architectwatches.co.uk Reviews 378

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, often highlighting the personalized engraving as a special touch. Many appreciate the swift and efficient delivery service, noting that items arrive quickly and are well-packaged. The overall ordering process is frequently described as easy and hassle-free. However, some customers experienced issues with watches not running upon arrival or having dead batteries. A few people also mentioned unexpected customs fees for international orders, which were not clearly indicated during the purchase process, leading to higher than anticipated costs.

What people talk about most

Product

People report positive experiences with the product. Customers are consistently impressed with the quality,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the incredibly... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent service,... See more

Order

Reviewers highlight positive aspects of their order experiences. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more

Rated 5 out of 5 stars

Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more

Rated 5 out of 5 stars

Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more

Rated 5 out of 5 stars

Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

378 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Beautiful watches, great customer care

After months of looking for a watch I liked, I came across Architect Watches and my mind was made up in a flash. Because of a slight fault with the watch, upon my emailing about the issue, customer services promptly and pleasantly replied, offering a replacement without quibble, and it was sent out the next working day.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Cannot fault this company. Highly Recommend

Cannot fault this company.
Ordered my partner’s watch with engraving on and it was dispatched and delivered within 24 hours. The quality of the watch for the price is outstanding!
My partner then wanted a silver watch strap to match so that he can rotate straps however I ordered the incorrect size.
I used the messenger service on the website and received instant correspondence and my issue was resolved.
I would definitely use this company again, especially as my brother’s 21st is coming up.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, even after a mess up with Royal Mail they endeavoured to ensure the watch arrived on time 🙌 beautiful watch and brilliant engraving

2 March 2026
Rated 5 out of 5 stars

Arrived super fast

Arrived super fast, think it was dispatched within an hr of ordering and received it the next day which is amazing. It was even engraved and arrived neatly gift boxed. It’s a very beautiful watch for my daughter and she loves it. Thank you

25 February 2026
Rated 5 out of 5 stars

The Birthday Watch

I just liked the watch my son suggested as a gift for his March birthday AND that it came from London. I had the back of the watch inscribed,,,at no extra fee !
The watch is well made with a nice, clean look to it!
I don't often ask my son what he wants , but I'm sure glad I did this time! Thank you for a job well done!

24 February 2026
Rated 5 out of 5 stars

Lovely watches

I'm very satisfied with my order. Delivery is quick and the product is top tier. Both my friend and partner loved their gifts.

23 February 2026
Rated 5 out of 5 stars

This is just perfect

This is just perfect. Ordered as a 21st birthday gift for my grandson. Was able to have a message engraved for him.
The watch was dispatched the next day and arrives 2 days later.
It's beautiful to look at. Perfect

22 February 2026
Rated 4 out of 5 stars

Engraved watch

Very responsive customer service, easy to arrange the engraving of my handwriting - which looked great and the watch itself is also really lovely.

21 February 2026
Rated 5 out of 5 stars

Beautiful watches, excellent service

Some brands just really put in the effort, and architect is very much one of those. To start with the watch - I wanted something clean and minimalist and the Zephyr absolutely fits the bill. The build quality is first-rate and the engraving is done to a very high standard. It feels comfortable, well-made and elegant on your wrist. The quality of the watches is backed by a really excellent shopping experience, great customer service, rapid delivery and a reasonable price point. All-in-all, I would 100% recommend.

8 February 2026

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