A-One Insurance Group Reviews 

115
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and knowledgeable when guiding them through various insurance policies. People deeply appreciate the clear communication, transparency, and regular updates provided by the team throughout the entire insurance process. Some people also felt that the claims process was handled quickly, efficiently, and with minimal stress during difficult situations. Consumers often highlight the prompt response times, friendly attitude, and smooth communication when resolving everyday inquiries and unexpected damage. Reviewers consistently note that dealing with insurance matters becomes completely straightforward and stress-free thanks to this dedicated team.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting a fantastic team of professionals who consistently... See more

Claim

Customers had positive experiences with claim handling, consistently reporting helpful and efficient support... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Service

Users describe positive interactions with service, highlighting a consistently professional, fast, and... See more

Response time

People report positive experiences with response time, highlighting swift and efficient handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very difficult claim to process, yet Jules Mcgowan guided us clearly through the requirements, with consistent patience, helping us establish exactly what was needed in order to proceed. She... See more

Company replied

Rated 5 out of 5 stars

A-One have been very useful in finding us motor cover for our slightly unusual situation. But the proof of the pudding with insurance is what happens when you need to claim. When we did need to claim... See more

Rated 5 out of 5 stars

Responsiveness. Can't fault the help received from Andy regarding the necessary change to be made to the policy. There were many conversations and email exchanges regarding the situation created wh... See more

Company replied

Rated 5 out of 5 stars

We have been using A- one insurance for a few years now, they have always been great to deal with, being able to pick up the phone and easily speak to someone is a big bonus. They are always very hel... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Commercial Insurance Company
  5. Liability Insurance Company
  6. Personal Insurance Company

Information provided by various external sources

A-One is a top 50 UK insurance brokerage and absolutely dedicated to making sure our clients get precisely the protection they need. We offer a full service range of personal and commercial risk management from six UK regional offices and our headquarters in Ringwood, Hampshire with specialist divisions run by experts in their fields to provide the high quality personal service that has been our touchstone since 1993. Our success has been founded on our commitment to high quality personal service, fastidious attention to detail and our unshakeable belief that we can deliver exactly what you need.


Contact info

4.8

Excellent

TrustScore 5 out of 5

115 reviews

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No recent history of asking for reviews

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4.8

All reviews

(115)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robert Holmes has gone above and beyond…

Robert Holmes has gone above and beyond to keep up as happy loyal customers. He put in lots of work to help find the best quote for renewing our insurance.
Thank you Rob and great work.

27 March 2024
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you very much for your review! We'll be sure to pass your feedback on to Rob & the Property team.

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly helpful and confirms why it's always better to use an insurance broker than go direct, highly recommend.

26 September 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the review Matthew!

Rated 5 out of 5 stars

David Staddon is a gift

David Staddon is a gift. David dealt with our insurance in a way that relived me of the anxiety and effort.
He was very efficient, courteous and assuring.

5 June 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for such a lovely review! We constantly strive to make everything as easy as possible for our clients.It's a pleasure to be able to help.

Rated 5 out of 5 stars

Laura Karian is the guru of Insurance

Laura Karian is the guru of Insurance. She is truly the most valuable person in the insurance industry when it comes to speaking to someone with a wealth of knowledge, that can act on your needs professionally and timely manner.

She also has a beautiful radio voice and is a pleasure to listen to!

8 May 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the lovely review, Sam. We will pass your feedback onto Laura.

Rated 5 out of 5 stars

I renewed my Business insurance with…

I renewed my Business insurance with Pristine Insurance this week, Laura helped me with the quote and process, not only was the quote competitive it was seamless, thankfully with Laura's help.

I would certainly recommend them.

3 April 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the great review, James. We will be sure to pass your feedback to Laura.

Rated 1 out of 5 stars

Awful customer service

Awful customer service. Takes weeks to hear they respond to email. ~Horrible experience dealing with their unfriendly and unprofessional brokers

1 March 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Hello,

Thank you for reaching out to us. We are very sorry to hear about your negative experience. We would of course like to identify your policy and discuss this further.

Therefore, we would be grateful if you could get in touch at your earliest convenience via the details below:

Email: complaints@aoig.co.uk
Telephone: 01425 480700

Thank you,
A-One Insurance Group.

Rated 5 out of 5 stars

Laura Karian is not only here to sell a…

Laura Karian is not only here to sell a policy to you but pay a huge attention to detail and understand your requirement. She has always run extra miles to help me beyond her normal hours. She is absolutely is the best person I will deal with and will never move my business elsewhere unless she says.

21 March 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for leaving such a lovely review and we're delighted that you are so pleased with our service. We will make sure Laura sees your feedback 😊

Rated 1 out of 5 stars

Useless woke fools

If you want a penny pinching long drawn out experience this company is for you. 3 months and they are arguing over peanuts. Support the customer no why on earth would they want to do that? Stuff them, from now on I’m going with my own insurance and not a communal one. I’m going to pay for the repairs caused by the water leak from the flat upstairs myself otherwise it won’t get done this century

4 January 2023
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Hello,

Thank you for reaching out to us. We are very sorry to hear about the problem you are experiencing. Our claims team manager would like to discuss this further with you. We would therefore be grateful if you could get in touch at your earliest convenience via the details below:

Email: Alisonj@aoig.co.uk
Telephone: 01425 486536

Thank you,
A-One Insurance Group.

Rated 5 out of 5 stars

I have been with this company for…

I have been with this company for several years now and find them to be very helpful and professional.Their understanding of the cover they are providing is extremely valuable, I deal with Laura and find her to very helpful professional and extremely knowledgeable about every aspect of the cover! I would highly recommend this company to everyone excellent service. Five star!

23 December 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the lovely review Garry.

Rated 5 out of 5 stars

Very helpful

Very helpful. Seem to do their best to get the best product for our needs.
Always easy to contact them.
We deal with Tom Wolverson who is always very helpul

13 December 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the review Andy!

Rated 5 out of 5 stars

5 Start service from Laura Karian

5 Start service from Laura Karian, can't express how happy I was with her service from start to finish.
Highly recommended.

5 October 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the lovely review!

Rated 5 out of 5 stars

After having problems with previous…

After having problems with previous insurers I was so pleased when we were introduced to Laura Karian at A. 1
Insurance She is always so helpful and
Professional and always with a cheery. Disposition I would recommend her 100%

11 October 2022
Unprompted review
Rated 5 out of 5 stars

A-One provide insurance to business

A-One provide insurance to our business. Their professional service ensured that we received the correct insurances to protect our business and directors together with allowing us the insurance to grow in a new direction. We regularly refer to A-One and receive excellent feedback. Thank you.

16 September 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for such a lovely review. We'd also like to thank you for your recommendations too!

Rated 5 out of 5 stars

Laura Karian is AMAZING!!

I had been recommended to contact Laura as had been told by another Dry Cleaning company that she was the best he’d ever come across, he wasn’t wrong !!
Laura made a stressful time as easy as she possibly could, she was in constant contact with me and did everything in her power to help us. Thank you so much Laura, you are absolutely brilliant!!!

1 September 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Jo, thank you for such a lovely review. Laura is a real credit to our team, we will pass your feedback on to her too!

Rated 5 out of 5 stars

Buildings and Public Liability Insurance

I have used the company for several years to arrange insurance for a freehold management company. My contact is Debbie Joy, who has been unfailingly professional and personable. The premiums have always been competitive and the cover market-leading. I would not hesitate to recommend and will consider A-One for my future personal insurance needs.

11 August 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for the lovely review, Adam. We will pass this onto Debbie too! 😊

Rated 5 out of 5 stars

Geat service

Geat service, Fast turn around and most of all polite and welcoming. Laura understood our businees needs, giving us peace of mind that the right policy was in place.

13 July 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you very much for the review. Your feedback will be passed on to Laura! :)

Rated 5 out of 5 stars

Georgia Colloff amazing team member

After being given a query by manager with little to no information I phoned and got through to Georgia Colloff thinking she wouldn't be able to help due to how Vague my query was. Georgia went above and beyond to help not only find the information for me but to ensure any communications going forward would be smooth and gave me all the information i needed in a quick 10 min phone call. It seemed no trouble to Georgia and it made my day as i often spend my days trying to fix queries and people are not willing to help if i dont have the info they need!

Thank you to Georgia for making my day that little bit easier and brighter!

8 July 2022
Unprompted review
A-One Insurance Group logo

Reply from A-One Insurance Group

Thank you for leaving such a lovely review. We have passed your feedback on to Georgia. :)

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