Ashley Ann Reviews 

655
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and providing excellent design advice, making the process pleasant and confident. The service, including the professional and efficient installation by skilled tradesmen, is frequently highlighted as exceptional from start to finish. People are delighted with the high quality of the products, the thoughtful designs, and the overall finished results, often noting the meticulous attention to detail and smooth user experience. However, some customers experienced dissatisfaction with the installation process, citing issues like incomplete work, significant delays, and problems with the fitting quality.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and superb service from... See more

Product

People report positive experiences with product, with many customers delighted with their new kitchens,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight with their new... See more

User experience

Users describe positive interactions with the user experience, highlighting an excellent journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first visit by Bethany to measure out and design our new kitchen , we felt in safe hands. Design choices were made together and now that we sit in our beautiful kitchen we feel it is as much... See more

Rated 5 out of 5 stars

We chose Ashley Ann to design and install our new bathroom as they came up with some really good ideas that were aligned to exactly what we were looking for. The tradesmen who carried out the install... See more

Company replied

Rated 5 out of 5 stars

Second time using Ashley Ann, first time for a kitchen 8 years ago which still looks as new, this time for our bathroom. It’s only a small bathroom but Allyson designed us new layout and the installat... See more

Company replied

Rated 5 out of 5 stars

Everything went smoothly, correct and on time. Communication was very good, always been kept in the loop and all work done to the high standard expected from Ashley Ann. All workmen were very polite,... See more

Company replied


Company details

  1. Interior Designer
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Furniture Store
  5. Kitchen Supply Store

Written by the company

Ashley Ann is a family owned and run business which has been successfully operating for over 30 years. Based in Wick in the far north of Scotland, we’ve always focused on combining superb design and high quality manufacturing, with outstanding levels of customer service for our kitchen, bedroom and bathrooms offer. We have showrooms right across Scotland, with our expansion into England including the acquisition of the long-established English Interiors business in Leak, Staffordshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

655 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(655)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Gavin

Gavins attention to detail, explanation and patience when designing my kitchen resulted in everything I looked for in an ideal kitchen. In addition the service I recieved from Ashley Anne staff and Christine the manager provided me with a great deal of comfort from start to completion. This is the 2nd kitchen Gavin has designed and installed for me. Because of the service I would highly recommend Ashley Anne.
Marian Duffy

5 September 2023
Unprompted review
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Reply from Ashley Ann

Hi Marian,

Thank you so much for your wonderful review! We’re thrilled to hear that Gavin's attention to detail and our team's service met your expectations for your ideal kitchen. It’s always a pleasure to work with returning clients, and we're grateful for your continued trust in us.

Rated 5 out of 5 stars

Great Service

From design sign off to delivery Gavin was excellent. Nothing was a bother to him and he ensured we were delighted with our Kitchen. We Have no hesitation in recommending Ashley Ann

31 August 2024
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Reply from Ashley Ann

Thanks very much Charles, happy to hear Gavin was such a great help.

Rated 5 out of 5 stars

Glasgow Team - Ashley Ann

We shopped around looking at different Kitchen suppliers and decided to go with Ashley Ann in Glasgow as Jill the designer was a good listener and managed to combine both the very different ideas that my husband and I had.

The design process was easy, Jill was very patient with our changes in designs and after a few visits to the show room Jill came up with our dream kitchen, which included knocking down a wall into our dining room.

We were given a date to start the job and Ross the fitter arrived bang on time – we were very pleased with Ross’s workmanship and attention to detail. Throughout the project he was extremely tidy, communicative and punctual.

There was one issue with our stone worktop which was dealt with swiftly and professionally by the Ashley Ann team.

The finished job looks amazing and we are using our home in a completely different manner – we are delighted

We have no hesitation in recommending Jill and the Glasgow team.

30 August 2024
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Reply from Ashley Ann

Hi Wendy and Mark

It's fantastic that the design process went smoothly and that Ross impressed you with his punctuality and craftsmanship. We're glad any issues were resolved quickly and that you're now enjoying your transformed space. Your recommendation means the world to us, Jill and the team will be glad to hear of it. Thanks for taking the time to leave a lovely review.

Rated 5 out of 5 stars

Quality product and professional service

Fabulous kitchen supplied and fitted from Ashley Anne, Perth.
My wife and I popped in one rainy Saturday in March this year, and met Gavin for the first time. We had a pretty informal chat about the company, their products and services, and agreed to send some pictures of our kitchen so that Gavin could look at what the options were.
Couple of more formal meetings, and after some suggestions around colours, styles and what would work for us, we agreed on a design and date for installation.
Joiner John and Gavin carried out a site visit, then the rip out started, followed by delivery and installation.
Most of the installation was done within the first week, worktops were next, followed by our AGA being altered to suit the new colours. Bit of plastering done, lights in units fitted, and all work completed to a very high standard, over a 3 week period or so.
Absolutely delighted with the finished product, it is exactly what we were looking for, and had been in the planning for 3 years!
I would absolutely recommend Gavin and Ashley Anne to anyone considering a new kitchen. We had quotes and designs from other companies, and have to say for the standard of quality and value for money, we are totally satisfied with our final choice 😁

10 June 2024
Unprompted review
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Reply from Ashley Ann

Hi Jim

Thank you so much for your fantastic review! We're delighted to hear that you and your wife had such a positive experience from start to finish. It’s wonderful that Gavin and John were able to bring your vision to life after three years of planning! We’re thrilled that the kitchen turned out exactly as you had hoped, and that the quality and value met your expectations. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Gavin. Enjoy your new kitchen! 😁

Rated 5 out of 5 stars

Kitchen for extension

So pleased with our kitchen we bought from Ashley Ann, Gavin led us through from start to finish and still helping us with a couple of after fit adaptions we wanted to do. Delivery was when we needed, we had to delay by one week due to the building work on our extension but this was no problem for Ashley Ann. We used our own fitter, I’m a site manager and he was full of praise for the finish and quality of the units. We had several visits to finalise our kitchen and thank you Gavin for your patience and last minute adaption because of mix up with sizes, it worked out really well in the end up. Everyone who has seen kitchen has been very impressed. Would def recommend Ashley Ann to anyone who is looking for bespoke kitchen.

Graeme Park

29 August 2024
Unprompted review
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Reply from Ashley Ann

Hi Graeme

Thank you so much for your wonderful review! We're thrilled to hear you're pleased with your new kitchen and that Gavin was able to guide you through the process from start to finish. We're glad the delivery worked smoothly despite the delay, and it's great to hear your fitter praised the quality of the unit. It’s fantastic to know the kitchen has impressed both you and your visitors. Thanks again for your recommendation!

Rated 5 out of 5 stars

Outstanding quality and exceptional service.

Outstanding quality and exceptional service from Carrie Ann and the team. Incredibly professional. All deadlines met. Would absolutely recommend Ashley Ann.

22 August 2024
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Reply from Ashley Ann

Hi Nicola

Thank you for taking the time to leave such a great review, we're glad to hear your renovation went so well. Your recommendation means a lot to us.

Rated 5 out of 5 stars

We are really impressed by the overall…

We are really impressed by the overall design and quality of our new kitchen it looks even better than we imagined!
The installation went smoothly was expertly fitted.

1 August 2024
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Reply from Ashley Ann

Thank you so much for your kind words! We're thrilled to hear that your new kitchen has exceeded your expectations in both design and quality. It’s wonderful to know that the installation process was smooth and that you’re happy with the results. We hope you enjoy your beautiful new kitchen for many years to come.

Rated 5 out of 5 stars

New Kitchen

every aspect was made very simple and easy - from initial visit to show room, to house visit to make plan, and then organising fitting.
Ursula was very helpful and friendly throughout, and I felt v trusting that she would manage project, which she did very efficiently and v friendly manner

14 August 2024
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Reply from Ashley Ann


Thank you so much for your wonderful review! We're thrilled to hear that your experience with us was smooth and enjoyable from start to finish. Ursula will be especially happy to know that she made such a positive impact on your project. Your trust means the world to us, and we're delighted that you felt well taken care of throughout the process. Thanks again for choosing us!

Rated 5 out of 5 stars

Karen

Karen, was the best part of the experience!

6 August 2024
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Reply from Ashley Ann

Thanks Rob, we will pass on your kind words to Karen

Rated 5 out of 5 stars

We dealt with Allyson at the Leek…

We dealt with Allyson at the Leek branch. Very knowledgeable, she took us through the whole process (bathroom renovation) and made suggestions and subtle changes where necessary. There were a few minor hiccups (when are there not) during renovation but these were soon sorted. Would thoroughly recommend.

12 July 2024
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Reply from Ashley Ann

Hi Geoff

We're so glad you have had a great experience with our wonderful Leek team! Thank you for the recommendation, we hope you enjoy your bathroom renovation for many years to come.

Rated 5 out of 5 stars

Ashley Ann experience

Helpful and friendly assistance and advice during the planning stage followed by top quality workmanship during the installation. Would highly recommend.

17 June 2024
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Reply from Ashley Ann

Thank you for your kind words! We're delighted to hear that you appreciated our assistance and advice during the planning stage, as well as the quality of our workmanship during the installation. Your recommendation is greatly appreciated. Enjoy your new space!

Rated 5 out of 5 stars

Beautiful Kitchens and Exceptional Service

Friendly professional service from start to finish. Carrie-Ann was excellent and kept us informed throughout the installation of our new kitchen. Their recommended professional kitchen fitters, Steven Sneddon, were also fantastic. Overall I would highly recommend Ashley Ann.

2 July 2024
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Reply from Ashley Ann

Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team, especially Carrie-Ann and Steven Sneddon. Your recommendation means a lot to us. Enjoy your new kitchen!

Rated 5 out of 5 stars

Lovely quality kitchen with excellent personal service.

Smooth process from design to installation with good quaity kitchen and excellent personal service.

4 June 2024
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Reply from Ashley Ann

Hi Anne


Thank you so much for your kind words! We're thrilled to hear that you enjoyed both the quality of your kitchen and the personal service we provided. It's wonderful to know that the process, from design to installation, met your expectations.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. No pressure during planning and once order placed we were kept well informed of progress. Installation was clean and efficient and end result excellent. Minor snagging items also dealt with promptly and efficiently. Highly recommended.

26 June 2024
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Reply from Ashley Ann

Hi Iain

Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience from start to finish. We're also pleased that you found the installation clean and efficient and that any minor issues were promptly addressed. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Quality and excellence on all levels- highly recommended.

cabinet quality and choice is excellent and Tammy's help and patience was limitless. The building team (Sneddon Builders and Joiners) were amazing - a full kitchen and bathroom in a week ! Steven, Chris, Brian and Alan were courteous, knowledgeable and very skilled - a wonderful Can Do, hard working team. A great fit - we are delighted.

25 June 2024
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Reply from Ashley Ann

Hi Margaret

Sounds like you have had a great experience with our wonderful Stirling team! We hope you enjoy your kitchen and bathroom renovation for many years to come.

Rated 1 out of 5 stars

I do not recommend Ashley Ann (Glasgow…

I do not recommend Ashley Ann (Glasgow branch). Issues from day one with quality of installation, we are now 5 weeks without a working kitchen (no hot water as taps fitted incorrectly, scratches to new appliances, worktops incorrectly fitted, air vents blocked… i could go on). Constantly told things will be fixed and issues resolved. Designer Gavin now on leave and no apparent handover so have had to visit the showroom today as calls never returned. Someone new now needs two weeks to review. Manager on leave as well. Shambles of a company, poor quality kitchen, poor care and attention to installation and zero customer service. STAY WELL CLEAR

14 June 2024
Unprompted review
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Reply from Ashley Ann

We're very sorry to read your review. As you know, our designer has attempted to arrange a meeting with you today, and of course we’re committed to addressing genuine concerns, which we hope to have resolved promptly.

Rated 5 out of 5 stars

Ashley Ann - Stirling branch

From initial visit through to completion of the works, Tammy in the Stirling branch has been brilliant; friendly, professional and always quick to answer any queries/great communication. The design she created for my bathroom is amazing, and now it’s finished I am absolutely delighted. Stevie, Chris and Alan were a pleasure to have in the house for 6 days to do the actual install. Courteous, clean and tidy, and just generally great, the finish is outstanding. Would highly recommend. Thanks

4 June 2024
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Reply from Ashley Ann

Hi Sue

We're thrilled to hear you had such a positive experience with our Stirling team. It means a lot to us knowing that you are happy with out product/service.

Thanks for your support!

Rated 5 out of 5 stars

If you want your project right

As with our previous project (bathroom renovation).
The stages were clear, from choosing the items we required, designing to fitting and time frame. All were kept to, with us knowing from the onset cost. Add to this first rate fitting and excellent after sales service.
We have a kitchen we are proud of and delighted with.
Ashley Ann Leek is the place to go.

27 May 2024
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Reply from Ashley Ann

Hi Kevin

We're so glad to hear that you have chosen Ashley Ann to complete another home renovation. Enjoy.

Rated 3 out of 5 stars

I wanted to be really honest and fair…

I wanted to be really honest and fair with my review.
The positives, the customer experience around the kitchen design process and then moving onto order was excellent. The attention to detail and customer service at this stage is first class.
The negative, I felt once the order
was placed, monies paid the communication and excellent
customer service stopped. I've not
had any contact from AA post install
(used own joiner) to ensure we were
happy with everything which I find
very dissapointing hence the 3 star review.

30 May 2024
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Reply from Ashley Ann

Thank you very much for leaving an honest review.

We take all feedback onboard and will ensure this is something that we work on in the future.

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