astrastraps.co.uk Reviews 

412
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the watch straps, noting their comfort, durability, and stylish appearance. Many people appreciate the efficient delivery service, with orders arriving promptly and well-packaged. Reviewers frequently highlight the excellent customer service, noting helpful communication and effective problem resolution, often going above and beyond to assist. However, some people experienced issues with certain product types, describing them as uncomfortable, poor quality, or not fitting as expected. A few other people also felt that delivery times could be long or that orders were lost, and some found customer service challenging when trying to resolve problems or exchanges.

What people talk about most

Product

People report positive experiences with product quality, often describing items as comfortable, stylish, and... See more

Quality

Users describe positive interactions with quality, frequently praising the high quality and comfort of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising swift and fast... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Customer service

Consumers find customer service to be positive, with many describing it as great, excellent, and top-notch.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more

Company replied

Rated 5 out of 5 stars

Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more

Company replied

Rated 5 out of 5 stars

I’m loving my 3 straps bought from astra straps! They’re comfortable, high quality, stylish and I now have a few for different occasions. Swift delivery too and well packaged

Company replied

Rated 5 out of 5 stars

Strap arrived well packaged and undamaged. The quality of the strap was 1st class - the type of quality I would expect from an OEM and at a really reasonable price. The strap looked as good as adver... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

412 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(412)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice and good value

Great choice and good value . Easy ordering and quick delivery. Fitting strap to the watch was so easy. Fits and looks really smart . So comfortable to wear much prefer to my original watch strap which had at times a sweaty odour.

14 May 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi there,

Thank you for your review! We’re glad to hear you had a smooth ordering experience and that your item arrived quickly. It’s also great to know you’re happy with the fit, look, and overall comfort.

We really appreciate your feedback and support. Thank you for choosing us!

Rated 5 out of 5 stars

Liked the range of strap options

Liked the range of strap options. My order arrived fairly quickly, straps and case were good quality. Would order more again.

15 May 2026
Unprompted review
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Reply from astrastraps.co.uk

Hi there,

Thank you for your review!

We’re glad you enjoyed the range of strap options and that your order arrived quickly. It’s great to hear you’re happy with the quality of both the straps and the case.

We truly appreciate your support and look forward to serving you again!

Rated 4 out of 5 stars

Good pricing and no surprises always…

Good pricing and no surprises always leads to satisfaction

12 May 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Angela,

Thank you for your review!

We’re glad to hear you’re happy with our pricing and that your experience was straightforward and as expected.

We really appreciate your support and are pleased we could deliver a smooth experience for you.

Rated 5 out of 5 stars

Very happy!

Took a while to be delivered to me, but very pleased with my new watch strap! Looks good and extremely comfy! Very happy! x

2 May 2026
Unprompted review
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Reply from astrastraps.co.uk

Hi Mary,

Thank you for the 5-star review!

We appreciate your patience with the delivery time and really pleased to hear you’re happy with your new watch strap.

We look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent

Delivery was as promised and the straps were excellent. Really pleased with the look and quality. Will definitely be buying some more straps from Astrastraps.

28 April 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi Alan,

Thanks so much for your kind feedback!

We’re glad to hear your order arrived as promised and that you’re happy with the look and quality of your straps.

We look forward to serving you again soon.

Rated 5 out of 5 stars

Great product and quick shipping

Great product and quick shipping. This is my second order now and love it as it’s hypoallergenic and have been caught out before with cheap alternatives! Well worth the money.

9 April 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello there,

Thank you for your feedback and continued support.

We’re glad to hear you’re happy with the product quality and shipping speed. We really appreciate your trust.

Rated 5 out of 5 stars

Great experience re communication and customer service

Good experience re communication and speed of service, however the original strap I purchased is awful.I ordered the Lacertus Rugged Silicone Sports Strap - Titanium Black / 49MM. It’s hard, pinches, made my wrist sore and after one week smells awful. Shame as the strap itself looks amazing. Having been contacted by support they been exemplary trying to deal with the problem. I have been offered a replacement and fingers crossed the strap I choose will be comfortable. Thank you Astra for dealing with this swiftly and professionally.

6 May 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello there,

Thank you for taking the time to share your feedback, and we’re glad to hear you were happy with the communication and speed of service.

We’re sorry to hear that the strap itself did not meet your expectations and has caused discomfort. We’d really like to make this right, please email our customer support team again at support@astrastraps.co.uk with your order details so we can assist you and work towards a resolution.

Rated 5 out of 5 stars

Great service

Great service. Quick response to queries

1 May 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello,

Thank you for your kind review!

We’re glad to hear you were happy with the service we provided.

We appreciate your support and hope to assist you again in the future.

Rated 1 out of 5 stars

Stay Away

Stay Away. Ordered a 49MM Apple watch strap. Not close to photos and Carbon fibre detailing hardly visible. Takes a month to be delivered as this is overseas and not an AU company. Wanted to give them another go - so ordered a 49MM case and another magnetice Strap. Realised I ordered an incorrect strap size and got it contact with them through email in 30mins of ordering. 24 hours later sent they an email that they will correct the order as no price difference. Another 24 hours gone and they couldn’t change the size and it was already shipped and would take a return once arrived. Arrived on 35th day - so I don’t qualify for 30 days return. Moreover the strap was no way near the colour showed in pictures on website. Now the other ordeal - Apple watch case is not made to size. Managed to get it on but didn’t like the colour as it is gloss black and not subtle like in the photos. Wanted to get it remover and not able to remove it due to it being too tight. Ultimately will have to use tools to remove it which will cause damage to my immaculate watch. No wonder why these are always 50-60% off. Don’t be fooled by the reviews on their website and they only approve reviews which they like.

3 May 2026
Unprompted review
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Reply from astrastraps.co.uk

Hello Gary,

Thank you for taking the time to share your detailed feedback.

We’re sorry to hear about your experience and that the products and delivery did not meet your expectations. We understand your concerns regarding the product quality, sizing, and the difficulties you encountered with your order and returns. This is not the experience we aim to provide, and we appreciate you bringing these matters to our attention.

We’d really like the opportunity to make this right. Please email our customer support team at support@astrastraps.co.uk with your order details so we can review your case and work towards a resolution for you.

Rated 1 out of 5 stars

BEWARE IF YOU NEED TO RETURN A FAULTY…

BEWARE IF YOU NEED TO RETURN A FAULTY ITEM!
Abysmal experience with this company. I ordered a screen protector for my watch, it took ages to arrive and then it was faulty (not touch sensitive as advertised). I emailed them straightaway to ask how to return the cover and get a refund. That’s when it all went wrong. After 13 emails backwards and forwards, they still wouldn’t send me details of return. I had to send photos of the watch, a video of why it wouldn’t work…. They kept telling me what a valued customer I was, it needed further investigation etc etc etc. Repeatedly thanking me for my patience (exact same words with each email).
I then realised that although trading as a UK company, they were in fact based in the US. I think half the replies were AI generated.
Their customer service is dire… keep well away.

30 April 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.

We understand how important it is for issues to be resolved quickly and clearly, and we regret any inconvenience caused by the extended communication and additional information requests. In some cases, further details may be required to properly assess a fault and ensure the correct resolution is provided.

To fully resolve this matter, we kindly ask that you reach out to our customer support team again so they can review your case and assist you directly.

Thank you again for your time and understanding.

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent, replied promptly and answered all my questions. So helpful.

11 April 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello there,

Thank you for your kind feedback!

We’re glad to hear our customer service team was able to assist you promptly and helpfully. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Great

I have orders few straps already and each one is absolutely perfect. No issues with delivery, would recommend.

29 April 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello Jani,

Thank you for your wonderful review and ongoing support!

We’re glad to hear you’re happy with your straps and that delivery has been smooth.

Rated 5 out of 5 stars

Watch straps for Google watch

Good choice of straps - different styles and colours.

The quality is good.

24 April 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi there,

Thank you for your feedback! We’re glad to hear you’re happy with the range of styles and colors, as well as the quality of the straps.

We appreciate you taking the time to share your experience and hope you enjoy your purchase!

Rated 5 out of 5 stars

Great looking watch straps

Great looking watch straps, that ooze quality and at a reasonable price. Delivery was good too.

17 April 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello,

Thank you for the 5-star review. We’re glad to hear you’re happy with the watch straps and that they meet your expectations in both quality and value. It’s also great to know delivery was smooth and timely.

We really appreciate your support and hope you continue to enjoy your purchase.

Rated 5 out of 5 stars

Great Straps

Very good quality straps

25 March 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello,

Thank you for your feedback!

We’re glad you’re happy with the quality of our straps.

We truly appreciate your support and hope you continue to enjoy your product!

Rated 5 out of 5 stars

Lovely watch strap fits perfect to my…

Lovely watch strap fits perfect to my iwatch and looks great
I will be ordering another colour to switch and change with other outfits

10 March 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi,

Thank you for your feedback! We’re glad to hear you’re happy with your purchase and appreciate your support.

Rated 5 out of 5 stars

Very cute and comfy watch strap

Very cute and comfy watch strap, much better than the Nike one it came with tbh. And really fun watch cover looks really great. Although does trap water when I wash the dog.

16 March 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hi,

Thank you for your feedback!

We’re glad to hear you’re happy with your purchase, and we appreciate your comments as they help us continue to improve our products.

Rated 5 out of 5 stars

Apple watch strap

Great quality product

11 March 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello,

Thank you for your feedback! We’re glad to hear you’re happy with the quality of our product.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Great strap

This is my second strap purchase. The first lasted a few years and I am impressed so far with this one, lovely colour and soft quality silicone.

12 March 2026
Unprompted review
astrastraps.co.uk logo

Reply from astrastraps.co.uk

Hello,

Thank you for your feedback and continued support! We’re so glad to hear that you’re happy with your purchase.

We truly appreciate you choosing us and hope you enjoy your strap!

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