AMI Insurance Reviews 

Literally 2 minutes ago. Had trouble finding car repairer on the AMI website. I called the office and the customer service agent was friendly, professional and worked quickly to organise my vehicle to be towed from Waikato to Auckland, and confirm a repairer with a courtesy vehicle. Very relieved and grateful for the wonderful service. The customer service agent was awesome!! Thank you

I have been a customer with AMI for 25+ years. We have only ever had the one small claim on our contents insurance before this claim. We had jewellery stolen and the way they calculate market value of jewellery is a theft in itself. Terrible customer service and no one is listening to our point of view. Have just moved our policies elsewhere. It would have been so easy for them to have made an adjustment of a few hundred dollars to the settlement amounts to keep us as customers, but they rather lose a yearly income of $2,500. The people working in the claims teams just seem clueless...

Lies , hung up on, 3hr min wait time on hold , transfer too department just to be stuck on hold. Loop hole not covered due to wear an tear? Worse customer experience ever. Don't use ami 5mins to sign up an forgotten or ignored when you need to claim. Profits before people.

We’ve been waiting for a claim for 3 weeks now. The guy sent to check the leak didn’t do anything to check the cause of the leak. So we requested another assessor. No call yet. We have emphasised over the phone that there are further damages because the cause of leak is not being addressed. Calling them, we get same reply that someone will call but nothing is happening. It is very frustrating.

After being a long standing customer for years, I am pleased to say I will be changing to another insurance company after being let down by AMI. AMI canceled my policy, despite taking the money out of my account. I wasnt even aware that I wasn't covered. Recieved an email saying they had done a thorough investigation (which I was not a part of) and said what they had done was sufficient and cannot give me back the previous price I was paying and had to take out a whole new policy. How when I was paying the original and was told by someone that it was a bank error and I wasn't the only customer going through this. Not impressed.

I spoke Marl V and he helped me to reinstate our policy within minutes and also called my husband overseas and waited for a while so that authorization could be provided over the phone by my hubby. The whole idea for the customer service is to serve the customers without interruption and any delays. Marl was simple amazing, and I wish people like him should be made a Team leader.

I have been with AMI insurance for few years now when I checked with them why the premium is higher, they said they can't do much about it and when I mentioned about other providers offering lower price, they literally told me to get the car insured somewhere else. The only word that they were using throughout the conversation was unfortunately the inflation had put the prices up."

1 star on hold now 57 minutes and all I’m trying to do is add a motorcycle to my already existing plan which they couldn’t find for the first 20 minutes of the call this an absolute joke I want to hang up and ring AA but I’m already this deep on hold…. Fml

They just know to say unfortunately , most of thier staff are not knowledgeable and never insure my car to this company .

i ask for a Quote for my boat insurance they came up with $4000!
I paid $1200 per year for my boat insurance. after giving them all details.

Nearly 12 months waiting for a urgent toe fucten useless

We have lodged Cyclone Gabielle claim since 15 Feb 2023 and now 5.5 months already still no waiting, really disappointed.

Disgusting.... unbelievable...what kind of company is that.

Keep making excuses...no one follow up, keep playing games.

Wasting my time and money...you cannot get any worse than them

I doubt an insurance company could give worse customer service if they tried. AMI are an absolute disgrace. I made a vehicle damage claim 7 months ago. After 6 months they finally informed me they were writing the car off and told me how much they would pay out which I agreed to. A month on and nothing more You can't talk to anybody on the phone and they do not respond to emails. I changed insurance companies but I must warn everybody of getting involved with this awful company in any way.

Neither their service nor their chat system is good enough.
They are not synced at all, every time I chat with the team on Messenger, the new person gives the reply and every time I have to explain it again.

Not helpful. Don't use them.

The customer service available from AMI, now that they have replaced local offices in NZ by Manila based phone & email reps, is abysmal. A good 75 percent of the AMI reps I have had to recently deal with were actually incompetent. It's time for me to take my insurance to another company.

Poor company. All the staff is useless and have lack of knowledge of their own company. Highly recommend to choose AA insurance company as they value their customers not like this AMI is a fraud company

Trash company, they will take your payments and wont pay back out when help is needed. Getting ANY feed back from them never works, they wont respond to your emails at all ever.

Relies too heavily on Emails now post Covid. Phone call lads and ladies are great. Closed their face to face shops and now we cannot deal with them like we used to and our household no longer feel like we should either.

Changed Total Sum insured for our home when it was already set 6 years ago. They increased it anyways to match the market without authorisation from us. There are two people on this property and neither have been contacted about it.