortable throughout your visit, especially for your daughter's first piercing beyond her ears. It's wonderful to know she took the time to explain everything clearly, answer your questions with confidence and some giggles, and help create such a calm experience. We'll be sure to pass your kind words on to Shannon, and we look forward to welcoming you both back again in the future.
Love A&M x
My favo jewellery shop..
My favo jewellery shop... quality and delicate design
19 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review! We're so pleased to hear we're your favourite jewellery shop. It's wonderful to know you love the quality of our jewellery and the delicate designs we offer. Thank you so much for your support, and we can't wait to welcome you back again soon!
Love A&M x
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Neringa! We're so pleased to hear you received great service when reaching out to our Customer Connection team. We really appreciate your kind words and can't wait to see you in-store!
Love A&M x
Keira was so swift in her responses
Keira was so swift in her responses, solutions focused and great to deal with!
25 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Jayne! We're so pleased to hear Keira was so quick with her responses and that you found her so helpful and solutions-focused. We'll be sure to share your kind words with her!
Love A&M x
Kay was absolutely lovely
Kay was absolutely lovely, and made me feel so comfortable throughout the piercing process, would 1000% recommend!! x
25 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Abbie! We're so pleased to hear Kay made you feel so comfortable throughout your piercing experience. It's lovely to know you felt so well looked after, and your recommendation means the world to us. We'll be sure to pass your kind words on to Kay!
Love A&M x
Reply from Astrid & Miyu
Hi Sharon, thank you for taking the time to leave us a review! We're so pleased to hear you found your experience to be great, friendly and professional. It means a lot to know our team helped make your visit such a positive one. We really appreciate your kind words and hope to welcome you back again soon.
Love A&M x
Berry was absolutely outstanding!!!
Berry was absolutely outstanding!!!! I visited the King’s Cross branch and Berry was so friendly, kind, patient and professional!! She went out of her way to make me comfortable and happy, she had the most amazing energy and excitement about her job and it truly reflected in her outstanding customer services. She is an absolute gem and asset to the store and she deserves recognition for all her hard work and dedication !!! I can’t recommend her enough !!! 💕☺️
24 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your amazing review, Hannah. We're so pleased to hear that Berie made your visit to our King's Cross store such a memorable one and that her professionalism and passion shone through during your appointment. We'll be sure to share your lovely feedback with her!
Love A&M x
I went to Astrid and miyu King’s Cross…
I went to Astrid and miyu King’s Cross for a helix piercing and Berie was my piercer, she was truly amazing I have had many piercings and literally she could not have pierced it any better, she made me feel very comfortable , very friendly and is truly incredible at her job, I could not recommend her more. From start to finish she went above and beyond to ensure customers are happy , can’t recommend her anymore . Thank you so much Berie !!!! Truly outstanding ❤️
24 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave such a wonderful review, Leilah. We're delighted to hear that Berie made you feel comfortable throughout your appointment and provided such a positive piercing experience. We'll be sure to pass along your kind words to her!
Love A&M x
Really lovely customer service from…
Really lovely customer service from Sumi! was so lovely helping me get my points back after I accidentally created a £10 voucher.
And i was also very kindly given a £50 voucher to spend as i am graduating university this year ! Thank you again it really made my day! <3
17 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Harriet. We're so pleased to hear Sumi was able to help with your points and make things right for you. Congratulations on your graduation as well, we hope you enjoy treating yourself with your voucher and celebrating this exciting milestone!
Love A&M x
Excellent customer service
I ordered a ring but when it arrived it was too big for me. I logged a return for a refund. I overlooked that I could have arranged an exchange through the portal instead. I contacted customer services to see if they could arrange the exchange for a smaller size ring, rather than processing the refund. Keira has been absolutely fantastic in sorting this for me. Replying to emails quickly, clear instructions, resolved the problem with no hassle. Very refreshing to come across a company who are so efficient! I love your products and this great customer service just makes me want to shop for jewellery exclusively at A&M! Thank you 🤩
24 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us such a lovely review, Kate. We're so pleased to hear that Keira was able to help arrange the exchange for you and make the process as smooth as possible. It's wonderful to know you've had such a positive experience with both our jewellery and customer connection team, we can't wait to welcome you back again soon!
Love A&M x
Pierced additional skin
Got three piercings done at the Birmingham store, one week after they started offering the service. The lady that pierced my ears checked I was happy with the placements which I was, however when piercing my conch the needle and then the stud went into the back/side of my neck. They also hadn’t had their delivery yet of cleaning solution yet so I had to go to another tattoo piercing studio to buy some as I was advised to get saline solution from boots or Superdrug which neither stocked only the solution for contact lenses. When my sister said it doesn’t look right and took the picture to show me, we went back and the lady did repierce at no extra cost I’d already paid £200
25 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave your review, Keeley. We're sorry to hear about your experience and appreciate you bringing this to our attention. We'd like to look into this further, and have requested further details from you regarding this.
We look forward to hearing from you and working towards a resolution.
Kind Regards, A&M
Dobs was fantastic
Dobs was fantastic. So reassuring and contrary to my fears there really was so little pain. Thinking about having another piercing now. Thanks very much
22 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Belinda! We're so pleased to hear that Dobs helped you feel comfortable throughout your piercing appointment and made the experience a positive one. We'll be sure to pass your lovely feedback on, and we hope to see you again if you decide on another piercing.
Love A&M x
Appointment for a permanent bracelet in…
Appointment for a permanent bracelet in Fenwick Newcastle. Sarah was amazing! So friendly, helpful and also patient whilst I was deciding on the chain and charms.
She helped me to narrow down my selection and I’m delighted with my final choice - it is perfect.
Was a really lovely experience. Would definitely recommend and am already wondering when I can go back for more!!
22 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Jenny. We're delighted to hear that Sarah made your permanent bracelet appointment such an enjoyable experience and helped you find the perfect combination of chain and charms. We'll be sure to pass your kind words on to her, and we can't wait to welcome you back again soon!
Love A&M x
Thank you Daryl!
Daryl at the Kingston store was super helpful when my daughter and I were shopping for gifts. Very knowledgeable about the pieces, with exemplary customer service. Thank you!
20 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Amanda. We're so pleased to hear that Daryl made your visit to our Kingston store such a positive experience and was able to help you and your daughter find the perfect gifts. We'll be sure to pass your lovely feedback on!
Love A&M x
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