Wonderful help and assistance with choosing our forever earrings. Staff were all lovely and can’t thank the lovely Kim enough for helping us with piercing side of things. Can’t rate her care a profe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently treated myself to a full new stack of earrings - the quality is amazing, one of the very few brands whose jewellery does not irritate my ears. I lost one of my earrings a few days ago and w... See more
Company replied
My daughter had a wonderful experience at the South Molton branch. We were met by a really friendly, engaging and helpful young lady on Saturday 27th June (apologies for forgetting her name. My daught... See more
Company replied
Georgia was absolutely amazing! She was so kind, patient, and professional throughout the entire ear-piercing experience for both me and my daughter. She made us both feel comfortable and relaxed, esp... See more
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Company details
Information provided by various external sources
A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.
Contact info
Highbury Grove 22, N5 2EF, London, United Kingdom
- astridandmiyu.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Amazing Service!
I had a great experience at Astrid & Miyu. Thank you so much for your amazing service Kathryn, very happy with the welded bracelet. I would definitely recommend!
30 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Maisie. We're so pleased to hear you had a great experience with Kathryn and that you're happy with your welded bracelet. We'll be sure to pass your kind words on!
Love A&M x
Kathryn
Kathryn was so so lovely and very informative about the welded bracelets and aftercare. She made sure we were comfortable and happy with our choice! Thank you so much xx
30 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Abbie. We're so pleased to hear Kathryn took such great care of you and made sure you felt comfortable and well informed throughout your appointment. We'll be sure to pass your kind words on to her!
Love A&M x
It has been six days since I got my…
It has been six days since I got my nose pierced and it was also my very first time. The experience and the comfort was amazing, super professional and I honestly can’t recommend this place enough🤩 especially the piercer who did mine which was Vikki, she was the sweetest person ever and she made sure I was comfortable and ok as she did the whole process. It was an amazing experience😍
24 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Helan. We're so pleased to hear your nose piercing experience was such a positive one and that Vikki helped you feel comfortable and well looked after throughout your appointment. We'll be sure to pass your lovely feedback on!
Love A&M x
Great customer service!
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review. We're so pleased to hear you had a great experience with our team and felt well looked after!
Love A&M x
Super helpful
Super helpful, really nice to talk to and great customer service.
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Layla. We're so pleased to hear you had such a positive experience and felt well looked after by the team. We really appreciate your kind words!
Love A&M x
Got a rose gold permanent bracelet for…
Got a rose gold permanent bracelet for my 40th birthday which broke within 6months. Having not lived near a shop i only recently went to get this put back on to which i was told there was numerous weak links which i couldn't understand considering it was only less than a year old when it broke. The shop fixed bracelet and said no more they can do if breaks again. It broke again the same day and i lost it. Really disappointing considering the fact it was expensive. The fact you dont do rose gold anymore makes me wonder if this is the reason.
24 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave a review, Angela. We're sorry to hear about your experience and understand how disappointing it must have been to lose a piece that marked such a special occasion.
Our welded bracelets, including our rose gold styles, are crafted from solid 9k gold and are designed with durability in mind. Within our welded bracelet service, we are pleased to offer a one-year warranty in which we can reweld your chain free of charge.
As the issue was raised with us after this one year period had passed, the bracelet was assessed based on its condition at the time of your visit. Our instore team were able to offer a complimentary reweld as a goodwill gesture but advised that this was made as a one time exception.
Sadly, as the bracelet was outside of warranty and subsequently lost, we're unable to offer a replacement chain. We are truly so very sorry for the upset this has caused. If you'd like to discuss this further, please feel free to reach out to our Customer Connection team who would be happy to help.
Kind Regards, A&M
Smash smashed it
Smash smashed it! What a legend! She did the best piercing for both me and my friend! She clearly loves her job and made us feel at ease. Would 100% recommend!
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Emma. We're so pleased to hear Smash took such great care of both you and your friend and made your piercing appointments feel comfortable and enjoyable. We'll be sure to pass your lovely feedback on!
Love A&M x
Dobs did my first piercing and made the…
Dobs did my first piercing and made the experience fun and memorable! He took us step by step through what he was doing making me comfortable!
24 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Pia. We're delighted to hear Dobs made your first piercing experience such a positive one and helped you feel comfortable throughout your appointment. We'll be sure to pass your kind words on!
Love A&M x
Bought an expensive pair of earrings
Bought an expensive pair of earrings. Have only had them just over a year and they’ve snapped. Nothing customer service could do. Not worth the money
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Hi Stacy,
Thank you so much for taking the time to leave your feedback.
We’re really sorry to hear this and completely understand your disappointment.
I can see our Customer Connections team has responded to your email and will continue to support you as best they can.
Love,
A&M
Enough time to browse then some help
I was allowed to browse around the shop before someone offered me help. Emma was so sweet and found me my perfect earrings!
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review. We're so pleased to hear you had such a great experience instore and that Emma was able to help you find the perfect pair of earrings. We'll be sure to share your lovely feedback with her!
Love A&M x
Helix, conch & lobe piercings
I had three piercings done today by lovely Bethan at Astrid & Miyu on Neal Street, London. She was super friendly, caring and knowledgeable. She’d put anyone at ease, support and wouldn’t force any decisions on. I am very pleased with my new piercings (they’re beautiful!) and really glad I booked my appointment with Astrid & Miyu. Thank you xx
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Blue. We're so pleased to hear Bethan made you feel comfortable and supported throughout your appointment, and that you're loving your new piercings. We'll be sure to pass your lovely feedback on!
Love A&M x
Gorgeous bracelet made by Maia in Hampstead
I had a custom bracelet made by Maia at the Hampstead store. The whole experience was really enjoyable and she was so friendly, helped me design my perfect bracelet and put it together beautifully. I couldn’t be happier and she was very attentive. Thank you :)
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Beth. We're delighted to hear you had such a lovely experience with Maia and that she helped you create a bracelet you love. We'll be sure to share your kind words with her!
Love A&M x
Kate pierced both my ear lobes today…
Kate pierced both my ear lobes today and the whole expensive was excellent. Extremely informative and a wonderful person. I would highly recommend.
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Adam. We're so pleased to hear Kate made your piercing experience such a positive one and that you felt well informed and looked after throughout your appointment. We really appreciate you taking the time to share this!
Love A&M x
I recently got my ear pierced at …
I recently got my ear pierced at Astrid & Miyu in Kildare Village and had an amazing experience, especially thanks to Lisa, who did my piercing. She was , so friendly and made me feel comfortable the entire time. She took the time to explain everything clearly, helped me choose the perfect placement, and made sure I felt relaxed before starting.
The piercing itself was so quick and gentle. Lisa’s attention to detail and calm approach really stood out, and the whole process felt very hygienic and well-organised. The studio atmosphere was lovely too it’s clean, stylish, and welcoming.
27 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Hannah. We’re so pleased to hear Lisa made you feel comfortable throughout your piercing appointment and helped make the experience such a positive one. We’ll be sure to pass your kind words along to her and the Kildare Village team!
Love A&M x
Fantastic experience
Fantastic experience. Really nice piercer who explained the process clearly. Love the jewellery choice and I was able to call ahead to reserve my chosen pieces so I didn’t have to worry about them being sold out on the day. Lovely studio, very clean and professional. Definitely recommend!
11 April 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Aimee. We’re so happy to hear you had such a great piercing experience and that the team helped make everything feel smooth and stress-free ahead of your appointment. It’s wonderful to know you loved the jewellery selection and enjoyed your time in the studio, this means a lot!
Love A&M x
Alina was so helpful and lovely!
27 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave a review. We’re so pleased to hear Alina gave you such a lovely experience and made your visit a positive one. We’ll be sure to pass your kind words along to her.
Love A&M x
The nicest earrings!
My earrings are probably the nicest that I have ever owned! I bought the Crystal Cluster Huggies in gold, and have received so many compliments on them. As someone who has always struggled with high street plated jewelry making their piercings crusty and sore, these earrings have not done this at all and I have bean wearing them virtually every day for a few weeks now!
8 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Esme. We’re so pleased to hear your Crystal Cluster Huggies have been such a great fit for your piercings and that you’ve been enjoying wearing them every day. We love to hear that you’ve been getting so many compliments too!
Love A&M x
Fantastic customer service from Emma at HOAM Carnaby Street
Emma was absolutely lovely and so helpful at HOAM near Carnaby Street! I came in looking for a pair of silver hoop earrings and she really listened to what I wanted. She took the time to advise me properly and helped me find a pair that I absolutely love, exactly what I was looking for. She also explained the rewards points programme really clearly and gave me great tips on how to make the most of it. Amazing customer service: friendly, knowledgeable and attentive. Thank you Emma!
26 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave such a lovely review, Emma will be so pleased to hear this. We’re delighted she could help you find the perfect silver hoops and make your visit to HOAM such a positive experience.
Love A&M x
Dobs pierced me and he made it such a…
Dobs pierced me and he made it such a positive experience!! i will definitely come back.
25 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Monet. We’re so happy to hear Dobs made your piercing experience such a positive one and helped you feel at ease. We look forward to welcoming you back again soon!
Love A&M x
Incredible experience with Jodie at Newcastle
I visited the Newcastle store to get a permanent bracelet and Jodie provided the most amazing customer service. She was incredibly caring and took the genuine time to understand the special meaning behind the bracelet I chose, which made the experience so memorable.
On top of that, there was some misleading information on the website that caused a bit of confusion, but Jodie handled it flawlessly. She listened to my feedback and resolved the entire issue with absolutely no bother at all. She is an absolute asset to Astrid & Miyu- thank you so much, Jodie!
24 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your lovely review, Francesca. We’re so pleased to hear Jodie made your visit to our Newcastle store such a memorable one and took the time to understand the meaning behind your permanent bracelet choice. It’s also great to know she was able to support you with the website confusion and make everything feel easy and stress free. We’ll be sure to pass your kind words on to her!
Love A&M x
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