Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to sincerely thank you both for your support in approving our request to replace the old mattress with a new one. Special thanks to Faye Newton for promptly coordinating with the land... See more
Company replied
Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Prope... See more
Company replied
Maddy from Ascend kept us informed at all times, appointment reminders, letting us know she was at the property and ready for us. She showed us round the property and then let us look at our leisure.... See more
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Company details
Written by the company
We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
Contact info
Ascend Properties, Stafford Court, 145 Washway Road, M33 7PE, Manchester, United Kingdom
- 0161 669 4982
- contactus@ascendproperties.com
- ascendproperties.com
4.0
Great
233 reviews
Replied to 12% of negative reviews
Typically replies within 1 week
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Property management
I had a property in Manchester that was managed by Ascend for around 10 years. They found tenants and rental income was continuous during the period. They also attend to the repairs that was required whenever there is an issue. Ascend managed the property till it was sold last year. They also handled the sale of the property.
In general, I am satisfied with the service
1 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your experience.
We’re pleased to hear that Ascend was able to support you throughout your property’s tenancy, from finding tenants and managing repairs to handling the sale. Maintaining consistent rental income and smooth management is always our goal, so it’s great to know you were satisfied with our service over the years.
We really appreciate your feedback and your trust in Ascend.
Faye.N has been helping me the last…
Faye.N has been helping me the last couple of weeks with the maintenance in my home. I would like to give a special thanks to her for being so understanding and so helpful. Her communication is always top tier and made the whole process super smooth! Thanks again x
17 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing your feedback.
We’re thrilled to hear that Faye has been so helpful and understanding while supporting you with maintenance in your home. Clear communication and making the process smooth and stress-free are exactly what we aim for, so it’s wonderful to know she made such a positive impact.
We’ll be sure to pass your kind words on to Faye, she’ll be delighted!
Very smooth process
Very smooth process. Have been very helpful, thanks for everything.
17 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Happy landlord
Ryan is my contact agent from ascend properites. I am very happy with the service so far. You have been incredibly helpful and have looked after my property with great care. I also really appreciate how available you are to assist with any queries immediately.
Thanks again for all your help in all aspects.
16 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve been so happy with the service and that Ryan has supported you so well. Providing attentive property care and being readily available to assist with queries is exactly what we aim for, so it’s wonderful to see this reflected in your experience.
We’ll be sure to pass your kind words on to Ryan. Thank you again for your continued trust in Ascend.
Very good customer service from Faye (…
Very good customer service from Faye ( Newton ) !
17 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Very helpful and polite
The guy who visited us was very polite and helpful . He checked everything throughly and answer all our questions .
17 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Responsive and was able to help with my…
Responsive and was able to help with my query immediately - thanks!
16 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing your experience - The Ascend Team
Good Support from Property Management - for Approving the Mattress Replacement
I would like to sincerely thank you both for your support in approving our request to replace the old mattress with a new one. Special thanks to Faye Newton for promptly coordinating with the landlord and helping to get the approval.
We truly appreciate your understanding and quick assistance. It means a lot to us.
Thank you once again.
13 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback.
We’re really pleased we could support you with this request and that the process felt straightforward. Faye will be delighted to know her prompt coordination and communication made a positive difference.
We truly appreciate your kind words and are always here if you need any further assistance. - The Ascend Team
Professional and friendly
We have just moved and got a property with Ascend. They have been amazing. We have had a few teething issues, nothing has been a problem, sorting things out for us. Alexander who has been helping us has been just the best, very professional with a personnal touch. Sorting things out straight away.
10 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing your experience.
We’re so pleased to hear that your move with Ascend has been a positive one and that any early teething issues were resolved quickly and smoothly. It’s great to know that Alexander has supported you with professionalism and a personal touch — The Ascend Team
Agent
I’ve had direct contact with Sean regarding my tenancy, and I want to acknowledge the support he has personally provided. He has been responsive, polite, and professional in his communication, and has taken the time to listen to concerns and follow up where needed.
While ongoing matters with the property are separate, Sean himself has handled interactions in a calm and respectful manner, which I appreciate. It makes a difference when you feel heard and treated with courtesy.
12 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback.
We really appreciate you highlighting the way Sean has handled your interactions. Being responsive, professional, and taking the time to listen are qualities we value highly, so it’s great to know you’ve felt heard and treated with courtesy throughout your communication with him.
We’ll be sure to pass your comments on to Sean
Excellent Service
I’ve had a really positive experience with Ascend Properties from the very beginning. The team, especially Ashton and Olivia, have been consistently accommodating, professional and easy to deal with. I can always get through to someone when I call, or I receive a call back, which makes a huge difference.
Their maintenance portal is excellent. It’s simple to use for reporting any issues and they’re quick to respond and resolve them. Communication has been clear throughout, and I’ve always felt supported as a tenant.
Can’t recommend them enough.
12 July 2025
Unprompted review
Reply from Ascend Properties
Thank you so much for your detailed and thoughtful feedback.
We’re delighted to hear that your experience with Ascend has been so positive from the very beginning. It’s fantastic to know that Ashton and Olivia have been accommodating, professional, and easy to deal with, and that you’ve felt supported throughout your tenancy.
We’re also pleased that our maintenance portal has made reporting and resolving issues straightforward and efficient. Clear communication and accessibility are incredibly important to us, so it’s great to know this has made a real difference to you.
Thank you again for your recommendation — The Ascend Team
Excellent and professional team
Maddy from Ascend kept us informed at all times, appointment reminders, letting us know she was at the property and ready for us. She showed us round the property and then let us look at our leisure. All questions were answered and if not known she pointed us in the right direction . Maddy was Very polite and professional.
12 February 2026
Unprompted review
Reply from Ascend Properties
Thank you so much for your detailed and thoughtful feedback. - The Ascend Team
Ryan always deals with enquiries…
Ryan always deals with enquiries expediently and understands what is required. He demonstrates a professional and pleasant manner.
11 February 2026
Unprompted review
Reply from Ascend Properties
Thank you so much for your thoughtful feedback. - The Ascend Team
Faye is super efficient
Faye is super efficient, she provides a great service to us a contractor and ensures issues are resolved quickly.
12 February 2026
Unprompted review
Reply from Ascend Properties
Thank you so much for your thoughtful feedback. - The Ascend Team
Faye Newton the legend
Faye Newton makes the working day so easy for my team and is a great person to deal with on a daily basis.
She is a star 100%
Keep being you ❤️
12 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for such fantastic feedback.
We’re absolutely delighted to hear how much of a positive impact Faye has on your working day. Her dedication, approachability, and professionalism truly make her a valued member of the team, and it’s wonderful to see her recognised so warmly.
We’ll be sure to pass this on to Faye - The Ascend Team
Exceptional Service
We have recently moved from one Ascend property to another - which should tell you how satisifed we are with our experiences.
It's easy to forget that, as a company, Ascend are there to represent themselves as a business, the tenant AND the landlord. Whilst there have been a couple of ocassions in our ten year tenancy where I have felt more could have been done to support us, overall, the way problems with our house were handled was first class.
This is mainly down to our Property Manager, Claire Charlton, who is incredibly efficient, replies to communication quickly and has a real 'can do' attitude to solving problems. Her genuine investment in making sure tenants have a positive experience is unique and very reassuring when issues arise.
When we moved out of our old Ascend Property last month, we were supported with really clear communication throughout, were offered a free pre-check out visit to advise us on ensuring we received our full deposit and then - having received our full deposit back - had it returned to us just four days after we moved out!
We also had a positive experience with Laura - the branch manager at Ascend Monton - in securing our new rental home and she again was an absolute credit to the business.
No rental experience will ever be problem free but I feel confident that we are renting with an agency who will do their utmost to try and make renting a positive experience.
I would definitely recommend renting with Ascend - they set the standard of what renting should be like for tenants.
24 January 2026
Unprompted review
Reply from Ascend Properties
Thank you so much for taking the time to share such a thoughtful and detailed review.
We’re incredibly pleased to hear that you chose to move from one Ascend home to another. That really does mean a lot to us and speaks volumes about your overall experience. We also appreciate your balanced and honest reflections. Renting is never without its challenges, but it’s reassuring to know that you’ve felt supported and treated fairly over the course of your tenancy.
Claire will be delighted to hear your kind words. Her proactive approach, clear communication, and genuine commitment to supporting residents are qualities we value highly, and it’s wonderful to see the positive impact she’s had on your experience. We’re also glad the move out process felt clear and straightforward, and that the deposit return was handled quickly and smoothly.
It’s equally lovely to hear your feedback about Laura and the Monton team in helping you secure your new home. We’ll be sure to share your comments with both Claire and Laura.
Thank you again for your recommendation and for trusting Ascend over so many years. We look forward to continuing to support you and setting a positive standard for renting in the years ahead.
Thank You to the Ascend Team
I have a portfolio of properties which have been managed by Ascend Estates Ltd over the last 6 years. They do a fantactic job and are rents are upto date and all safety certicification is taken care. Repairs are notififed promptly and resolved quickly I would like to thank my allocated property manager Faye Newton for all her time and dedection and I would highly recommend the services provided.
12 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback.
We’re delighted to hear that Ascend has supported you so well over the past six years and that your portfolio has been managed smoothly, with rents kept up to date, safety certifications handled, and repairs dealt with promptly. Providing reliable, well organised property management is something we take great pride in.
A special thank you for recognising Faye. Her dedication and commitment to supporting landlords are truly valued, and we’ll be sure to pass your kind words on to her.
We really appreciate your recommendation and your continued trust in Ascend.
I've worked with Fay for a very long…
I've worked with Fay for a very long time, every week for many years and found her to be very efficient at what she does, if not to efficient ;-)
Ask her a question and you get a reply in a hour (apart from fridays she's off;)
She's one of the best at Ascend, easy
12 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to share your feedback.
We’re really pleased to hear how positive your long-standing experience with Faye has been. Her efficiency, responsiveness, and commitment to supporting those she works with are qualities we value greatly, and it’s great to see them recognised.
We’ll be sure to pass your kind words on to Faye. Thank you for continuing to work with Ascend.
Very good service and helpful staff
We have been with Ascend for quite a few years now and we are happy with their services. We are especially impressed by Claire and Sean who have been very friendly, polite and helpful.
11 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for taking the time to leave a review. We will pass this on to Clair & Sean. - The Ascend Team
Alex has been incredibly supportive…
Alex has been incredibly supportive since I started working with Ascend Properties as a contractor. He’s always calm, approachable, and genuinely thinks of others first. He went out of his way to help me get settled and gave me guidance when I was just starting out. I really appreciate his support and professionalism, he makes working with the company a positive experience and I look forward to speaking with him :)
11 February 2026
Unprompted review
Reply from Ascend Properties
Thank you for sharing your experience.
We’re thrilled to hear that Alex has been so supportive and approachable, helping you settle in and providing guidance when you needed it most. His professionalism and thoughtful approach are exactly what we aim to deliver, and it’s wonderful to know he’s made your experience with Ascend such a positive one.
We’ll be sure to pass your kind words on to Alex, he’ll be delighted!
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