Impeccable customer service from the AGO team! I needed to amend my order and that was completed promptly without any hassle. The next day delivery was smooth and I was kept updated throughout the who... See more
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First experience with AGO was fantastic. Making order online was easy with large range for items that you will usually find at any Asian grocers. Items arrived properly packaged with protection for... See more
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Delivery is always prompt, great service and excellent communication. If and when there is an issue, they resolve it quickly and are always easy to communicate with. David, particularly, goes above an... See more
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Being a new mum, I am unable to leave the house for grocery shopping. AGO gave me the option to do it at home and everything delivered very timely the next day. The pricing was pretty much the same as... See more
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Company details
Written by the company
Being proud Asian Australians, we happily shoulder the responsibility of bridging our two cultures by bringing the unique flavours of Asia into Australian homes. With over 3000 products to choose from (many of which can only be found in Asia), you’ll be able to choose a dish which showcases the fresh, bold and comforting flavours of our cuisine with friends and family in no time. We believe that your money and time should be well spent with loved ones, so we strive to offer the lowest prices, best products and an easy shopping experience without any stress. Asian Grocer Online is a labour of love, starting with our family and ending with yours.
Contact info
4.5
Excellent
161 reviews
Hasn’t replied to negative reviews
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Always prompt delivery
30 March 2025
Great online shopping experience.
30 March 2025
Reply from Asian Grocer Online
Thank you for your kind words, Jess! We’re so glad you found our service easy, convenient, and well-priced. Your support means a lot to us, and we look forward to serving you again soon! 😊💛
Thank you
Thank you. I’ve been shopped at this store for a few years now. They are wonderful and the service is great.
28 December 2024
Reply from Asian Grocer Online
Thank you so much for your loyalty and kind words! It means the world to us to have you as a valued customer for so many years. We're thrilled to hear that you've consistently enjoyed our service, and we look forward to continuing to serve you for many more years to come. 💖
Reply from Asian Grocer Online
Thank you for your kind words, Minh! We're delighted to hear you were pleased with our communication and fast shipping. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again! 🌟
Great company never had any issues with…
Great company never had any issues with AG online products always packaged nicely and delivered within a reasonable timeframe and communication through text and emails were excellent throughout my delivery process very happy with AG online
14 December 2024
Reply from Asian Grocer Online
Thank you so much for your wonderful feedback, Nacanieli! We're thrilled to hear that you've had such a positive experience with AG Online. It’s great to know you found our packaging, delivery process, and communication to your satisfaction. Your happiness is our top priority, and your kind words mean the world to us. We look forward to serving you again soon! 💚
Dedicated and trustworthy
Had been ordering from AGO consistently for three years and every experience was a good one. As a full time carer for my elderly parent, they were a godsend.
There are many things that I liked about them, from the real time delivery tracking, carefully packaged items, the constantly updated snack and ramen range etc (Yum!)
Apart from the quality of items and the fair pricing, the other thing that impressed me the most is their impeccable service.
Whether it is David or AGO team, everyone is polite, helpful and professional, all working hard to make the shopping experience a pleasant one for the customer. All communications were dealt with promptly and in a just manner. You truly get the feeling of being looked after like a family member.
13 November 2024
Reply from Asian Grocer Online
We are truly humbled and overjoyed by your kind words about your experience with AGO. Thank you so much for taking the time to share such a heartfelt review!
Your consistent support over the past three years means the world to us. Knowing that we've been able to make your shopping experience smoother and more enjoyable, especially with your dedication as a full-time carer, warms our hearts.
We're thrilled that you enjoy features like real-time delivery tracking, our carefully curated snack and ramen selection (Yum indeed! 🍜), and our commitment to quality and fair pricing. It's wonderful to hear that our service left such a positive impression on you—your feedback truly fuels our dedication to ensuring every customer feels cared for like family.
I'll be sure to pass on your kind words to David and the team. It means a lot to know that their hard work and professionalism have made a difference in your journey with us.
Thank you again for your trust and for allowing us to be part of your life. We're here for you, always striving to provide the best for you and your family.
With heartfelt gratitude,
AGO Team
Fast and value for money.
10 November 2024
Reply from Asian Grocer Online
Thank you so much for your kind words! We're thrilled to know you found our service fast and great value for money. Your satisfaction is our top priority, and it’s wonderful to see our efforts reflected in your experience.
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
AGO Team
Good quality and good prices
6 November 2024
Reply from Asian Grocer Online
Thank you for your lovely feedback! We're so glad to hear that you’re happy with the quality and prices of our products. Providing great value and top-notch items is what we strive for, and your words truly brighten our day!
We appreciate your support and look forward to serving you again soon.
Warm regards,
AGO Team
Good product
6 November 2024
Reply from Asian Grocer Online
Thank you for your kind words! We're delighted to know that you’re happy with our product. Your satisfaction means the world to us, and we’re grateful for your support.
We look forward to serving you again soon!
Warm regards,
AGO Team
Great experience with AGO…
Great experience with Asian Grocer Online! They have a huge range of hard-to-find items, and everything arrived quickly and well-packed. Super convenient and reliable. Highly recommend
4 November 2024
Unprompted review
Reply from Asian Grocer Online
Thank you so much for your amazing feedback! We’re thrilled to hear that you had a great experience with Asian Grocer Online.
Providing a wide range of hard-to-find items and ensuring fast, well-packed deliveries are exactly what we aim for, so it’s fantastic to see this reflected in your experience.
Your recommendation means the world to us, and we’re so grateful for your trust and support. We can’t wait to serve you again soon!
Warm regards,
AGO Team
Fantastic service and prices
Very reliable, fantastic prices, reliable delivery and when an item was out of stock they were great in contacting me and discussing substitutions! My go-to for Asian groceries and so great I don’t have to lug cans home
20 October 2024
Reply from Asian Grocer Online
Thank you for your wonderful review! We're thrilled to hear you enjoy our service and prices. We appreciate your support and look forward to serving you again!
Excellent delivery time and price
25 August 2024
Reply from Asian Grocer Online
Thank you for your feedback! We’re glad to hear you’re satisfied with our delivery time and prices. We appreciate your support!
Fantastic service
Fantastic service. Delivery guy so polite and helpful. Produce great value and quality.
24 February 2024
Unprompted review
Reply from Asian Grocer Online
Thank you for choosing AGO! We're thrilled your experience was fantastic. Looking forward to serving you again! :)
Quality food and excellent service
I have ordered several times from Asian Grocer and each time food has been of high quality and fresh. Prices are very reasonable and service has been excellent 👍
30 January 2024
Reply from Asian Grocer Online
Thank you for your continued patronage. We appreciate your positive feedback. Providing quality products and hassle-free experience is our goal. Looking forward to serving you again! :)
Not honest
I always buy from this shop whenever I need Asian groceries, never have any doubt that they will cheat me. I never had any problem before dealing with them and always think they would send what I ordered but last month put my thoughts about the shop and tried to email them regarding the missing item...no reply even though I messaged them online...still no reply. As a conclusion, I have to let go and not buy anymore from them and once you are not honest, there is no way to turn back. I'm done!! I had been buying with them from the first time they started the business.
28 January 2024
Reply from Asian Grocer Online
Dear Faizah,
I hope this message finds you well. We sincerely apologize for the oversight in missing out on your email regarding the missing item from your recent purchase.
We deeply regret any inconvenience or frustration this may have caused you. As a customer who has been with us since the inception of our business, your satisfaction and trust are of utmost importance to us.
Please allow us the opportunity to rectify this situation immediately. We ave reached out to you via SMS.
We truly value your continued patronage and the trust you have placed in us over the years. Rest assured, we are committed to upholding the highest standards of customer service and ensuring that your future experiences with us are positive and seamless.
Once again, we apologize for the oversight and any inconvenience it may have caused. Thank you for bringing this matter to our attention, and we look forward to serving you better in the future.
GOOD FIRST EXPERIENCE
Having just purchased from Asian Grocer for the the first time I was impressed with the cost and quality of the produce I bought.
28 January 2024
Reply from Asian Grocer Online
Thank you for choosing AGO! We're thrilled your first experience was good. Cost-wise and quality produce. Looking forward to serving you again! :)
Reply from Asian Grocer Online
Thank you for your feedback! We are hoping to expand our delivery areas and potentially be able to serve you sometime soon.
Warm Regards,
AGO Team
Reply from Asian Grocer Online
Thank you for your positive feedback! Your satisfaction is our priority. We appreciate your support! Looking forward to serving you again! :)
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