A-One Insurance Group Reviews 

After making a terrible mistake thinking it was A ONE INSURANCE fault
I was wrong these people pulled out all the stops to help and direct me to the correct insurers.
my sincere apologies

Janine Davis was superb! I had to make a claim that was not dealt with properly by the management company that manages my building (Safepm). When I contacted the insurance company myself, Janine Davis was extremely helpful, she was polite, courteous, and very professional. Overall she turned a very frustrating experience into a positive one. Many Thanks Janine!

Brilliant service as always. Will always do the best for you.

Been dealing with Laura from a A-One, who as been absolutely first class, cannot fault her professional manner, she will always be my first port of call if I need any additional policies.
A-One highly recommended

Dealt with this company for many years and always found them very helpful and friendly - Alison Key is exceptional and very professional

Ref Directors Liability Ins I have every confidence in dealing with your Debbie Joy who has shown she clearly understands our Business and happily works within our high standards. It’s A pleasure to do business with her within the A1.Group . Phil Purchase

It's always a pleasure doing business with you very friendly customer feedbacks very everything clearly explained to you been with this company for almost 17 years very compatible prices

Excellent service sorted out all my insurance needs found flaws in my previous policy from a previous broker which I was not aware was very clear in explaining everything to me now transferred a second policy to this company Laura was extremely helpful would highly recommend she really knows her stuff how brokers should be

Was a bit concerned that my Insurance claim would become very complex, as I had never claimed through the Estate Management before but it proved to be a pleasant surprise. From the first communication with Daniel (Narey-McIver) and his colleagues, all communications were prompt, clear and accurate. In fact there were many status and follow up emails that were unexpected but very welcome. A very good experience all around. Thank you Daniel and A-One.

A-OIG were very helpful dealing with quite a complex claim. Updated me regularly and advised when the claim was agreed and subsequently paid. Very professional staff

Anthony was incredible dealing with my claim from the get go. He went over and above the call of duty and was my oracle every step of the way. A true Gem. Thank you Anthony and A-One for your diligence and priceless work!

We have swapped all our business insurances over to A1 as our previous broker just wasn't doing anything to support us. A1 have put in every effort to explain the complex world of insurance to us so we understand what we are buying, have tried to save us money where possible, pointed out a number of areas where we weren't covered but should have been AND have handled two claims in a proactive, expedient and friendly manner. We can't recommend them enough!

Julie is always very responsive and provides great customer service. I have always been impressed with the competitive prices that are provided while still ensuring great cover.

I had cause to make a claim and Harry from A-One was excellent, responding quickly and providing clear guidance on making the claim. Claim finalised in just 3 days.

We have found Desiree and her colleagues to be very helpful and professional.

Our broker, Sally, went out of her way to help with an error - including a soul-crushingly long hold to a former insurance company. She got to the bottom of the problem and sorted it out. In a world where increasingly customer service is an oxy-moron, she is a shining beacon of hope.

I can't praise them too highly. They have steered me through a number of years insurance on a number of properties in a professional and friendly manner.

During the month of March 2021 my car was declared a total write off and it was necessary for me to make a claim. This involved a link up with Zurich in Portugal and in the UK. The gentleman appointed to handle my claim was Mr. Harry Smart. I had never been in this position before so I found the prospect of getting the claim underway quite daunting. Mr. Smart took me through the process one step at a time and was very clear on how I should proceed. The communication with Mr.Smart was regular and reassuring. I am so impressed with the respect and professionalism shown to me during the process and I have no hesitation in recommending A-One Insurance and Mr. Harry smart in particular.

Patrick O'Doherty
Westbourne
Bournemouth.

Very Friendly and supportive, competitive and understanding of the demands and needs of small business (and of the emotional ups and downs -especially now!)
Our second year of insuring with this broker, and they thoroughly and patiently rechecked specifics - rather than a simple re-insure - and saved us a little more money.

This 12 months has been very difficult, financially, for a small family run business such as ours. A huge thank you goes to Anthony Bristow who helped us immensely with our business interruption claim (due to COVID-19). His assistance, time and patience was very reassuring during this process and with Anthony's involvement he was able to increase our settlement.