Artis Opus Reviews 796

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the brushes, noting their ability to hold shape and tip well. Many also highlight the fast shipping and secure packaging, with some even receiving their items sooner than expected. The overall purchasing experience, from dispatch to delivery, is frequently described as outstanding. However, some customers experienced issues with their orders, including items getting lost in transit or being split into multiple packages, leading to additional customs fees. There were also mentions of unclear information regarding international shipping and associated taxes, causing unexpected costs for some. A few people also felt that some products were overpriced or that the packaging was excessive.

What people talk about most

Product

Consumers find the products to be of high quality and very effective. Many reviewers praise the brushes for... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the world-class quality... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery, well-packaged... See more

Price

Clients share ambiguous opinions on price. Many customers appreciate the quality for the price, finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a No 2 S series brush. Fast shipping and packaged well. Quality of the brush is phenomenal, thoroughly enjoying using it (already basically replaced all of them). Great for any kind of brush... See more

Company replied

Rated 5 out of 5 stars

I've been lucky enough to order both in the UK and Canada and had my items arrived well packaged and in great time. I was amazed how speedily they arrived in Canada (Canada post suck) . Being awar... See more

Company replied

Rated 5 out of 5 stars

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc My partne... See more

Company replied

Rated 5 out of 5 stars

I received a great service from Artis Opus. The delivery time was very quick but the packaging was way over the top. My singular drybrush was wrapped in bubble wrap, which I can understand, and then p... See more

Company replied


Company details

  1. Hobby Store

Written by the company

The finest brushes for passionate artists, hand-crafted by artisans using true Kolinsky Sable. Artis Opus is dedicated to providing you with the ultimate painting experience, offering tools that meet the highest standards of performance and longevity. Our products are built to withstand the rigors of intensive use, allowing you to paint with confidence and precision for years to come.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

796 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The brushes are amazing and the…

The brushes are amazing and the shipping was fast and the packaging was well done and safe! tha k you

23 October 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you are happy with your brushes. Thank you for taking the time to leave us your review.

Kind regards,
Joe.

Rated 1 out of 5 stars

I ordered a gift for my boyfriend (with…

I ordered a gift for my boyfriend (with a custom engraving), and I needed it by a specific date.

The store shipped my order via Royal Mail, and I haven't heard anything about it since! Customer support says I have to wait a month before they can resolve my issue! But I don't have that time; I'd like to receive my order. I don't know how my issue will be resolved; it's been three weeks since I placed my order.

29 October 2025
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Reply from Artis Opus

Hi there Anzhelika,

I am sorry to hear you were not satisfied by our customer service. We always aim to give you all of the information available to us and do our best to get your order to you quickly.

The shipping which was selected on your order was untracked. I can assure you we have looked into this, but we are unable to access any further information than yourself regarding your shipment since it is untracked.
Since some international orders can take longer to arrive than the estimated 5-7 days, due to customs checks and other delays, we must give up to 4 weeks before considering an item as lost in transit.
If you have not received your item by the date previously specified, we will be happy to issue a refund or replacement immediately.

Best wishes,
Connie

Rated 5 out of 5 stars

Very quick service and the brushes are…

Very quick service and the brushes are excellent quality.

29 October 2025
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Reply from Artis Opus

Hi there,

Thank you so much for taking the time to write us a review, we truly appreciate it.

Best wishes,
Connie

Rated 5 out of 5 stars

Wonderful limited edition box set of…

Wonderful limited edition box set of brushes and some very cool stickers. My brush of choice, I have three sets now!

29 October 2025
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Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Excellent Experience

I purchased the Series S Brush Set Odyssey Edition for my partners birthday. The website was. Lear and easy to use and I felt well informed about what I was buying as well as shipping etc
My partner was so happy with his present, particularly the engraving which I also thought was a lovely touch.
Dispatch and delivery was quick and secure and the whole experience with Artis Opus was exceptional. My partner loves the brush set and bragging about it to his friends. Thank you!

29 October 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great Quality Control

They make great Brushes with better quality control then what Winsor and Newton is putting out these days. They hold their tips very well. Big fan of their Series S Size 4 & 3.

28 October 2025
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Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 3 out of 5 stars

Good quality, bad shipping

The brushes are really good and i enjoy painting with them. Sadly i got a brush where the some hairs had been bend backwards becouse of the protection cap.
It‘s really sad, becouse i was excited to get them and saved some money up, and then i see that the brush is damaged a bit.

21 October 2025
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Reply from Artis Opus

Hi there,

I hope you're well.

I apologise that you received a damaged product.

If you would like to reach out to us regarding this at support@artis-opus.com, we can look into getting a replacement sorted for you.

Kind regards,
Joe.

Rated 3 out of 5 stars

A good product with a hefty price tag

After a long search for a display cabinet, I bought the biggest size of the Artis Opus one.
Although I appreciate the handmade craftsmanship, the product is priced well above its value (IMO).
The silicon holding the cable inside the cabinet being visible, the cheap power supply, the front plexiglas don't scream premium to me.
If it was half of the price, that would all be 'excused', but including out-of-EU tariffs and shipping, I think almost 300€ is a tough sell.

17 October 2025
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Reply from Artis Opus

Hi there,

I hope you're well.

I apologise that you are not happy with the product received.

If you would like to reach out to us regarding this, we can look into this further for you.

Our email address is support@artis-opus.com.

Kind regards,
Joe.

Rated 4 out of 5 stars

Excellent service

27 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review and feedback.

If you have any further feedback on how we can reach truly 5* service, please let us know!

Kind regards,
Joe.

Rated 5 out of 5 stars
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great product

Great product - "must go to" for model brushes

27 October 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us a review, we really do appreciate it.

Kind regards,
Joe.

Rated 5 out of 5 stars

I’m convinced

Super helpful videos coming out guys.

17 October 2025
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Reply from Artis Opus

Hey there,

Thank you so much for taking the time to leave us your review, we're super pleased to hear you're enjoying the videos.

Kind regards,
Joe.

Rated 4 out of 5 stars

Great

Great, product, but it was not made clear prior purchase it will take 2 weeks to be delivered to US.

24 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

We do typically aim to deliver our international orders with 5-7 working days from the date of dispatch, this however can sometimes be slightly delayed.

In this case as a custom engraving was ordered, your order has been produced before being dispatched, hence the two week wait.

Apologies for any inconvenience caused.

Kind regards,
Joe.

Rated 1 out of 5 stars

Missing Order

I ordered products almost 1 month ago to UAE- because international shipment was an available option. Still, I did not receive my order. It is not possible to track the shipment with the tracking number provided to me since the number does not work. I spent lots of time to understand, and UK delivery company says I need to track through Emirates Post system since the delivery location is UAE. However, I was not provided any tracking number for this. I wrote to Artis Opus team, no one got back to me with any update. I am still waiting for my delivery.

23 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you for taking the time to leave us your review.

I have looked into this matter for you now and can see that your order was dispatched on 23/10/2025 and was sent via Untracked Royal Air Mail, a delivery service selected by yourself. As such no tracking information was available.

Furthermore I can see that you contacted ourselves on 15/11/2025 at 07:38, to which we replied refunding your full order for yourself at 08:45, I apologise if you did not receive this reply.

If you have any further concerns please don't hesitate to contact us via email at support@artis-opus.com

Kind regards,
Joe.

Rated 5 out of 5 stars

Artis Opus is truly the best company…

Artis Opus is truly the best company out there when it comes to everyone competing with them!

The best customer service, products, and people I have had the privilege working with!

You wont be sorry choosing their products and company to support your hobby needs!

14 October 2025
Artis Opus logo

Reply from Artis Opus

Hey there,

It's great to hear that you're so happy with your shopping experience with us.

We really appreciate you taking the time to leave us a review too.

Kind regards,
Joe.

Rated 5 out of 5 stars

Amazing brushes

Amazing brushes! Highly recommend!!!

20 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

Rated 5 out of 5 stars

Great fast delivery

Great fast delivery, very reliable company, great service, well recommended 👍 👌

13 October 2025
Artis Opus logo

Reply from Artis Opus

Hi there,

Thank you so much for taking the time to leave us your review and for your custom. Both are greatly appreciated.

Kind regards,
Joe.

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