ArtGallery Reviews 

91
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I have used Artgallery.co.uk on and off for a number of years, I have sold a few painting through the site. However a number of things have changed and not for the better. I should still have an activ... See more

Company replied

Rated 2 out of 5 stars

Ordered some fashion jewellery. Necklace sets. Felt very cheap and took ages to unknot as delivered in a clump. Too short and not worth the money. Think these come from china and probably cost them pe... See more

Rated 5 out of 5 stars

Jean Tatton Jones The new owners of ArtGallery.co.uk have brought the gallery back to being the prime location to source quality art for the home or office at a reasonable price. They have completely... See more

Company replied

Rated 5 out of 5 stars

As an artist and also an art buyer I am so pleased to see the new version of Artgallery up and running so well, implemented after a lot of hard work by the new owners. There is now a much higher stand... See more

Company replied


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3.5

Average

TrustScore 3.5 out of 5

91 reviews

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3.5

All reviews

(91)

17 reviews in the last 12 months

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Rated 1 out of 5 stars

I had an account selling art with this…

I had an account selling art with this company on and off for about 5 years or so.
Sold a few prints over the years, but there are a few things that really annoyed me about this company. Firstly, I sold a print that I used photobox to print and deliver to the buyer. I have purchased hundreds of prints over the years from photobox and never once had a problem. However, sold one print to a buyer through this website, the customer said that there was a crease in the centre of the print. Did not forward any images of the crease and artgallery, although they had the payment from the buyer would not pay me, the artist.

Another thing that really got me wound up was after uploaded Ai art for more than 18 months, I was then told that they no longer allow Ai images on the site. So I asked them to cancel my account. I had a reply saying this had been done. So I was a little gutted when two weeks later they still took £50 from my bank for another years subscription to sell on the site. I think this should not be as the company takes a large commission from you when you do sell an image.

Looked again today.

Rammed with Ai art.

Wont be getting anymore money from me though.

2 January 2024
Unprompted review
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Reply from ArtGallery

It is difficult for us to comment on the ‘creased print’ issue, as this must have occurred before the most recent change of ArtGallery’s ownership on the old computer system. However, it’s likely that the customer would have been refunded in full for the purchase and there would have been no proceeds of the sale from which to take our fee and forward the rest on to you.

You did have discussions with our curator about how using AI could be acceptable. Our response was that it would be ok if there was no obvious copyright issue and if you had changed the AI generated imagery significantly, in order to make it "your own work". In our opinion, in some of your submissions, these criteria were not met.
Some on-line galleries simply don't accept any AI generated work. We allow work which has an AI element, but where the end product is clearly the work of the artist. Such a judgment will always be subjective. There are currently only 282 prints on the site among over 14,000 artworks in total. Of those prints, only 30 or so have an obvious AI element. In our experience, our customers do not seem to be interested in AI Generated artwork, and we think you will have a greater chance of selling art if it’s created by human hand.

We cancelled your account as requested. Your recurring membership fee was automatically charged, and was refunded in full as soon as you contacted us about it. We apologise again for the oversight. Our subscription and commission structure is clearly stated on the website’s artist help pages and terms and conditions.

Rated 4 out of 5 stars

Great art and huge choice

Great art and huge choice, loved the picture which was purchased and I have only marked the experience down for a few admin issues. Tracking number for the parcel lacked a link to actually track it and not enough info about where the picture was being posted from; if I knew it was coming from Europe, I would have anticipated the slightly longer postage time.

22 January 2024
Rated 1 out of 5 stars

Art work cheap and tacky like jasmine…

Art work cheap and tacky like jasmine herself no class no morals homewrecking vile women

1 December 2023
Unprompted review
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Reply from ArtGallery

Hello Original Queenbe,
I'm sorry, you may have made a mistake, but we simply do not and have never had an artist going by the name 'Jasmine'. May I suggest that you are writing a review for the wrong website?

We'd appreciate it if you would remove your review, as it has the potential to negatively affect our Trustpilot score, and in turn will hurt our artists. Thankyou.

Rated 5 out of 5 stars

Good service

Very responsive artist when I had questions and picture looked as advertised on the website

12 December 2023
ArtGallery logo

Reply from ArtGallery

Thank you very much for your positive comments!

Rated 3 out of 5 stars

Easy to use service

Easy to use service - thank you. Quick communication from artist when a bit more info needed from me for delivery. Quick delivery was good, and well packaged. Only criticism is that the art work received - and I still like it - does not look quite as presented on the gallery website. But I recognise art is art - exact replication depends on medium and so variation can occur. Thank you though.

11 December 2023
Rated 5 out of 5 stars

Query

We were interested in a painting but had a query re' the final cost & T&C's. It was immediately addressed and the service was excellent. We now have a beautiful, original painting on our wall :-).

20 November 2023
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Reply from ArtGallery

Thank you for the positive comments, we're so glad you are pleased with your painting! We are always available by phone or email to answer your queries.

Rated 5 out of 5 stars

Excellent service

Ordered two paintings both lovely and arrived safely. Well packaged and delivery followed up. Good information between ordering and delivery. Very happy!

16 October 2023
ArtGallery logo

Reply from ArtGallery

We are delighted we could be of help Melissa. We hope they bring you great joy

Rated 5 out of 5 stars

Efficient New Site

I’ve been an artist on this site for several years and have made many sales. The new site seems to be working well and I appreciate how we can bow send a message directly to the customer when we have dispatched their art. It’s straightforward to upload new artworks.

13 February 2023
Unprompted review
Rated 5 out of 5 stars

A great online art gallery…

Since the new owners took over Artgallery.co.uk the service has been excellent and artists are flocking back to sell their work on it, meaning customers can be assured of a wide choice of art.
The staff are friendly and go out of their way to provide an exemplar service to both art buyers and artists.
I can thoroughly recommend artgallery.co.uk as a one stop place to buy art…

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Wow - very impressed

I uploaded my art on this site in early-January and incredibly made a sale within just hours! I was able to communicate easily with my customer on the site to confirm delivery and tracking information. An all-round great experience

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Well Done ArtGallery!!!

I am loving the new ArtGallery.co.uk. I have just made my first sale after the new owners took over! What a difference for both artists and buyers! Well done and 5 stars!!!

6 January 2023
Unprompted review
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Reply from ArtGallery

Great to see the new site is working well and well done on the new sale

Rated 5 out of 5 stars

ArtGallery.co.uk - a safe, secure site for art buyers.

Jean Tatton Jones
The new owners of ArtGallery.co.uk have brought the gallery back to being the prime location to source quality art for the home or office at a reasonable price. They have completely revamped the design and structure of the site and it is now attractive and easy to use both for artists and customers. The payment system has also been improved and simplified and even more upgrades are planned for the future.

31 December 2022
Unprompted review
ArtGallery logo

Reply from ArtGallery

Its great to get your feedback Jean, thank you

Rated 5 out of 5 stars

Reliable and friendly Gallery with great customer service

Since the new owners took over ArtGallery.co.uk it's been a great gallery to be involved with. I sold work within the first few days and got paid promptly as well. I can recommend it to fellow artists and art buyers as a reliable and friendly place to buy and sell art with fantastic customer service. Onwards and Upwards ArtGallery.co.uk!!

31 December 2022

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