AsdatyresReviews 

Being as absolutely tough as i am makes every experience great....I'm just so rock!

I agree with many of the negative reviews. Asda Tyres gives you a fitting date and time that, in my experience, is unlikely to be honoured because it is entirely dependent on the independent fitting centre, yet there appears to be little communication between Asda and the fitter. Why is Asda not contacting the fitter to confirm availability before offering customers a booking slot?

They should also be checking with the fitting centre that the tyre brand and specification ordered are actually in stock. If not, customers should be contacted promptly and offered a suitable alternative rather than being left to face delays and inconvenience.

My biggest concern, however, was the refund process. Part of my refund arrived on 4 June, but the remaining £60 had still not been received by 11 June. When I called, I was told that Accounts had not "ticked a box" and that someone had been off sick, but that it would now be processed.

In my opinion, this is completely unacceptable. Whether through poor controls or a flawed process, customers should not have to chase money that is owed to them. I suspect many people would not notice a partial refund and would simply move on. This suggests a systemic failure that needs urgent investigation and correction.

The issues around booking management, stock verification, communication with fitters, and refund processing all need to be addressed if Asda Tyres is to provide the level of service customers reasonably expect.

I bought some tyres for my Audi A4. I put the reg of my car into the search and selected make and model. I had the tyres fitted OK. Two weeks later my car went into to Audi for service. The engineer noticed the tyres and said I should not be using them. They are specifically for Mercedes. Stating they could wear badly and could not guarantee them at speed. I contacted Asda Customer Service and explained. The woman I spoke to was very dismissive stating she would do nothing as I chose the tyres. I said I chose from their recommended list. She still refused. She would not put me through to the manager. I emailed and this was ignored. I am now proceeding through my Credit Card to get my money back. Their Customer Service is absolutely shocking. Stay away from this company.

Further to contacting Asda tyres they state that I should have checked the tyres were for mr car even though I put my exact details in. They say small print says it is up to the customer to know if they are for your car. How poor is this?

I will now take them to court as legally I can reject the tyres as not fit for purpose within 20 days of purchase. That is Consumer Law. Their customer service is non existant.

First time using ASDA tyres. From start to finish was an easy transaction. Straight forward, easy to use app.

So simple to order the tyres and reasonably priced. Easy to book the time and day. Really slick!

Asda tyres prices were very competitive. The website was reasonable to navigate. I had 4 tyres and a wheel fitted at F1 Autocentres (Hemel Hempstead). The guy at reception, Frank, was very personable and efficient. His tyre fitter was exceptional, skilled and knowledgable giving great advice on challenges he discovered whilst fitting all 4 tyres. All in all a 5* experience!

Ordered tyres online, picked where I wanted them fitted and what time.
Arrow tyres hornchurch were very professional quickly fitted them and knew what they were doing. No up selling of other services. Would highly recommend both Asda tyres for value and ease and Arrow tyres for the fitting service.

Great experience
Asda tyres was the cheapest online seller
Tyres were ordered at 11am and was having them fitted by 18:30pm
Would use again :)

Very simple and quick purchasing proccess.

Easy purchase process and tyre delivered to fitters next day as requested.

Really simple to use the site , great choice and good prices. Local availability for fitting was also good.

Quick, Easy job done

TYRE BAY MANCHESTER Site easy to find with comfortable waiting room. New tyre fitted quickly.

THIS LOCATION IS VERY VERY PROFFESIONAL WITHOUT QUESTION. NICE PREMISES AND HELPFUL EXPERIENCED BUSINESS. IF ONLY ALL TYRE FITTING STATIONS WERE THIS GOOD!

Overall a very good service from navigating the website to paying and choosing which tyre fitting company to use , it’s a great way to buy tyres

Spot on service, everything as expected good value for money tyre service. Would use again

Totally disconnected service... the times that they display on the site have no relevancy to the third-party tyre fitters. They all claim to be able to fit within 24 hours to 48 hours in reality most of them can't do it within a week.

You can't cancel through ASDAtyres platform, none of the buttons seem to work. Feels like this product has just been thrown together and is full of bugs. Leaving the user, at a loss because they can't be bothered to build the working platform. its an 80% completely platform.

Offered time and date before knowing if tyres would actually be at fitters on time waited past timed slot no communication between asda tyres and actual fitters or supplier of tyres

I ordered two tyres for fitting locally. When I arrived at the fitters I was told Asda Tyres had only supplied “standard valves” and there would be an additional charge of £25.99 for TPMS valves. These type of valves are fitted to all cars manufactured since 2012. There was no option to add these on the website and despite advertising an “all inclusive price” this proved not to be the case. Customer services would not consider refunding this fee and as a former Asda Tyres customer I shall not be ordering from them in the future. Beware.