Impeccable customer service from the AGO team! I needed to amend my order and that was completed promptly without any hassle. The next day delivery was smooth and I was kept updated throughout the who... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First experience with AGO was fantastic. Making order online was easy with large range for items that you will usually find at any Asian grocers. Items arrived properly packaged with protection for... See more
Company replied
Delivery is always prompt, great service and excellent communication. If and when there is an issue, they resolve it quickly and are always easy to communicate with. David, particularly, goes above an... See more
Company replied
Being a new mum, I am unable to leave the house for grocery shopping. AGO gave me the option to do it at home and everything delivered very timely the next day. The pricing was pretty much the same as... See more
Company replied
Company details
Written by the company
Being proud Asian Australians, we happily shoulder the responsibility of bridging our two cultures by bringing the unique flavours of Asia into Australian homes. With over 3000 products to choose from (many of which can only be found in Asia), you’ll be able to choose a dish which showcases the fresh, bold and comforting flavours of our cuisine with friends and family in no time. We believe that your money and time should be well spent with loved ones, so we strive to offer the lowest prices, best products and an easy shopping experience without any stress. Asian Grocer Online is a labour of love, starting with our family and ending with yours.
Contact info
4.5
Excellent
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Asian Grocer Online
Hi Vanessa,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Great price and reliable
22 February 2023
Reply from Asian Grocer Online
Hi Tuan,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Arrived on time delivery was as…
Arrived on time delivery was as ordered. Delivery person was friendly and professional.
21 February 2023
Reply from Asian Grocer Online
Hi Jan,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Reply from Asian Grocer Online
Hi Melanie,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Mixed leaves slimey
Most items were great. However, the mixed leaves were already wilted and slimey when they arrived so I had to throw them out.
28 January 2023
Reply from Asian Grocer Online
Hi Angela,
Apologies for the unsatisfactory product that you have received. We have refunded you for the mixed salad leaves that you ordered. Please feel free to contact our support team if you have any future incidents and we will do our best to resolve them.
Warm regards,
AGO Team
Reply from Asian Grocer Online
Hi Alek,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Great service
26 January 2023
Reply from Asian Grocer Online
Hi Michelle,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Great delivery service!
24 January 2023
Reply from Asian Grocer Online
Hi Kris,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
More seemless experience than Woolies…
More seemless experience than Woolies (who I've been getting deliveries for years long before COVID). Prices, quality and service all good. It's down to earth and no frills.
6 January 2023
Reply from Asian Grocer Online
Hi Mona,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Good quality quickly delivered.
4 January 2023
Reply from Asian Grocer Online
Hi Helen,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Reliable and great customer service
Asian Grocer Online is always reliable with deliveries and all groceries ordered are packed well. Even on the rare occasion when there was a problem with my order, the customer service was prompt and issue resolved very quickly. Thank you!
29 December 2022
Reply from Asian Grocer Online
Hi Chanice,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
easy to navigate and prompt delivery, great service
2 January 2023
Reply from Asian Grocer Online
Hi James,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
fresh and fast delivery thanks
1 January 2023
Reply from Asian Grocer Online
Hi Jongyeon,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Reply from Asian Grocer Online
Hi Amar,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
I received my package from you
I received my package from you
I have paid for 7 packets and received 6 packets with no explanation or refund on the 7th packet I didn’t receive.
You wrote 6 packets on the box it came in
Very Disappointed 😔
4 January 2023
Reply from Asian Grocer Online
Hi Hawea,
Our apologies for the late reply. We sent you 6 packets as that was all we had in stock at the time. We sent you an email when we edited the day of delivery and charged only for the 6 packets sent out. Should there be any further issues please do not hesitate to contact our support team. We hope you will still want to shop with us in the near future.
Super Efficient
As usual the Asian Grocer has a good selection, is super efficient, and it was delivered the next day packed in mostly eco packaging. Though I would like to see NO bubble wrap!
7 December 2022
Reply from Asian Grocer Online
Hi Julia,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Easy online ordering and great customer…
Easy online ordering and great customer service!
7 December 2022
Reply from Asian Grocer Online
Hi Tina,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Reply from Asian Grocer Online
Hi Sirikan,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
Very happy with the freshness of…
Very happy with the freshness of products and variety of goods.Good customer service and the delivery was excellent. Thanks!
25 November 2022
Reply from Asian Grocer Online
Hi Kerenna,
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us and we appreciate your kind words.
Best regards,
AGO Team
I was able to get a great price for…
I was able to get a great price for good products in bulk. Though the delivery driver let me know, the salt had a hole in it and I'm not sure if any came out. The delivery areas are also very limited and I had to drive to a family members house out west to pick it up.
20 October 2022
Reply from Asian Grocer Online
Hi Paige,
Thank you for taking the time to leave us a review! We appreciate your kind words and also the constructive feedback. We take all feedback seriously and strive to provide the best possible service to our customers. Please feel free to contact us directly should any future issues occur and we will strive to come up with a resolution.
Best regards,
AGO Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.