I’ve been ordering since I was 15 yrs old, now nearly 32! Only had one item in that time I didn’t rate (Labret went weird/tarnished really quickly) however, everything else and bought quite a few thin... See more
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Review summary
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I absolutely love my Huggies Wooden Earrings! And the customer service is truly special. I asked if there may be future batches in different shades and not only were they responsive, they actually did... See more
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Every time I have purchased from ARKA, they deliver very quickly, and everything is very high quality and as pictured. I especially love that their selection of labret jewellery is not too big and chu... See more
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Been a customer of Arka for a while now and own many pieces of their jewellery which is both great quality but also great value and won't break the bank. Delivery is always super quick and being a loy... See more
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Company details
Information provided by various external sources
Arka have been selling ear stretching and tribal inspired jewellery online since 2005. We are based in Brighton in the UK and sell worldwide.
Contact info
United Kingdom
- arka@arka-shop.co.uk
- arka-shop.co.uk
4.7
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Arka
Thanks Charlotte!
Brilliant ☺️
What I really, really like about the company is that, although my tunnels are 6mm ( small compaired to others 😥) there is still plenty of pretty choices to be had 😁. I have recommended Arka to friends.
The services is also amazing. Thank you all 🌻
1 May 2023
Reply from Arka
Thank you very much for the lovely review Caron! 😁
Jewellery has gone down in quality
Jewellery has gone down in quality. I've been buying earrings from arka for at least 10 years now. My old earrings were wooden and beautifully carved, and still get comments. These new ones are cheaply made and don't stay on. The clasps are dysfunctional. The previous peg designs were way better and stable. I hate to give arka a bad review, as I've loved their stuff for ages, and have been recommending them and giving out the website to anyone who comments on my earrings (beautiful carved tribal wing designs, all wood - no longer available on the site). Sadly I can't recommend them any more.
Edit: I have downgraded the review further after the snarky response from the shop. A) I did not know I was entitled to a refund (how about politely suggesting that? Also, will you cover the shipping to get the earrings back to you, or will you just refund directly? I would have been mollified by that, and changed my review accordingly). B) your explanation of the clasp issue underscores that it is a bad design: why continue using a design whereby the weight of the earrings or "normal wear" will cause it to come undone, and risk losing the earring? Also, C) yes, I did try re-bending them, and - as you say - it continues to get bent out of shape every time you handle the earrings, and they fall out (every time I have tried to wear them). I have given up at this "fix" that is not fix. It is frustrating and not functional. The previous designs were much better. Oh, and D) you might be using the same people, but the design quality is poorer - case in point, clasps that do not stay in. My earlier 9 pairs of earrings that I have never come out. I love them so much. You do not sell them any more. You only sell these defective brass clamp ones in similar styles. So yes, the quality of the design has gone down. Happy to discuss further. Would have appreciated a polite education about the refund policy, rather than the snarky and (not so) passive aggressive response.
3 April 2023
Reply from Arka
You do know that you were entitled to a full refund for any item that you did not like or want? Why didn't you do that? It's strange when people keep items they dont like and instead make a bad review?!
Our quality has not gone down. We use the same guys making our items as we always have.
The £15 earrings you bought have a brass 'clasp' bar which goes through the ear. This can sometimes get bent during normal wear but can easily be bent back into shape to keep it fitting properly. Did you try that?
Great customer service
Great customer service. And a good range of products with very quick delivery. Will definitely buy from again.
27 April 2023
Reply from Arka
Thanks for the great review Sam!
Great tunnels
Great tunnels. Can't believe how quickly they got delivered. Will definitely be buying from you guys again!
27 April 2023
Reply from Arka
Thanks Adam!
Amazing!
Great company, literally express delivery - I'm convinced they bend time and space - and very nice jewellery ❤️
25 April 2023
Reply from Arka
Thanks Joanna!
STILL haven't received the order
STILL haven't received the order and have been told that I will not get a refund until the items are returned. Australia Post have no tracking, which indicates the parcel has not reached the country.
27 April 2023
Unprompted review
Reply from Arka
HI Sharyn, you didn't choose tracked shipping for the two wooden plugs which is why there is no tracking. I agree this delivery has taken a lot longer than it should have done. Orders which are undelivered for some reason are usually returned to us and the we can make the refund. Otherwise we need to wait enough time has elapsed to declare the order 'lost' and then we make a refund. Sorry about this, but non tracked orders Australia are sometimes delayed and this is not something we have any influence over.
I couldn't be happier with my purchase…
I couldn't be happier with my purchase from this jewelry store - the quality of the jewelry and the smooth delivery were both top-notch.
3 April 2023
Unprompted review
Reply from Arka
Thanks for the review Demi!
What could we have done better to get 5 stars?
I have shopped with Arka for many times…
I have shopped with Arka for many many years and bought lots of jewelry and in that time I have had 1 Pair tinge. I sent them an email about it and they got back to asked me to send them back and with in a week I had a new pair through my door.
I'm so happy to recommend these guys to anyone.
Danny Somerset
29 March 2023
Reply from Arka
Thanks Danny! We only want happy customers!
Easy website to use excellent…
Easy website to use excellent communication and delivery service
28 March 2023
Reply from Arka
Thanks Wayne!
Products are always fantastic quality
Products are always fantastic quality. Really good service and my orders are always received really quickly.
28 March 2023
Reply from Arka
Thanks Nicola!
My first time buying from this brand…
My first time buying from this brand and I must say I am impressed! With the fast delivery, customer service and their products. Definatley buy again
27 March 2023
Reply from Arka
Thanks very much for the great review Shanice!
Postage fast arrived 2days after…
Postage fast arrived 2days after ordering.
The nose stud that I ordered I assumed would fit but the width of the bar was too big for my current piercing.
Have always ordered from arka love the shop just disappointed that I assumed it would fit.
26 March 2023
Reply from Arka
Hi Ruth,
Thanks for the review. Sorry to hear you couldn't fit the nose stud. The one you bought was stated as being 1mm. Most people have their nose pierced at 18G (1mm) but if you only usually wear thinner silver studs at 0.8mm then the hole will close up a bit and make it hard to get 1mm studs in. I can only think that's what's happened.
Drop us an email and I think we could sort you something to replace it. :-)
Reply from Arka
Thanks for the great review!
A great company that cares about its…
A great company that cares about its customers. All enquiries dealt with quickly and always good advice.
Fast delivery and top quality products.
7 March 2023
Reply from Arka
Thanks very much Andrew!
Love Arka's stylish and quality…
Love Arka's stylish and quality products. Great selection and very quick to post.
6 March 2023
Reply from Arka
Thanks for the lovely review Annie!!
Amazing jewellery
Items are beautiful I haven’t taken the bracelet off since it arrived and the ear weights are so pretty.
Really fast delivery and really happy with my purchases
7 March 2023
Reply from Arka
Very pleased to hear you like the jewellery! Thanks for the review!
Lovely item packaged beautifully
Lovely item packaged beautifully, speedy delivery and good communication
8 March 2023
Reply from Arka
Thanks very much Jane!
Brilliant quality
Brilliant quality
Super fast delivery
I would highly recommend this company
3 March 2023
Reply from Arka
Thanks Jamie!!
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