I purchased an Apple Watch strap and face cover which unfortunately did not suit my needs. I reached out to the company and dealt with Kyrene-an absolutely lovely girl -who addressed my needs 100% plu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So I’m a snob not going to lie, I’ve only ever brought apple straps but given the dramatic increase in cost I thought I’d try something else. These watch straps are amazing, very very good quality, th... See more
Company replied
Love my new Astra strap band for my FitBit. Have left it a good couple of weeks to review to use it and see how it is. Firstly the sweat and blistering has gone that was caused by the rubber FitBit ba... See more
Company replied
Strap arrived well packaged and undamaged. The quality of the strap was 1st class - the type of quality I would expect from an OEM and at a really reasonable price. The strap looked as good as adver... See more
Company replied
4.4
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from astrastraps.co.uk
Hi, Thank you for your feedback. We’re glad to hear the straps fit well and met your expectations. We appreciate your support.
First class company
I have bought many watch straps from these guys (so much so that my wife has complained about me having them all over the place). I love the variety, quality and pricing. I sometimes get too many emails from you but I get it and they are automated. Keep up the excellent service!
14 January 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Andrew, Thank you for your continued support and for sharing your experience. We’re glad the variety, quality, and pricing have kept you coming back, and we appreciate your understanding regarding our email updates. Your feedback means a lot to us—thank you for choosing Astra Straps.
They do not offer returns!
They do not offer returns!
They do not offer returns!
Their returns policy suggests you can return unused straps within 90 days if you paid postage, however it's actually only approved on a 'case-by-case basis'.
I was told by Sherwin that I cannot return my 2x watch straps because international postage would be 'too expensive' from the UK, so was offered 30% then 50% partial refund (after my pushing for returning the item). When I asked what the address was so I could research my own postage, Sherwin told me it couldn't be shared (?).
From my own checking from my statement, international postage would only be £10 but they wouldn't let me proceed with the returns policy they outline on their website.
Beware buying, you most probably won't be allowed to return if you're not based in New Zealand it would seem, even though it's a .co.uk domain.
1 January 2026
Unprompted review
Reply from astrastraps.co.uk
Hi Natalie, Thank you for sharing your feedback. We acknowledge your concerns regarding how the returns policy was communicated and applied in your case. Our aim is to provide clear options and fair resolutions, and we understand this experience did not meet your expectations. Your comments are being taken seriously as we continue to review and improve how return requests are handled and explained. If you would like your case reviewed again, please feel free to contact customer support so we can assist further.
I ordered late and wasn't sure about…
I ordered late and wasn't sure about Christmas delivery. I called and emailed, and thought I'd been scammed. However, I spoke ot someone on the phone who assured me all was ok, and the parcel arrived in time for the holiday. Great company to deal with, really efficient, and very friendly. Good products, excellent quality.
18 December 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Ror, Thank you for sharing your experience. We’re glad our team was able to reassure you and that your order arrived in time for the holidays. We appreciate your kind words about our service and product quality, and thank you for choosing us.
Easy to use website and lovely strap
18 December 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Fran, Thank you for your feedback. We’re glad you found the website easy to use and are happy with your strap. We appreciate your support.
Still no way to return
Asked to return an unwanted item for a refund. Offered 25% then 50% discount if I kept the product which I did not want. Now they won’t respond to my emails, or provide a return address.
My advice is to be 100% sure you want to keep the product before ordering.
Really disappointed
20 December 2025
Unprompted review
Reply from astrastraps.co.uk
Hi John, Thank you for sharing your feedback. We acknowledge your concerns regarding the return request and the options that were offered. Our team aims to provide alternative resolutions where possible, and we understand this may not align with every customer’s preference. If the matter has not yet been resolved, please feel free to contact customer support so we can review your case and assist further.
Stunning strap
Stunning strap
The quality is amazing for the price
Made my smart watch look like a high end luxury timepiece piece now 👍🏻
27 December 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Ben, Thank you for your feedback. We’re glad to hear you’re happy with the quality and value, and that the strap gave your watch the look you were aiming for. We appreciate your support.
Great service and fast delivery
Great service and fast delivery. Also good quality products. Will deffo buy again from here
12 December 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Miss Johnstone, Thank you for your feedback. We’re glad to hear you were happy with the service, delivery, and product quality. We appreciate your support and look forward to serving you again.
Reply from astrastraps.co.uk
Hi Michael, Thank you for your feedback. We’re glad to hear you’re enjoying the strap and appreciate your support.
Perfect
My Son loves that the watch strap is fully adjustable (without the manufactured holes like on other types of straps.) Metal straps damage his work shirts so this one is perfect. Great quality too. This was an excellent birthday gift.
6 December 2025
Unprompted review
Reply from astrastraps.co.uk
HI Lorraine, Thank you for sharing your experience. We’re glad to hear the adjustable design worked well for your son and that it was a practical choice for everyday wear. We’re happy it made a great birthday gift and appreciate your support.
Lovely watch straps
Plenty of choice of watch straps and all seem to be good quality. Mine were received quite quickly and are well made
20 November 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Paul, We appreciate you sharing your experience. It’s good to hear the range, quality, and delivery met your expectations. Thank you for choosing us.
Scam company
Scam company, never received goods. They claim to be a uk company to, but they’re not. Never would I ever buy from them again!
1 November 2025
Unprompted review
Reply from astrastraps.co.uk
Hi, We’re sorry to hear about your experience. We take concerns like this seriously and would like the opportunity to review what happened. If you haven’t already, please contact our support team with your order number so we can look into the matter and assist further.
I found this company online when…
I found this company online when looking for another leather Apple Watch strap. I was looking for leather with gold coloured fitments. The strap I chose is beautifully stylish and extremely comfortable. I worried about fitment but needlessly it was a perfect fit. Call me an old duffer but it took me half an hour to work out how to adjust the fit, it was in fact an ingenious type of mechanism I had never come across before. It’s so good it’s absolutely brilliant and easy to slip on and off without compromising the wrist size. I am so pleased. It’s a lovely company to deal with and if I could afford it I would have range of straps from them to meet every situation. The straps are that good. If they do a strap that suits your watch just buy it.
25 November 2025
Unprompted review
Reply from astrastraps.co.uk
HI Al, We appreciate you sharing such a detailed experience. We’re glad the strap met your expectations in both comfort and fit, and that the adjustment mechanism proved useful once you had a chance to try it. It’s great to know the design and quality worked well for everyday wear. Thank you for choosing us and for your thoughtful recommendation.
Sherwin helped me resolving my shipping…
Sherwin helped me resolving my shipping issue tentatively and efficiently with warm and kind personal touch which is so precious in the time of AI assistance everywhere. I truly appreciate his professionalism.
14 November 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Fei Fei, We’re glad our team was able to sort out the shipping issue for you. Your comments about the support you received have been passed along, and we appreciate you taking the time to share your experience.
Strap and case
Easy to order, arrived when expected and product looks great.
18 November 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Matt, Thank you for your review. We’re glad the ordering process went smoothly and that your order arrived as expected. We appreciate your feedback and your support.
Despite the delivery company losing the…
Despite the delivery company losing the order (twice) Astra Straps customer service were fabulous. They pulled out all the stops and made sure I received my order in time to give the straps as a birthday present.
If there is one small criticism it is there is no UK customer service number.
11 November 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Barry, Thank you for your review. We are working with our logistics partners to improve delivery consistency. Your feedback about the absence of a UK customer service number has been noted and is under review as we continue to improve our customer support.
Excellent service
Excellent service, strap arrived promptly and it was just what I wanted!
15 October 2025
Unprompted review
Nylon samsung fit3 indigo strap
The strap broke and i received a new one straight away just a few photos needed. I dont wear the strap in water or cause any damage to it so I'll see how long this one lasts hopefully more than a few day's.
20 September 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Klere, Hi! thank you for sharing your experience with us. We’re really glad to hear your replacement arrived quickly. We appreciate you taking the extra step to send over the photos — it helps us make things right faster. Thanks again for giving us another chance! 💛
Terrible
Terrible, so not but from this company! First strap took ages to arrive and was broken on arrival. After contacting them they offered a replacement but I have been waiting for over 2 months and still no replacement strap!
3 October 2025
Unprompted review
Reply from astrastraps.co.uk
Hi Mr, M, thank you for your feedback. We’re very sorry to hear about the delay and the issue with your order. We understand how frustrating this must be. Please contact our customer support team so we can review your case and see how we can assist you further.
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