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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were unhappy with their experience overall. Many customers found the pricing excessively high, offering poor value compared to alternatives, with credits depleting quickly and limited purchase options. People frequently reported poor product quality, including blurry or low-quality videos, unnatural outputs, and features not performing as advertised, often leading to unusable results. Some also experienced very slow video generation times. However, some customers also noted positive aspects, particularly regarding customer service, which they described as outstanding, responsive, and genuinely helpful. A few other people felt the product showed promise, was easy to use, and could deliver high-quality, realistic videos with good lip-sync for specific use cases.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, with some reviewers reporting positive interactions... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the support as... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising its ability to generate smooth AI... See more

Price

Reviewers express strong dissatisfaction with the pricing, often describing it as very expensive compared to... See more

Quality

Clients share negative opinions on quality, with many reviewers expressing disappointment with the low... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Videos produced look NOTHING like their ads - glitchy/not lip synced & clearly AI. Could never put this content out, it's freaky! Reached out to support twice for guidance...no reply either time.... See more

Rated 2 out of 5 stars

not worth it. not even a support mail anywhere. classic french business behaviours. should be prohibited to allow french companies to start a business!

Rated 4 out of 5 stars

I had a very positive experience with Arcads.ai. The team has been extremely professional, responsive, and genuinely helpful throughout my use of the platform. Support is always available,... See more

Rated 4 out of 5 stars

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonethele... See more


2.7

Poor

TrustScore 2.5 out of 5

160 reviews

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No history of asking for reviews

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2.7

All reviews

(160)

126 reviews in the last 12 months

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Rated 5 out of 5 stars

They help us to make our best ad

Feedback after 6 months of use:
The service is waaay better than HeyGen.
We can generate UGC with up to 1,500 characters unlike other platforms lets us create full UGC videos extremely fast, which has saved us a huge amount of time in our creative strategy.
It also allowed us to produce a large volume of UGC at a much lower cost, including one video that became our biggest winning ad since our launch. being able to add emotions to the actors is outstanding and feels incredibly realistic.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Great tool for marketers

This is a great product. The talking actor videos sound much more natural than Creatify / are generally more convincing. The interface is super easy to use, and if for some reason the model gives you something weird, they will refund your credits which is huge. Definitely recommend to any media buyers!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Very bad ! It’s essentially just a front-end…

It’s essentially just a front-end wrapper for existing AI video tools like Wan or Sora.

The price is nearly 20x higher, and there’s no trial — likely because once you pay, you immediately realise what’s happening and won’t want to stay.

This service provides nothing unique. You can do the same thing, faster and far cheaper, directly through the tools they rely on.

Worse, because their interface acts as a middle layer, video generation takes around five times longer.

Avoid it. If you feel misled, request a refund from your bank and report the transaction to Stripe to support your claim.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Massive Rip-Off — Don’t Waste Your Money

As a creative agency that uses AI tools every day, this has to be one of the biggest rip-offs I’ve come across. The pricing is ridiculous for how few credits you get, and you’ll burn through nearly half of them just trying to test or set things up. There’s no option to buy more credits either, which makes it impossible to properly trial or experiment.

I wasted most of my balance just testing one person and setup, and even then, the result sounded terrible — overly Americanised despite selecting Australian options. The product upload feature was just as bad, completely changing how my product looked.

Overall, the pricing model is poorly designed, the quality isn’t there, and it feels like a cash grab. There are far better and more transparent AI tools out there.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

ARCADS Scammers

Please do not use them. Scammers have been taking money from me without my knowledge or consent, even though I'm not a subscriber. I paid for 1 month.

30 October 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Very disappointing. Costs £100 just to try and most of the features marketed don't work as well as suggested

25 September 2025
Unprompted review
Rated 5 out of 5 stars

ARCADS was well ahead of it's time

ARCADS was well ahead of it's time - I started using it as an early adopter and I was impressed with its ability to sustain long form audio over a period longer than 8 seconds. Is it perfect - no, but they seem to keep making improvements.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Tool with Outstanding Support

I’ve had a great experience with Arcads.ai – not only is the product easy to use and delivers great results, but the customer support is outstanding.
They responded quickly, were very friendly, and even reactivated unused credits for me without any hassle.

The only small downside I’ve noticed is that the audio quality can occasionally have some issues.

Highly recommend their service to anyone looking for a reliable and supportive team behind a great tool!

8 August 2025
Unprompted review
Rated 4 out of 5 stars

Great tool and support but be careful!

We used Arcads for a project at the university. The app is impressive, and we used the "scenes" feature a lot. We think Arcads has huge potential. Furthermore, the support is very attentive. Nonetheless, be careful with the usage of your credits. We made a lot of errors which cost €10 (1 credit) each. So read carefully how to use each option and watch tutorials before you begin creating something.

22 July 2024
Unprompted review
Rated 1 out of 5 stars

Buggy and slow

Buggy, slow, doesn't look real for most of the actors when they speak.. Also I lost all my videos suddenly for no reason (I spent credits for it). Certainly not worth 100$

1 July 2025
Unprompted review
Rated 5 out of 5 stars

I've used every AI UGC platform and…

I've used every AI UGC platform and Arcads has been the best, by far. They make the most realistic videos; the mouths sync up the best, the audio is the most realistic, and they back it up with great support.

25 June 2025
Unprompted review

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