Mr Blore was excellent to work alongside in getting to a result that both parties were happy with. His information and help was clear and precise but delivered in a friendly way. This made getting t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Whilst talking to Mary, she was extremely patient and understanding of what I am going. Taking the time to allow me to explain and giving me time to 'gather myself'. Mary gave me important informatio... See more
Company replied
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too... See more
Company replied
Company details
Written by the company
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Contact info
United Kingdom
- ascent.co.uk
4.6
Excellent
583 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was informed about the arrears
I was informed about the arrears, and let my estranged wife know severe of the situation
The person I spoke to was very joyful to talk to, and understanding of the situation
5 January 2026
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with us, I will share the feedback with the colleague you spoke with.
Kind regards,
Kim Phethean
Customer Experience Team
Excellent help with my problem avoiding…
Excellent help with my problem avoiding misery and a fresh start for the new year
24 December 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with us, I will share your feedback with the colleague you have spoken with.
Kind regards,
Kim Phethean
Customer Experience Team
Claire McCusker Was courteous
Claire McCusker Was courteous, professional and totally understanding of the situation.
10 December 2025
Unprompted review
Reply from Ascent
Thank you for sharing your experience with our Claire! I will of course share your kind comments with her and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Vanessa Emeordi Showed great warmth and…
Vanessa Emeordi Showed great warmth and understanding on the call today. She made a difficult situation much easier and gave reassurances throughout. A credit to your team
27 November 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience with us, I will pass on the feedback to Vanessa and her team.
Kind regards,
Kim Phethean
Customer Experience Team.
Very helpful and friendly and efficient…
Very helpful and friendly and efficient helpful staff re a22062048164
21 November 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share the feedback with the colleagues that have supported you?
Kind regards,
Kim Phethean
Customer Experience Team.
Reply from Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share your feedback with the colleague who supported you?
Kind regards,
Kim Phethean
Customer Experience Team
The lady was nice.
The lady was nice and very understanding. She was very clear in explaining the questions she was asking and was nice and calm.
6 November 2025
Unprompted review
Reply from Ascent
Thank you for sharing your experience, can you provide me with an account reference so that I can review and share your feedback with the colleagues you spoke with?
Kind regards,
Kim Phethean
Excellent customer service
A very helpful meeting which opened my eyes to options I didn’t no was there. Sarah was extremely polite and I can’t thank her enough for her time.
5 November 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience, I will share your comments with Sarah.
Kind regards,
Kim Phethean
Sorry I can not remember her name but spoke on multiple times
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too on a number of the times was very helpful and I often felt she was going above and beyond. Please keep this up (as I work in the catering industry,were service is important and understanding of guest needs)
5 November 2025
Unprompted review
Reply from Ascent
Thank you for taking your time to share your experience with us! I will be sure to pass this feedback on to the colleagues you have spoken with since we have been managing your case file.
Kind regards,
Kim Phethean
Call in to resolve
I spoke to a dear chap named Nihad. A very helpful polite and understanding young man. I am most obliged and grateful for his thoughtful and kind handling of my case.
It is best to pick up the phone and discuss a tricky situation to navigate out of itrather than burying ones head in sand! My experience couldnt be bettered! Well done and many thanks to Nihad!!
4 November 2025
Unprompted review
Reply from Ascent
Thank you so much for taking the time to share your experience with us. I will of course, share this feedback with Nihad!
Kind regards,
Kim Phethean
Customer Experience Team
Reply from Ascent
Thank you for taking the time to share your experience, I will share with the colleagues that have worked on your case file.
Kind regards,
Kim Phethean
Customer Experience Team.
Excellent job
Malick has done an excellent job. She was very helpful and attentive, answering all my questions patiently and knowledgeably, and helping me find a suitable solution.
28 October 2025
Unprompted review
Reply from Ascent
Thankyou for taking the time to share your experience with Malick, I wills share the feedback with her.
Kind regards,
Kim Phethean
Customer Experience Team.
Claire was extremely helpful and went…
Claire was extremely helpful and went through the process and options that I had. She was understanding of my situation and spent a long time assisting me with a payment proposal.
Many thanks.
24 September 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience, I will of course share your feedback with Claire.
Kind regards
Kimberly Phethean
Customer Experience Team.
Exceptional customer service
Thank you so much to Santia at ascent. Absolutely superb customer service from start to finish. I became a little overwhelmed on the call but your calm and patience and keeping me on line and helping me to find a resolution I am so grateful, it was above and beyond. Thank you so so much.
15 October 2025
Unprompted review
Reply from Ascent
Thank you so much for sharing your experience. I would be grateful if you could provide a reference so that I can share your comments with the colleague.
Kind regards,
Kim Phethean
Customer Experience Team
Adeole was excellent
Adeole was excellent! Really understanding and empathetic. He did everything to assure me and calm me down about my situation.
25 September 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience, please can you provide a reference so that I can share your experience with the colleague involved.
Thanks
Kim Phethean
Customer Experience Team
Temi is an amazing legal advisor…
Temi is an amazing legal advisor attentive and understanding whilst providing a professional service.
You need more staff like this because it helps our journey through difficult times
23 September 2025
Unprompted review
Reply from Ascent
Thank you for sharing your experience with us! I will sure to share this feedback with Temi and the team!
Kind regards,
Kimberly Phethean
Customer Experience Team
My experience with Kadi at Ascent Law
Excellent service and listening skills, resolved my issue promptly.
18 September 2025
Unprompted review
Reply from Ascent
Thank you so much for taking the time to share your experience and write such as lovely review for Kadi, we will be sure to share this with her and her line manager.
Kind regards,
Kimberly Phethean
Customer Experience Team
Vanessa was really helpful and…
Vanessa was really helpful and understanding when I explained my situation, she helped deal with the matter I was facing, she listened to everything I said and was very reassuring and understanding. She also helped me set up a payment plan. Thank you for your help today Vanessa. I appreciate you listening to me and resolving my issue today.
17 September 2025
Unprompted review
Reply from Ascent
Thank you so much for sharing your feedback on your experience with Vanessa, I'll pass this information on to her and her manager.
Kind regards,
Kimberly Phethean
Customer Experience Team
It was really good experience in the…Ascenti physios
It was really good experience in the physio for my treatment.
Mr Ajay Joshi gave me the excellent explanation and advices.
The stretching exercises which given me really great results.
I am do happy to suggest to my friends and family.
16 September 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to provide your feedback, to assist our review of your experience, please can you provide your Ascent reference.
Kind regards,
Kim Phethean
Customer Experience Team.
Claire has been terrific
Claire has been terrific. Very understanding and sympathetic. Will listen and offer support where it is needed. She has given me confidence to get things moving forward in a very difficult situation.
15 September 2025
Unprompted review
Reply from Ascent
Thank you for taking the time to share your experience, i will pass on your comments to Claire and her team leader.
Kind regards,
Kimberly Phethean
Customer Experience Team
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