Angel Recovery Reviews 

66
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My VW Golf broke down near Lewisham on Weds night, 16/09/26. Got rescued by Angel - I think his name was Connor. Firstly it was quick. Then he was polite, knowledgeable, friendly, efficient. He ful... See more

Rated 5 out of 5 stars

Broke down in London with my children and Conor was a star. Very polite and very helpful. We couldn’t all fit in his recovery truck, but he arranged for a taxi for myself and my family to have arr... See more

Rated 5 out of 5 stars

My Mercedes 260E broke down coming off the A13/A406 roundabout yesterday at 3pm, sudden loss of power. The AA arranged for Angel Recovery to be there within 60/75 mins. A breakdown truck arrived w... See more

Rated 1 out of 5 stars

A similar experience of bad driving to 'hammershud' below. A company recovery truck driver dangerously tailgated x2 cars (at over 80mph), then made highly offensive gestures to them as he overtook. Fi... See more

Company details

  1. Towing Service

Written by the company

Operating from the heart of London, Angel Recovery has been established since 2009 and we have strived to establish ourselves as a reliable and reputable service provider. In 2011 we achieved our ISO 9001: 2008 quality management certification and PAS 43 accreditation. All our members of staff are well experienced within the motor trade industry and have been trained to deal with the most difficult of circumstances that can arise on the road. Breaking down or being involved in a Road Traffic Accident doesn’t usually occur with a warning of any kind. So when you do, we understand how stressful it may be. That is why our priority is to keep your vehicle moving whether through roadside assistance or recovering your vehicle to your selected destination within the UK. We are an automotive solutions provider and can arrange for all your motoring needs. Our partners include The AA, RAC, LVE, Allianz, Call Assist, ARL, Auto Home, The Mansfield Group, Nationwide, Autohome Assistance, Britannia Rescue, National Breakdown. We also work with many more recovery services and providers


Contact info

3.7

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(66)

14 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from Haaris

Fantastic service from Haaris. He recovered my car when I was stuck on a dual carriageway. He was very polite and reassuring as I had two children with me. Thank you again.

16 November 2022
Unprompted review
Rated 1 out of 5 stars

Very bad customer experience

Very bad customer experience. Have to wait some one to call me 10 min after the appointment which they did set to let me know there mechanic running 40 min late. And after that I got miss call and been told the mechanic did wait for 10 min he left now we can't help you. Seriously???

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Frank-ly sublime! Angel Recovery remain the best

Frank was excellent and did more than could have been reasonably expected of him, all to ensure that my best interests were kept as priority and made me feel like a valued customer. His professionalism and high IQ on all things car related was really insightful and definitely taught me a few things. Great hard working individual which Angel Recovery seem to have in all their employees. From my previous experience with Ozzy, to Mona on the phone and then Frank today, Angel Recovery continue to show their class and great service head and shoulders above the rest. Saif Khan, 29/10/22, KU19 UGE

29 October 2022
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. My insurance company informed ANGEL that the clutch on my van has failed. They requested angel send out a recovery truck, instead they sent road side assistance. Sitting here 3 hours later still waiting for recovery. AVOID AVOID AVOID. Couldn't organise a P*** up in the brewery

24 October 2022
Unprompted review
Rated 5 out of 5 stars

Very good expertise & professionalism

Very good expertise and prompt services. Their behaviour and way of handling my vehicle was amazing ! It’s like real angel down on earth when you need. Keep it up. I would definitely recommend your services to others.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from Angel Recovery. Technician Gilman went out of his way to get my vehicle sorted and on and on the road.

Angel recovered my vehicle into the workshop at 8am, replaced my brake pads and discs, fitted 2 brand new tyres, all in one day. I pick my vehicle up at 3:30pm.

Great price and very convenient service. Highly recommended.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Today i had a breakdown and AA sent Angel Recovery Service

Today i had a breakdown so I contacted my breakdown service provider AA. They were unable to attend so they sent a affiliate company called Angel Recovery.

I have used many recovery companies in the past and i thought to myself this will be another cowboy company I was proven wrong.

I was unsure at the start and AA estimated a 2 and a half hour wait amazingly these guys turned up in just over an hour, the driver was polite and respectful well mannered he dropped me to my destination and even offered to buy me a drink from the shop as it was a hot day, the recovery truck was clean and customer friendly I would like to firstly thank Frank who recovered me and Also Angel recovery service.

Appreciated guy thanks a million.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

Have to say outstanding performance…

Have to say outstanding performance always goes above and beyond when assisting, always there at the end of the phone regardless of the situation in. Don’t know anyone who can provide this service other than themself. Can never trust a car but you can trust angel recovery

26 April 2022
Unprompted review
Rated 5 out of 5 stars

mobile tyre fitting

the vehicle I was in had a puncture on the tyre and I called angel and they came with their mobile fitting service which holds all the necessary equipment and machineries to do the job. It wasn't a nice experience being stuck on the road with terrible weather luckily they came in record time and help me get on my way.
the driver was helpful and understanding and gave a few tips and advice on the state of my tyres. (good job uzzi)

26 April 2022
Unprompted review
Rated 5 out of 5 stars

highly recommend!!

i made the right choice calling Angel to come and recover my car. they truly live up to their name. they reassured me and came to me as quickly as possible when my vehicle broke down. amazing customer service! would highly recommend.

25 April 2022
Unprompted review
Rated 5 out of 5 stars

When I was most distressed

When I was most distressed, this company saved my day. Shout out to the person that I talked to on the phone, his name is Ghilman and the person that came to help, his name is Haaris.

19 April 2022
Unprompted review
Rated 5 out of 5 stars

usMAN the MAN,Excellent customer service

One of the best customer service ever! Not only was it quick and at a reasonable price, but Usman in particular exceeded my expectations!
Two of my tyres went flat on the road and had to be replaced. He was extremely helpful during my car recovery and went above and beyond to help me fix the problem right away. He saved me TIME, MONEY and the stress of having to look for the right place.
Definitely recommend and appreciate Angel for having such good employees!! Usman was the absolute best!!

15 April 2022
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, punctual …. perfect. My experience with angel recovery had time and time again dug me out of situations. First ide like to thank Don who recovered me on Saturday night. Imran who guided the situation and brought forward amicable solutions and options. And Usman who has assisted me a couple of weeks later. They are a representation of customer service and professionalism. Therefore In the future I would call on them again “hopefully not” but again great people to have in your contacts.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience. Polite and punctual.

Cannot fault my experience with Angel Recovery. All of the staff I had spoke to were very polite and knowledgable about their business. The recovery was as punctual as can be with the driver updating me with an eta. Brilliant experience! Well done Angel Recovery!

31 March 2022
Unprompted review
Rated 5 out of 5 stars

Tyre Repair

Where do I begin? A month ago I broke down with my Getir motorcycle I pulled up on a delivery and notice that my rear tyre was completely flat. I call my insurance company who sent out AA patrol to assist me. The mechanic who came to me just put air into my tyre, 2 miles down the road I was flat again. I called Angel Recovery this was around 9-10pm and Haaris came out with a tyre van, he managed to repair my tyre and get me on my way. Big shout out to these guys saved me a lot of money.

26 March 2022
Unprompted review
Rated 5 out of 5 stars

Always a professional and speedy

Always a professional and speedy experience. Been using Angel Recovery for over a decade now. From breakdowns to tyre repair and replacement. Special shout out to Usman

26 March 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look