Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to sincerely thank you both for your support in approving our request to replace the old mattress with a new one. Special thanks to Faye Newton for promptly coordinating with the land... See more
Company replied
Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Prope... See more
Company replied
Maddy from Ascend kept us informed at all times, appointment reminders, letting us know she was at the property and ready for us. She showed us round the property and then let us look at our leisure.... See more
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Company details
Written by the company
We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
Contact info
Ascend Properties, Stafford Court, 145 Washway Road, M33 7PE, Manchester, United Kingdom
- 0161 669 4982
- contactus@ascendproperties.com
- ascendproperties.com
4.0
Great
233 reviews
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Always good communication Ashton…
Always good communication Ashton responds straight away and always deals with issues straight away , is very friendly and always very helpful
6 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your feedback.
We’re delighted to hear that Ashton has provided such prompt, friendly, and helpful support. Clear communication and quick resolution of issues are exactly what we aim for, and it’s wonderful to know this has made a difference. We’ll be sure to pass your kind words on to Ashton.
I've been with Ascend for a number of…
I've been with Ascend for a number of years. Ryan is our point person and is a pleasure to deal with - always response and very helpful. I would happily recommend.
3 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your feedback.
We’re delighted to hear that you’ve had such a positive experience with Ascend over the years and that Ryan has been so helpful and responsive. We’ll be sure to pass your kind words on to him, he’ll be thrilled!
Thank you for your recommendation.
Professional Conduct
Sean visited the property, he was very polite, interactive and professional. Explained the reason why he came and asked for any concern i had.
11 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your feedback.
We’re pleased to hear that Sean made a positive impression during the checks with his polite and professional approach. We’ll be sure to pass your kind words on to him.
Sean came in today to do the checks
Sean came in today to do the checks, lovely guy, polite, professional
11 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your feedback.
We’re pleased to hear that Sean made a positive impression during the checks with his polite and professional approach. We’ll be sure to pass your kind words on to him.
Great Agent
Adam has been a great agent and has found me all the best deals. He was very responsive and helpful throughout the process even when I had multiple enquiries. Would totally recommend Adam if you’re looking for the best deals in Manchester. Would rent through him again.
11 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your feedback.
We’re thrilled to hear that Adam has been so helpful and responsive throughout your experience. It’s great to know he was able to support you with all your enquiries and find the best deals. We’ll be sure to pass your kind words on to Adam, he’ll be delighted!
Thank you for recommending him and for choosing Ascend.
Great house inspection
The gentleman sean that came to serve me was polite and calm,and was very helpful i felt at ease when talking to him about the house during inspection.
11 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing your feedback - The Ascend Team
I’m happy with the service I have…
I’m happy with the service I have received. Faye Newton has really helped and guided me through the process of the end of my previous tenants tenure and getting ready to re let my property to new tenants
10 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your feedback.
We’re really pleased to hear that you’ve been happy with the service you’ve received and that Faye was able to support and guide you through the end of the previous tenancy and the preparation for your new tenants. Making the transition between tenancies as smooth as possible is something we always aim for.
We’ll be sure to pass your kind words on to Faye, she’ll be delighted to hear them. - The Ascend Team
Great service managing my rental…
Great service managing my rental property — professional, reliable, and easy to deal with.
Special thanks to Faye Newton, who is always helpful, proactive, and quick to sort anything out. Gives real peace of mind as a landlord. Highly recommend.
10 February 2026
Unprompted review
Reply from Ascend Properties
Hi Ciaran,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’ve found our service professional, reliable, and easy to work with. It’s especially great to see Faye recognised for her proactive approach and ongoing support. Giving landlords peace of mind is exactly what we strive for.
We truly appreciate your recommendation and your continued trust in Ascend.
- The Ascend Team
Faye Newton's service is outstanding!
9 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your review - The Ascend Team
Reply from Ascend Properties
Thank you for your review - The Ascend Team
Faye Newton, Property Manager, Ascend Properties
Faye Newton was my Property Manager at Ascend Properties for many years.
I always found her extremely helpful and polite.
Each and every email was replied to within a day.
Her knowledge and experience of property management was exceptional. She guided me through each and every process of landlord and tenant obligations.
12 January 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your experience.
We’re delighted to hear such positive feedback about Faye. Her professionalism, knowledge, and commitment to clear communication are qualities we truly value, and it’s great to know she supported you so well throughout your time with Ascend. We’ll be sure to pass your kind words on to her, she’ll be thrilled to hear them. - The Ascend Team
Sean came to my property today to do an…
Sean came to my property today to do an inspection. Sean was genuinely lovely very polite and professional. Really nice person
10 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Sean made such a positive impression during your inspection. His polite, professional approach and friendly manner are exactly what we aim to deliver. We’ll be sure to pass your kind words on to him. - The Ascend Team
Faye has been instrumental in ensuring…
Faye has been instrumental in ensuring the smooth management of our rental property. Their guidance and advice ensured that a tricky situation is managed to a successful resolution.
10 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for your feedback.
We’re delighted to hear that Faye’s guidance and advice helped bring a challenging situation to a successful resolution. Ensuring smooth, well managed outcomes is exactly what we aim for, and it’s great to see her support recognised. We’ll be sure to pass your kind words on to Faye. - The Ascend Team
Faye gives me peace of mind
Faye gives me peace of mind knowing that everything is taken care of on my behalf and any communication that I need to be made aware of is dealt with promptly, professionally and is very easy to manage.
9 February 2026
Unprompted review
Reply from Ascend Properties
Hi Suki,
Thank you for your kind feedback.
We’re really pleased to hear that Faye has given you such peace of mind and that you find communication clear, prompt, and easy to manage. Providing a professional and dependable service is very important to us, and it’s great to see this reflected in your experience.
We’ll be sure to pass your comments on to Faye.
Thanks,
The Ascend Team
Replies promptly to emails
9 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your experience. - The Ascend Team
Ascend
Quick speedy response. Ashton is very helpful at ascend. Can ask help on any issue and things always get resolved!
9 February 2026
Unprompted review
Reply from Ascend Properties
Hi Anthony,
Thank you for your feedback.
We’re really pleased to hear that Ashton has been so helpful and that you’ve received quick, responsive support whenever you’ve needed it. We’ll be sure to pass your kind words on to her.
Thanks,
The Ascend Team
Ascend Team
The team at Ascend are really great to work with.
Kayla does a great job of managing my flats on a day to day basis and is always friendly, understanding and supportive.
Shantelle and Josh manage the reletting from time to time and again are great to work with and keep me regularly updated
5 February 2026
Unprompted review
Reply from Ascend Properties
Hi Amara,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience working with the Ascend team. It’s great to know that Kayla has been supportive and proactive in managing your properties, and that Shantelle and Josh have kept you well informed throughout the reletting process.
Your kind words will be shared with the team, and we really appreciate your continued trust in Ascend.
Faye Newton
Faye Newton
Faye of Ascend always responds to my questions and requests promptly with clear and helpful information.
9 February 2026
Unprompted review
Reply from Ascend Properties
Hi Sue,
Thank you for your feedback.
We’re pleased to hear that Faye consistently responds promptly and provides clear, helpful information. We’ll be sure to pass your kind words on to her.
Thanks,
The Ascend Team
Excellent way to rent
Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any report) and requests are answered quickly. Added to this we got two months free rent to start with and a £250 voucher which came in very useful. Highly recommend,
9 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your experience.
We’re delighted to hear that your move into your new home was easy and well supported by the team, and that our resident portal has made communication simple and efficient. It’s also great to know the incentives helped make settling in that bit easier.
Thank you for your recommendation, we’re really pleased to have you with Ascend and wish you many happy years in your new home.
Ashton that deals with my property is…
Ashton that deals with my property is very helpful and she understands my situation i would give her 5 stars as anything i need she try her best to sort it out
9 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that Ashton has been so helpful and understanding, and that she always does her best to support you. We’ll be sure to pass on your kind words to her, she’ll be delighted to receive them.
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