ASSA ABLOY Reviews 

Follow up on this. I was conacted by the sales team who really sympathized with the issues and problems we had. Tried to tell us that they would fix it and here we are two months later have had zero communications back from Assa Abloy. Their key cards are twice as expensive than any other brand because they put in something proprietary to stop you from buying other RFID keys. Its like a printer company luring you to buying a very cheap printer and then making it up in expensive toner sales. Again this company does not have any moral standards nor any qualms about not helping a customer even when they make mistakes. I would recommend you look at Kaba locks or Onity when looking to buy electronic locks.
Thanks so Hasse for your response. I already answered your question on my original review. There is no need to pretend you are working on anything. Thank you . I just want other people to be fully aware as to how your company does NOT handle issues
Assa Abloy has said this review is for the wrong company - Incorrect I have a receipt of payment for over50 k to prove that iit is them Not only that we had a complete breakdown of the system one week alter a year and they said they do not recognize us as a customer. Nice people to do business with. NOT

My contractor had them come out to give an estimate for a sliding glass door repair. They were there for less than an hour. They charged $350 for the visit- didn't fix anything. Ended up going with DH Pace to fix the door for less.

With all the bad comments here I can say that I went good with them
They managed everything for me and I had no issue whatsoever
Recommend

Talk about the run around with dead ends. The technical help non existing, their products not bad, but if you need help with it a different story. Go to this vendor or this one maybe that one and you could never get the support you need or buy parts etc. Even if you e-mail the technician they don't respond or care....I will never recommend this product due to the support issues,

We purchased a Smart Home Alarm from Yale for two reasons: 1) it had a good rating on which?; and 2) it was advertised with installation provided by on of Yale's Smart Security Partners.

The first partner, Dean Atkinson (Access Security Solutions) was scheduled for 22 November, 12:00 - 14:00. He didn't show-up and didn't phone to explain why or to rearrange the appointment.

We phoned Yale's Helpline and were told that a Matthew would contact us about a new engineer. Three days later we received an email from Matthew Bond (Customer Support Team Leader). He apologised and offered us an additional accessory for the inconvenience. He also said that another engineer would contact us to arrange and installation.

The second partner, Colin Thomas (The Key Master Locksmiths LTD) was scheduled for 4 December, 8:00 - 11:00. He didn't show-up and didn't phone to explain why or to rearrange the appointment.

We phoned Yale's Helpline again on 4 December and were told that our issue would be marked 'urgent' and someone would contact us soon. Nothing later that day. We phoned again on 5 December and were told someone would contact on the same day. Nothing.

We phoned again today to be told that our money had been refunded and we would have to find someone to install the system on our own. At present, we have received no refund from Yale--and no additional accessory for the inconvenience.

It seems suspicious that Yale (and its global parent company ASSA ABLOY) have no engineers to install their products in London, yet they are willing to charge £220 and waste customers time by having them wait at home for engineers who never arrive. It reeks of a scam!!!

The most expensive money gabbing (borderline thievery) service provider out there in my opinion. Charged £260+ for a battery that is available literally anywhere else for around £50 and dispite having a SLA in place charged a further £187 for the two minute job of fitting it. Actually had the nerve to say these where reduced costs because of the SLA. Last contract or repair they get here. Avoid like the plague

Owners of the awful Yale brand... Assa Abloy should be ashamed.
Assa Abloy (and their brand Yale) provide products that die on you within months, and when you call for help & customer experience you sometimes get an answer... but then they promise to call you back and sort help out but NEVER do. Just avoid at all costs... the world has much better companies than Assa Abloy & Yale out there