architectwatches.co.uk Reviews 

392
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning watch designs, exceptional craftsmanship, and remarkably fast delivery service that exceeds expectations. People also love the personalized engraving options, which add a meaningful touch and make wonderful gifts for special celebrations. Shoppers consistently find the online ordering process completely smooth, hassle-free, and supported by very responsive customer service representatives. Though some customers noted that only time will tell regarding the long-term durability and wear resistance of the items. Buyers additionally highlighted the gorgeous presentation boxes and secure packaging that arrive alongside their newly purchased timepieces.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing watches as beautiful, minimalist, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful designs and sturdy build... See more

Delivery service

Consumers find delivery service to be an exceptionally positive experience, consistently praising the... See more

Service

Reviewers mention positive feedback about service, highlighting quick delivery and prompt responses.... See more

Order

People report positive experiences with order, highlighting a quick, easy, and hassle-free process. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more

Rated 5 out of 5 stars

Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more

Rated 5 out of 5 stars

Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more

Rated 5 out of 5 stars

Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

392 reviews

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4.8

All reviews

(392)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect wedding gift

This has made the perfect wedding present for my fiancé. The watch is elegant and smart looking. The engraving of my handwriting on the back has been done perfectly and has made the gift so meaningful to us. Very happy!

1 April 2024
Rated 1 out of 5 stars

still not arrived !

29 March 2024
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Andy, happy to look into this for you. I see you placed the order on 29th March (Bank Holiday). With the Monday also being a Bank holiday (1st April), you can likely appreciate Royal Mail do not operate these days. The watch was dispatched on 2nd April, the very next day Royal Mail collects from us. The order was placed with RM48 Tracked, and looking at the tracking details, it was delivered within the correct timeframe. I hope you love the watch and our apologies for the Easter delay. It would be nice if you kindly reflected on your 1-star review.

Rated 5 out of 5 stars

Important gift

The watch I chose was special as it was for an important birthday. The engraving was amazing, I had it done in my own handwriting and it was matched perfectly. It was well presented in a lovely box. It arrived promptly and safely. Ordering was easy, as was sending over the copy of my requested engraving. I would recommend this Company to anyone looking for that special gift for an important occasion.

7 February 2024
Rated 5 out of 5 stars

Outstanding

The watch is really expensive looking, it arrived very quickly and the hand written message engraved on the back was so extra special. Thank you 😊

1 February 2024
Rated 5 out of 5 stars

Received a watch as a gift but it runs…

Received a watch as a gift but it runs slow and the watch face does not align with the second hand.

Update:1
Offered a replacement watch including engraving, happy with response time from their CS, will update review upon receipt of replacement watch.

Update 2
Received replacement watch promptly, no issues so I am happy with the outcome and would recommend to friends and Family.

Order number was #2953

25 January 2024
Unprompted review
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Tadhg, I'm glad we managed to send the replacement in a timely manner and we are sure you are happy with the replacement watch. Our defect rate on watches is extremely low and we will continue to honour our 2-year international warranty. Kind regards, Kasia

Rated 5 out of 5 stars

Present 🎁

It was a present for my son and he likes it ver much. No issues at all with the delivery and the watch was nicely packed. 👌

28 November 2023
Rated 5 out of 5 stars

Wonderful overall experience

Wonderful customer service! Got a fast response to my enquiry regarding my planned engraving.
The watch looks beautiful and masculine, feels and looks high quality. The engraving is on point. Sharp and stands out. My special wishes concerning special symbols were fullfilled.
Shipment was super fast, watch came in a beautiful gift box. My husband hasn't received it yet as his birthday is yet to come but I know he will love this watch and I can't wait to give it to him.
10/10 recommend if you look for a special gift for your loved one!

10 November 2023
Rated 3 out of 5 stars

Nice watch and engraving but packaging box quality was not good

The watch is nice and the engraving is very clear. So thank you for that. But the packaging box was not of good quality. A portion of the box is ripping off and most important it was different from what was shown on the product picture on the website. It would be good that what a customer receives should be the same as what shows on the website.

22 September 2023
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Mona, thanks for the feedback, it's always welcomed. I'm glad you like the watch and engraving. I believe the part you were referring to that was ripping off is the white protective cover (to protect the box from damage in transit). If this is not the case, please let us know & I will get a new watch box sent out at no cost. Occasionally we do use different boxes due to supply & will be updating the website photos shortly. Kind regards, Kasia

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