Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Classic bait and switch
Avoid, I decided to create an account because the ads claimed it was free to try, great videos, etc, etc. After I decided to try and create my account, had to fill a very long questionnaire only to be met with a paywall asking for $110 USD, no free trial, one video credit to test or something, they simply provide a demo video similar to the one in their ads, felt scammed and left the website
The platform works great
The platform works great! I was able to pick avatars and put the scripts in and get it processed. The customer service is excellent they respond fast to emails.
Love this platform as it lets us create…
Love this platform as it lets us create several winning videos for our creative testing process. Hands down best one I've used
Helped me solve my questions within 24…
Helped me solve my questions within 24 hours in a way that is very fair. Always helpful and respectful.
The support is great
The support is great, quick to reply and offer support on the platform and features. High quality ads that are great. Our metrics across the board have soared up.
Not as good as they pitch it to be
They pitch it and have creators review it in a certain light, but the voices and ai creators do not move and/or sound natural. They do not offer you a trial and force you to pay $110 before you try anything. They know its not great which is why theres a pay wall. NO opportunity for a refund
Overpriced creative ai tool not worth the hype
This is a classic video ai creative tool that is overpriced and locks features behind more and more expensive paywalls. It is OK for a basic video ai creation, but you will 90% need to use other tools to actually get a final output. I wouldn't recommend this at it's base value. Worth testing, and can imagine some specific use cases.
Avoid
Pricing was only available upon creating an account, which appears to be excessive on its own, let alone considering the heavy usage limitations. As others have pointed out, the product is not ready and it all feels much like a scam than a good product. Also, not worth trusting all the LinkedIn hype... loads of AI bots in the threads.
totoal joke
very bad platform, they promot to get your 1st video free them when you create an account they ask you for money, how can i test this without paying, you cant lol. totoal joke
Great experience
Great experience, fast and high quality video production.
Good Product, Great Customer Support
While the product can improve (this is general feedback for all AI companies solving video gen at this point), there is a solid offering and use case for brands. Customer support is fast (with the help of bots) and more importantly, empathetic (helped me manage a deadline). As soon as the bot can't resolve, a human customer rep swoops in to help.
the platform just is not there at all…
the platform just is not there at all and they don't offer free trial because of this
They took my money and ghosted me
They took my money and ghosted me. I paid for two video editing services for $88 each, and they took my money and ghosted me. Plus, their AI videos are junk except for one "actor" Helen. What a waste of money, no communication - they just ignore me on chat and via email. I filed two chargebacks to try to get my money back.
WAY cheaper than UGC
I’ve been using Arcads for my skincare brand ads for months now, it’s so cost effective and ends up being WAY cheaper than paying for a UGC creator. The quality of the AI actors is insane. The fact I have control over it makes it so much better too, the staff are so helpful, and I like what they’re gonna implement to it in the future! If you have an ecom brand, please dont miss out on this opportunity.
Total joke run away from arcads its total crap
Total joke, it can't even say "Ai" - here is a video (wont let me post the video of how bad it is) - now the best part is I had to pay over $10 for the privilege of re-writing my script to say "A i" instead of "Ai" which is the only way to get their bot to say that word correct. I get it, i've dealt with this on other tools, the issue is they are way over priced and every edit is $10+ again, and its an endless attempt to upsell you through the paywall to higher tier. You have to pay $100 to actually sample it, no trial, no test, because they know you will run. IT keeps trying to get you to upgrade higher to pro to unlock the real stuff. And it charges money for its own mistakes like not saying the word "Ai" properly. RUN AWAY THIS IS A JOKE!
Fantastic Customer Service
looking forward to subscribe again
Great service, great customer service too
Greatest AI product we've used so far!
Greatest AI product we've used so far!
Support is responsive and genuine.
I recently had the opportunity to use Arcads.ai, and I must say, it has transformed the way I create my Facebook ads. The ease of use is remarkable; even for someone with limited video editing experience, the platform offers a user-friendly interface that allows for seamless creation of stunning AI video ads.
The customization options are extensive, enabling me to tweak elements to match my ad’s aesthetic without sacrificing quality.
Furthermore, This tool has significantly improved my ad performance and ROI.
Overall, this great product from Arcads not only saves time but also enhances creativity and effectiveness in advertising. I highly recommend it to anyone looking to elevate their marketing strategy and engage their audience through AI video content.
Good Job guys!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








