Asetek Racing Reviews 645

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent manufacturing, design, and overall presentation, making them a top choice for sim racing gear. The customer service is frequently highlighted as exceptional, with many people appreciating the knowledgeable, friendly, and responsive support team. Reviewers also consistently mention fast and secure shipping, with products arriving well-packaged and in perfect condition. However, some customers experienced issues such as defective products, including non-working buttons, power supply problems, or leaking brake cylinders, which required replacements or repairs. A few other people also felt that some products lacked physical manuals, had unclear descriptions, or found certain components, like pedal cables or replacement kits, to be fragile or of lower quality.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, durability, and... See more

Quality

People report positive experiences with quality, with many reviewers highlighting the high-end feel,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and timely... See more

Service

Reviewers mention positive feedback about service, with many highlighting the absolute best customer support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the best teams if you need help answering any questions. Their team is really responsive and really personable/down to earth with suggestions. The two people i have had interactions with Danni... See more

Company replied

Rated 5 out of 5 stars

Generally fast shipping and delivery that is important for me, someone who do not have patience. Very secure and great packaging, good support communitcai. Not too much of the reasons to lower the s... See more

Company replied

Rated 5 out of 5 stars

Recently I purchased quite a few things from Asetek Simsports. Unfortunately, one of the buttons for the wheelbase stopped working about a week after installation. I reached out on their discord to se... See more

Company replied

Rated 5 out of 5 stars

Product quality of manufacturing seems very good and you can feel when using it (La Prima wheelbase with Universal QR). Quite fast in terms of shipping, I ordered on 30.03 and package was at my door o... See more

Company replied


Company details

  1. Electronics Manufacturer

About Asetek Racing

Written by the company

Asetek is a global leader in mechatronic innovation and a Danish garage-to-stock-exchange success story.

Founded in 2000, Asetek revolutionized the PC cooling market with the innovative all-in-one liquid cooler and in 2021, Asetek Racing burst onto the sim racing scene with our groundbreaking hydraulic Invicta™ Pedals.

We have since expanded and are now offering steering wheels, direct drive wheelbases, and pedals in three different line-ups: La Prima™, Forte® and Invicta™.

Everything we do is based on three words that define Asetek Racing.

PERFORMANCE: Because racing is in our DNA. We want to win – and that's why Asetek Racing was founded in the first place. To develop sim racing hardware that can make you a better racer.

PRECISION: Going from PC cooling to sim racing gear may seem like quite the leap, but from an engineering perspective, the two are quite similar. We conquered the world of liquid cooling by excelling at ‘mechatronics’, which is the integration of mechanics, hardware, and software, and that is exactly what sim racing gear consists of.

PASSION: We are racers at Asetek Racing. Founder and CEO of Asetek, André Eriksen, has always had a burning passion for racing, and everything we do is based on real life racing and authenticity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

645 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice product

Nice product, high quality, great assistance

9 April 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

One of the best teams if you need help…

One of the best teams if you need help answering any questions. Their team is really responsive and really personable/down to earth with suggestions. The two people i have had interactions with Danni and Jens gave the best customer support and answers to questions i had while wanting to make my purchase. If you are looking for sim racing gear there is no one I would recommend more. They really take care of you at Asetek Racing.

26 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi Jacob

Thank you so much for your feedback and review!

We are always happy to help, both with any questions or if the unfortunate should happen, that we need to make an RMA.

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

They listen to the customer

They listen to the customer, even an occasional one like me.

You can count on their support and help, which is important; they're a reputable company that deserves our trust.

Thierry

26 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi Thierry

Thank you so much for your feedback and review!

We are happy that you feel that we genuinely care, which is absolutely true 🙂 

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Great products

Great products, well priced and fast delivery

31 July 2025
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Invicta

I love all the invicta products, they are great

28 April 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Very responsive to Issue

I ordered an Initium Load Cell pedal upgrade kit. Unfortunately, the sensor appeared to be reversed. After contacting Asetek, they quickly responded, assessed the issue and immediately sent me a new one.

28 April 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 1 out of 5 stars

bad service

bad company ! bad service !

28 April 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

We appreciate you taking the time to write this review. Also, I would like to apologize for any inconvenience.

Unfortunately, you have not shared a lot of details, so unfortunately, we can't look into the background of your review. 

Should you have any further concerns or require assistance, please don't hesitate to reach out to us via https://www.asetek.com/simsports/support/

Thank you for the feedback, which helps us improve. 💪

I wish you a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Awesome Experience

the customer service is awesome they are verry friendly and they want the best for us. i recommand asetek for every peoples who want the best simracing stuff and the best customer experience ever.

thanks to Seren Poulsen for her reactivity and her help.

12 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi Nicolas,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Great quality

23 April 2026
Asetek Racing logo

Reply from Asetek Racing

Hi Pablo,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Absolute best Customersupport and RMA…

Absolute best Customersupport and RMA Process I have ever experianced.

8 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

We know that unfortunate things can happen, so we make sure to take care of our customers whenever that happens.

We are really happy that you noticed the effort 🙂  

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Very solid overall

Product quality of manufacturing seems very good and you can feel when using it (La Prima wheelbase with Universal QR). Quite fast in terms of shipping, I ordered on 30.03 and package was at my door on 3.04. Secure packaging and all arrived in perfect state.

3 April 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Fcn awesomeness

Fcn awesomeness

13 April 2026
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Asetek is reacting fast on questions…

Asetek is reacting fast on questions and other sorties. The Forte set is incredible, cables on the pedal set are a bit fragile in my opinion but the rest is near perfect.

5 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Really good service

Quick enough response and replaced my broken part for free.

30 April 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

very good support and

very good supoort, very good products, awesome suport service and prices !!, they give me a gift awesome people !

4 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

I made a mistake entering my shipping…

I made a mistake entering my shipping address when ordering and Søren was able to contact the us warehouse and get my correct address updated. Søren provided speedy and quality customer service to resolve my issues and other questions! Thanks again!

4 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek Racing

Rated 5 out of 5 stars

Asetek simracing Is a Must have

As an owner of the Asetek La Prima+, Invicta Thorp1 pedals, Initium and Forte rims, and the Asetek floor mat, I can say with absolute certainty that it’s one of the top-tier brands in sim racing. These products are built for high-level esports competitions, with outstanding quality. I’d also add that such a knowledgeable and friendly customer support team is hard to find—fantastic.

4 May 2026
Unprompted review
Asetek Racing logo

Reply from Asetek Racing

Hi,

Thank you so much for your feedback and review!

Have a wonderful day!

Best, Asetek SimSports

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look