Artis Opus Reviews 805

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the brushes, noting their ability to hold shape and tip well. Many also highlight the fast shipping and secure packaging, with some even receiving their items sooner than expected. The overall purchasing experience, from dispatch to delivery, is frequently described as outstanding. However, some customers experienced issues with their orders, including items getting lost in transit or being split into multiple packages, leading to additional customs fees. There were also mentions of unclear information regarding international shipping and associated taxes, causing unexpected costs for some. A few people also felt that some products were overpriced or that the packaging was excessive.

What people talk about most

Product

Consumers find the products to be of high quality and very effective. Many reviewers praise the brushes for... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the world-class quality... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery, well-packaged... See more

Price

Clients share ambiguous opinions on price. Many customers appreciate the quality for the price, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a No 2 S series brush. Fast shipping and packaged well. Quality of the brush is phenomenal, thoroughly enjoying using it (already basically replaced all of them). Great for any kind of brush... See more

Company replied

Rated 5 out of 5 stars

I've been lucky enough to order both in the UK and Canada and had my items arrived well packaged and in great time. I was amazed how speedily they arrived in Canada (Canada post suck) . Being awar... See more

Company replied

Rated 5 out of 5 stars

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc My partne... See more

Company replied

Rated 5 out of 5 stars

I received a great service from Artis Opus. The delivery time was very quick but the packaging was way over the top. My singular drybrush was wrapped in bubble wrap, which I can understand, and then p... See more

Company replied


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

805 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m convinced

Super helpful videos coming out guys.

17 October 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review, we're super pleased to hear you're enjoying the videos.

Kind regards,
Joe.

Rated 4 out of 5 stars

Great

Great, product, but it was not made clear prior purchase it will take 2 weeks to be delivered to US.

24 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

We do typically aim to deliver our international orders with 5-7 working days from the date of dispatch, this however can sometimes be slightly delayed.

In this case as a custom engraving was ordered, your order has been produced before being dispatched, hence the two week wait.

Apologies for any inconvenience caused.

Kind regards,
Joe.

Rated 1 out of 5 stars

Missing Order

I ordered products almost 1 month ago to UAE- because international shipment was an available option. Still, I did not receive my order. It is not possible to track the shipment with the tracking number provided to me since the number does not work. I spent lots of time to understand, and UK delivery company says I need to track through Emirates Post system since the delivery location is UAE. However, I was not provided any tracking number for this. I wrote to Artis Opus team, no one got back to me with any update. I am still waiting for my delivery.

23 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

I have looked into this matter for you now and can see that your order was dispatched on 23/10/2025 and was sent via Untracked Royal Air Mail, a delivery service selected by yourself. As such no tracking information was available.

Furthermore I can see that you contacted ourselves on 15/11/2025 at 07:38, to which we replied refunding your full order for yourself at 08:45, I apologise if you did not receive this reply.

If you have any further concerns please don't hesitate to contact us via email at support@artis-opus.com

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus is truly the best company…

Artis Opus is truly the best company out there when it comes to everyone competing with them!

The best customer service, products, and people I have had the privilege working with!

You wont be sorry choosing their products and company to support your hobby needs!

14 October 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you're so happy with your shopping experience with us.

We really appreciate you taking the time to leave us a review too.

Kind regards,
Joe.

Rated 5 out of 5 stars

Amazing brushes

Amazing brushes! Highly recommend!!!

20 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great fast delivery

Great fast delivery, very reliable company, great service, well recommended 👍 👌

13 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great service

Great service, great product and fast delivery five star.

13 October 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

We really appreciate you taking the time to leave us your review. Thank you.

Kind regards,
Joe.

Rated 5 out of 5 stars

it was great

13 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

great customer service and products

Got the displays for my minis, they are fantastic, small issue with a cable missing and the light remote but it was solved right away when I emailed and out to me the next day. Liked them so much I got 2 sets.

23 July 2025
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Reply from Artis Opus

Hi there,

Thank you so much for your review, we're beyond pleased you received your cabinets and are liking them.

If you need any further assistance please don't hesitate to ask.

Kind regards,
Joe.

Rated 5 out of 5 stars

I ordered series M

I ordered series M, aside from a custom mishap in Italy everything went fine and the brushes are clearly extremely high quality, to the point that I feel like the brush is a bit too high quality for my level of skil 🤣

29 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review. It's great to hear that you're enjoying your brushes!

Kind regards,
Joe.

Rated 5 out of 5 stars

Fantastic brushes

Fantastic brushes, great service, can't complain

24 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

It's a conundrum I've invested in these…

It's a conundrum I've invested in these brushes but the fear of ruining them in a way is hampering my usage,don't get me wrong when I do there fantastic, as a newish model painter as I gain confidence they will become my go to brushes for everything,
In no way a negative review of the product just my ability to get the best out of them at the moment.

25 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for your review.

Absolutely don't be afraid of using these brushes, while we are fantastic for anything you might throw at them, they are also built with durability in mind.

Kind regards,
Joe.

Rated 5 out of 5 stars

Fast delivery, great products.

Fast delivery! I got a set of brushes for my boyfriend for his birthday and he hasn't stopped raving about them since he got them! He says they hold paint better than other brushes and are great for creating small lines. I would definitely recommend them.

24 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great selection of quality brushes

Great selection of quality brushes and painting products.
The orders as well as the deliveries went through really smoothly

29 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's amazing to hear you've had such a smooth experience shopping with us.

If you need anything else don't hesitate to let us know.

Kind regards,

Rated 5 out of 5 stars

Goose egg painting handle

I just bought the Goose painting handle and it has been by far my favorite painting handle I have ever used.

The weight and size fits perfectly in my hand and is extremely comfortable to work with.

I find most handles to be very small for my hands and to light and it's so nice having a product that I can actually feel the work I'm doing.

Thanks again for a great product and being so receptive with the community

21 October 2025
Unprompted review
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you're enjoying using your new painting handle!

Thank you for leaving us your review too.

Kind regards,
Joe.

Rated 5 out of 5 stars

all good

great product, quick delivery. best brushes I've used so far!

29 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for leaving us your review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Betchen gretchen

Absolutely love the betchen gretchen paintbrush set. Perfect for the finest of details on minis. Beautiful brushes too. Also got the moss and rust wash effect and definitely recommend.

23 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much, we're so pleased to hear that you're enjoying your brush set and other bits!

Kind regards,
Joe.

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