Angeljackets Reviews 2,232

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 515 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the leather jackets, noting their design and durability. Many people also highlight the efficient delivery service and the exceptional customer service, describing it as responsive and helpful. However, some customers experienced issues with their orders, including incorrect sizing and delays in delivery. A few reviewers also mentioned difficulties with the return process and unexpected customs taxes.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the leather,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising quick delivery times and... See more

Order

Consumers have mixed experiences with the ordering process. Many reviewers praise the ease of ordering, quick... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I’m buying clothes online from a seller I know very little or nothing about I’m always concerned about quality, sizes, colours, etc. when I saw Angel jackets advertisement I was impressed with wh... See more

Rated 5 out of 5 stars

I looked at many jackets, and saw this particular one with a hood, that was removalable. The picture does not do true justice although a great picture. The colour is fabulous, the leather is beautif... See more

Rated 5 out of 5 stars

Don't worry about the low price, the jackets are amazing. The quality and design is high end and I would buy from Angel Jackets without hesitation. It won't arrive next day but the wait is worth... See more

Rated 5 out of 5 stars

Fantastic Experience. Great quality I was able to pick the perfect size using their size guide and it fits beautifully. Well made and stunning to look at, I have gotten lots of compliments.... See more


Company details

  1. Outerwear Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Over 25.000 Satisfied Customers. We believe in Commitment, Innovation, and Quality!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nice Dressy Leather Jacket

When I checked the tracking of this item, it shows it originated in Karachi, PK, I got nervous because I did not know what to expect from a Pakistani made quality. After I received it, the item matched the picture on the website and it fit me just as I was hoping that it would. I am very happy now that I purchased this item from this company.
Good communication, Good product, Nice touch pocket for a cell phone.

13 December 2025
Unprompted review
Rated 4 out of 5 stars

Revised opinion

Having previously given a one-star review (which received a swift response), my jacket has now arrived. It is excellent quality and I am very pleased with it. It is well worth the price asked. My only remaining reservation is that I originally paid extra for the faster delivery. I would advise anyone buying to ignore that and just go for the standard delivery. If the company had been slightly more straightforward from the start and stated that delivery would be 8-10 days, I would never have needed to complain in the first place and would simply have waited. In the event, it was nine days from order to delivery - not bad, really, so why promise a much shorter wait that cannot possibly be kept? Anyway, I am now well pleased.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Good info from seller,arrived on time,i…

Good info from seller,arrived on time,i was well made up when opening box and trying on,ordered the size I normally wear,great fit,great smell to new leather,so many compliments when I wore Sunday,great stuff,will recommend to others.👍👍

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Beauty and Quality

I have gotten a couple jackets from Angel jackets and I absolutely love them. The quality is beautiful. I love leather coats and will definitely order again.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

The perfect fit is the perfect coat

Up until this purchase, I couldn't find a properly fitted coat. Sleeves reach the wrists, length reaches ankles, snug at the core, yet enough for layers. Heavy, durable leather material, built to last. Perfect coat!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

NEVER buy from Angel Jackets.

I ordered a leather jacket from Angel Jackets and, unfortunately, my experience was very disappointing.

The jacket I received was very poor quality. The leather was extremely stiff, heavily creased from being folded for shipping, and had a strong chemical smell. It did not resemble the soft lambskin leather described on the website, nor did it look like the product photos.

The fit was also very unusual, with excessively wide cuffs and an awkward cut at the front. Additionally, the jacket arrived with two noticeable holes in the right sleeve, which was the most concerning issue.

Although Angel Jackets advertises a 30-day returns policy, the return process was not straightforward. I was asked to provide photos and a video of the damage before the issue was reviewed, rather than receiving an immediate refund.

To be fair, they did agree to issue a refund within two days. However, it then took 19 days for the money to actually be returned to my account. During that time, I had to follow up several times as there were no proactive updates. I was given different explanations for the delay, and at one point was told the refund had been processed when it had not yet appeared. Eventually, the refund did come through and I received my £129 back.

Overall, this was a stressful and frustrating experience from start to finish. Based on my personal experience, I would not choose to shop with Angel Jackets again.

8 February 2026
Unprompted review
Angeljackets logo

Reply from Angeljackets

Hi Nick,

Thank you for sharing your detailed feedback with us. We sincerely regret that your recent experience with Angel Jackets did not meet your expectations. We understand that receiving a product that does not match your expectations can be disappointing, and we appreciate you bringing these concerns to our attention.

Please know that we take great care in ensuring that every item undergoes a thorough inspection before being dispatched. While we strive to ensure that all products are in optimal condition, we understand that occasionally issues may arise, and we are committed to addressing them swiftly.

Our customer support team has been in contact with you step by step throughout the process, ensuring that your concerns were addressed promptly. Additionally, our Customer Support Manager, Ms. Cheryl Henry, has been in direct communication with you and will continue to assist until everything is resolved. We can confirm that your refund was processed in accordance with our standard procedures, and we appreciate your patience throughout the process.

Your feedback is important to us, and we will continue to work diligently to improve our services.

Regards,
Team Angel

Rated 5 out of 5 stars

Great jacket

Great jacket. Great workmanship.
Mediumnfits me perfect. I'm 5'.7 ; 139 lbs. Fast delivery.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Leather Coat

Was sceptical about buying a leather coat online, absolutely nothing to worry about this coat is perfect, my partner loves it, the leather is so soft the fit and colour perfect, quality outstanding, the prices unbelievable and affordable, lots of choices online, fast delivery, tracking from start to finish, if your hesitating then don’t, buy it, he’s looking at buying a second one now..

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this jacket

Absolutely love this jacket! Finding women’s jacket in Tall sizes is a challenge so I was so excited when I found this. I love that they cover the ends of my gloves and lower back when I’m riding. The leather is super soft and mobility is good in the jacket. The zippers catch a little bit, but I added graphite and they seem to slide a bit better now. I’m generally a true size M. The Medium fits me a bit loose in the body and sleeves, but doesn’t make me look too bulky. I think if I were to buy again, I would have opted for the Small.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Nice jacket

Nice jacket. My daughter is really happy with the fit and the color. We’re very pleased!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping. The jacket exceeded my expectations. Great fit, finish and quality of leather. Already looking at another jacket lol.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I saw the Angel Jacket add on Google…

I saw the Angel Jacket add on Google and looked through their selection. I was a bit nervous as the reviews for the company were mixed. I received a beautiful leather jacket as a Christmas present for my husband. He loved it. It fit great and the leather is nice and the color is great. I would recommend this product!

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Are all these positive reviews fake???

Are all these positive reviews fake???

Angel Jackets looks and sounds good but there seems to be quite a few other companies selling the exact same stock at the exact same price points in the exact same way!
So did my due diligence before ordering and all the online reviews I could find were all mostly positive so felt encouraged to order!
Seems I've made a BIG mistake...ordered a suede jacket back in December and the order status has never changed or been updated since to show any progress what's so ever with my order. Two months still waiting!
Have contacted Angel Jackets twice in this time, they have responded both times but both times the feedback has basically been lies to lead me on and worryingly it's become very clear that they actually do not have the ability to provide the jacket ordered!

I've had to report to my payment provider.

My advice... AVOID... AVOID... AVOID!!!

21 December 2025
Unprompted review
Angeljackets logo

Reply from Angeljackets

Hello,

We sincerely apologize for the frustration and inconvenience you've experienced with your order. This is certainly not the experience we want for our customers, and we deeply regret the delay.

We strive to fulfill every order within the promised timeframe, but during high-demand periods, orders can sometimes take longer than usual. Please know that we are always working to ensure your order is delivered as quickly as possible.

We take pride in the authenticity of our reviews, and all feedback shared on Trustpilot is from verified customers. We understand how important it is to feel confident in your purchase, and we are grateful for your patience.

To resolve this matter to your satisfaction, we have escalated your case to our Customer Services Supervisor, Cheryl Henry, who will be reaching out to you with an update and a resolution that meets your expectations.

We appreciate your patience and for giving us the opportunity to make things right.

Best Regards,
Team Angel Jackets

Rated 5 out of 5 stars

First time purchasing from Angeljackets…

First time purchasing from Angeljackets and I am satisfied with my purchase.
The coat is well made and fits well.
I was at first hesitant to purchase online but everything worked out well.
I look forward to purchasing from them in the future.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

This is a great jacket

This is a great jacket. The delivery experience was great too quickly delivered with no hassle at all.

The jacket itself is really well-made great finish and I would recommend this jacket to anyone. Top quality really excellent

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Very good and understanding customer service

Wanting to return the jacket, after a bit of confusion with the returns process the customer service was exceptional and left feeling very reassured. I have two more jackets on the way which I hope suit me so I can keep those ones as the jacket I ordered originally was very good quality, just didn't suit me.

30 January 2026
Unprompted review

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