Asetek Racing Reviews 

687
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the high quality and finish of products, describing them as top-tier and well-engineered for a premium sim racing experience. Many consumers experienced excellent customer service, noting the staff's helpfulness, quick responses, and effective support. People also frequently praise the fast shipping and timely delivery, with products arriving well-packaged, and the overall user experience, including easy setup, is described as smooth. However, some people mentioned the software or app felt bare bones with limited features, making tuning challenging. A few others noted initial product defects like non-working buttons or fragile cables, requiring replacements.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, performance, and... See more

Quality

People report positive experiences with quality, consistently praising the high-end materials, stellar build,... See more

Customer service

Customers had positive experiences with customer service, often describing it as responsive, fast, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the software for being easy and convenient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service, I've owned forte wheel and base since '23 had some hardware/software issues they shipped and returned the product within a few weeks from Canada to Denmark and back. Also took... See more

Company replied

Rated 5 out of 5 stars

Generally fast shipping and delivery that is important for me, someone who do not have patience. Very secure and great packaging, good support communitcai. Not too much of the reasons to lower the s... See more

Company replied

Rated 5 out of 5 stars

One of the best teams if you need help answering any questions. Their team is really responsive and really personable/down to earth with suggestions. The two people i have had interactions with Danni... See more

Company replied

Rated 5 out of 5 stars

Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to se... See more

Company replied


Company details

  1. Electronics Manufacturer

About Asetek Racing

Written by the company

Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.

Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.

We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.

Everything we do is based on three words that define Asetek Racing.

PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.

PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.

PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

687 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(687)

300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Suuuuper nice company

Suuuuper nice company. Keep the good work

26 November 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Top tier support

Top tier support. Always helpful and always in timely manner.

25 November 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 4 out of 5 stars

Straight Forward & to the point

Straight Forward & to the point

21 November 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Probably best ecosystem in the game

I have the la prima bundle. So far, everything works great and is reliable. What I think makes them better than the other brands is the ecosystem. With sim racing, you sometimes get stuck in an ecosystem and you have to take all the good and the bad. Asetek's ecosystem has not let me down. The customer service is fast and understanding. The software is phenomenal. And the parts are all upgradable. And they have parts that allow you to use third party wheels. I've used other brands' software and customer service, and when they fail, they fail spectacularly. But not asetek.

15 December 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi Steve,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Good products and great customer care

I'm using Forte bundle; base, wheel, pedala, since a couple of years. I can say that they're well made and works very well. Also i contacted the support recieving immediate response . I'm very well impresse

15 December 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Asetek greatness

Fast shipping, great packaging, amazing products.

21 November 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Great Service from Asetek

I just recently purchased the Forte wheelbase and Forte Formula Pro wheel from Asetek and let me say, the quality of their equipment is top line. Full disclosure, I had a few problems setting up the wheel. I am probably 25 years older than the target audience for Sim racing, and this was definitely user error. But when I e-mailed them for assistance, they gave me fantastic help (Thanks Danni). While I was able to figure out my error, they assured me that they would help me figure out my issue. And while I am sure that if I have more problems I can be assured to get A-1 service. And that's what makes any company successful.

4 December 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Fortunately, age is simply a number in Sim Racing. Have fun on track 🙂 

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Despite the busy part of the year

Despite the busy part of the year, my issue has been quickly resolved. Absolutely satisfied!

5 December 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Amazing product

Amazing product, delivery was so quick. Amazing customer support.
Couldn't be happier with my purchase of the la prima bundle. Everything i expected and better.

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

My experience

My friend had recommended me asetek and i liked its service, on time delivery, packaging and everything. The only thing i did not like is there were some things that my friend recieved in the same model and i did not, like the wheelbase protector, i could have seriously damaged the small pins while installing

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

We apologize for the missing QR cover. It sounds like one of those things that can happen doing production. Regardless it should not happen, and we are very greatful that you let us know 🙂 

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Good product, software could be improved

Shipped fast, products feel high quality and good.
The FFB feels great and is very configurable via the software. Sadly, the rest of the software feels a little bare bones. The biggest things missing are automatic profile switching and being able to configure the LEDs differently for different profiles.

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Great wheelbase

Great quality and the delivery was fast. Enjoying to play with.

16 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Bad power supply: Quickly Fixed

I picked up a brand new for wheel base and within minutes wondered why the force feedback kept disconnecting. Turns out I have a bad power supply, which is very frustrating. I put in a ticket last week and the issue has still not been rectified. How simple would it be to ship a power supply overnight given the money that I just spent from the Asetek Warehouse store? Please someone help me or I will be returning the base.

12/8/25 Update: Was sent a new power unit and that was all to it. Glad it was something simple and nothing major. But I am wondering why quality control didn’t catch this during testing. Danni with CS was amazing during the process, constantly communicating on the progress of my RTA request. Well done Asetek!

2 December 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and in detailed feedback. Also, I would like to apologize for any inconvenience.

Unfortunately, these things can happen, but we make sure to be here to help out as fast as possible when they do. 

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Great shipping and customer support.

Shipping was fast and efficient. Customer service was very responsive and helpful.

15 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

I was pending for the best offer

I was pending for the best offer until months, and it was a pleasure to see the offer just before the SimExpo! The Price was the best offer on the market and the delivery was very fast.
The only thing wrong was the pin on the wheelbase. Two of them were twisted but i find a way to make them ok. Since, everything is good!
On LMU, Assetto Corsa Rally, RBR or even Raceroom, it’s now a pleasure to use the bundle

14 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

Quality everywhere

Fast shipping, great packaging (overkill even), and the product received is superb

14 October 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 5 out of 5 stars

A company that is for the consumer…

A company that is for the consumer first . They are quick to reply to or answer any questions . Beside being one of the top sim racing companies out there , the products are just awesome .

11 November 2025
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

Rated 4 out of 5 stars

Abit disappointing for my 1st Asetek experience

Not the best experience for my 1st DD wheel, My wheel turned up with a rattling noise inside, and it turned out to be the bottom wheelbase mount screws had made it inside the wheelbase freely somehow (thankfully the wheelbase was functioning ok, customer service said this was normal) My brake cell pedals were broken/malfunctioning, and was told this was a graphical issue inside the calibration software and not my pedals (they are still broken) the cost for customs was £157, and i would have thought for the amount i paid for everything, my parcel would have been handled with care better (which it obviously wasn't) So for me not the best experience

10 November 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

I appreciate you taking the time to write this review and in detailed feedback. Also, I would like to apologize for any inconvenience.

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek SimSports

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