Artis Opus Reviews 806

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the brushes, noting their ability to hold shape and tip well. Many also highlight the fast shipping and secure packaging, with some even receiving their items sooner than expected. The overall purchasing experience, from dispatch to delivery, is frequently described as outstanding. However, some customers experienced issues with their orders, including items getting lost in transit or being split into multiple packages, leading to additional customs fees. There were also mentions of unclear information regarding international shipping and associated taxes, causing unexpected costs for some. A few people also felt that some products were overpriced or that the packaging was excessive.

What people talk about most

Product

Consumers find the products to be of high quality and very effective. Many reviewers praise the brushes for... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the world-class quality... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery, well-packaged... See more

Price

Clients share ambiguous opinions on price. Many customers appreciate the quality for the price, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a No 2 S series brush. Fast shipping and packaged well. Quality of the brush is phenomenal, thoroughly enjoying using it (already basically replaced all of them). Great for any kind of brush... See more

Company replied

Rated 5 out of 5 stars

I've been lucky enough to order both in the UK and Canada and had my items arrived well packaged and in great time. I was amazed how speedily they arrived in Canada (Canada post suck) . Being awar... See more

Company replied

Rated 5 out of 5 stars

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc My partne... See more

Company replied

Rated 5 out of 5 stars

I received a great service from Artis Opus. The delivery time was very quick but the packaging was way over the top. My singular drybrush was wrapped in bubble wrap, which I can understand, and then p... See more

Company replied


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

806 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Betchen gretchen

Absolutely love the betchen gretchen paintbrush set. Perfect for the finest of details on minis. Beautiful brushes too. Also got the moss and rust wash effect and definitely recommend.

23 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much, we're so pleased to hear that you're enjoying your brush set and other bits!

Kind regards,
Joe.

Rated 5 out of 5 stars

Dirty Down Rust & Virdigris

The process to purchase was super easy and issue free. The product arrived as advertised and on time. The Dirty Down Rust is like magic in a bottle and gives amazing rust like effects! I haven't used the Virdigris yet, but if it's like the rust, then I'm sure it's amazing! I definitely recommend these products and Seller!

23 September 2025
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Reply from Artis Opus

Hey there,

It's great to hear that you're enjoying the products you have purchased from us.
Thank you as well, for taking the time to leave us this review.

Kind regards,
Joe.

Rated 3 out of 5 stars

Unannounced custom fees (25% extra charges)

I bought 2 boxes for a gift for a total cost of 211€.
I discovered when I was delivered that I had to pay 54€ of custom fees to get my order!!! About 25% of my purchase, without any warning/information during my order process.

26 August 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

I hope you're well.

I apologise that you had to pay customs fees.
Please note that it is stated in our shipping and returns section, on each product page, that customs fees may apply.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great customer service

Great customer service. They are very quick to answer questions and to send products.

26 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for saying so and leaving us this review. If there is anything else I can help with please don't hesitate to let us know.

Kind regards,
Joe.

Rated 5 out of 5 stars

Amazing Experience!

It was great working with Artis Opus and the experience was easy and excellent!

19 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for saying so and leaving us this review. If there is anything else I can help with please don't hesitate to let us know.

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus makes great brushes

Artis Opus makes great brushes, and has always been communicative on orders. Love their stuff, and the customer service!

19 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for saying so and leaving us this review. If there is anything else I can help with please don't hesitate to let us know.

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus are an incredible company to…

Artis Opus are an incredible company to work with the, the care they put into customer communications is as good if not better than the quality of the physical products they produce.

11 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us this review, it's greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

Excellent brushes

Great product. Fast shipping. Excellent description.

24 September 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us this review. We're beyond happy to hear you're enjoying the products.

Kind regards,
Joe.

Rated 5 out of 5 stars

I love this brushes

17 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

We're very happy to hear you're loving your brushes! Be sure to share what you're painting with them.

Kind regards,
Joe.

Rated 5 out of 5 stars

Super top

Super top, found very cool stuff

14 July 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us this review. We're beyond happy to hear you're enjoying the products.

Kind regards,
Joe.

Rated 4 out of 5 stars

Love the products

Love the products, fair price and quality. The only downside, and I say this as someone who is used to 2 day amazon orders, the shipping takes a while.

15 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

I apologise for the time it took for your order to be dispatched. I can see that your order was dispatched within a week of your order being placed as we were awaiting a restock at our US Hub.

Kind regards,
Joe.

Rated 5 out of 5 stars

Brushes arrived in mint condition

Brushes arrived in mint condition. Had them flown in to South Africa. Looking forward to trying them out.

15 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much! If there’s anything else we can help you with just get in touch!

Kind regards,
Joe.

Rated 5 out of 5 stars

Great products

Bought the paint purger and brush cleaner.

Great products and have helped keep my brushes in top form.

22 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you very much for the review, it's very much appreciated!

Kind regards,
Joe.

Rated 5 out of 5 stars

I ordered a brush set and it came in…

I ordered a brush set and it came in the wrong box. I mentioned this to the team and they instantly sent a the correct box out free of charge. Outstanding customer service and care. Will definately shop here again.

22 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much! If there’s anything else we can help you with just get in touch!

Kind regards,
Joe.

Rated 5 out of 5 stars

honestly they are expensive but unlike…

honestly they are expensive but unlike others i believe the expense is worth it. i have tried many brushes in the past and still by today i prefer artus opus brushes.

18 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you very much for the review, it's very much appreciated!

Kind regards,
Joe.

Rated 5 out of 5 stars

Excellent quality products

Their products greatly improved my painting

10 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much! If there’s anything else we can help you with just get in touch!

Kind regards,
Joe.

Rated 5 out of 5 stars

Always quality products!

10 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much! If there’s anything else we can help you with just get in touch!

Kind regards,
Joe.

Rated 5 out of 5 stars

Great

Great. There was an item missing and they were fast at responding and sending another one back with extra gift inside. i am very grateful.

11 September 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you very much for the review, it's very much appreciated!

Kind regards,
Joe.

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