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American HolidaysReviews 

210
•
TrustScore 5 out of 5

4.9

Tour Operator
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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 15 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.

Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(210)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

On holiday now Asia cruise amazing time…

On holiday now Asia cruise amazing time of our lives thanks ashling and team at American Holiday best service
Thanks
John Edel

15 December 2025
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience! We are delighted to read you are having such a fantastic holiday. Enjoy the rest of your trip and safe journey home.
Best Wishes,
The American Holidays Team

Rated 5 out of 5 stars

Extremely helpful and great value

Extremely helpful and able to look at some minor changes I wouldn't have considered that directly affected the overall price.

I haven't used a travel company in some time assuming I could always find the cheapest cost myself.

I now know better

8 December 2025
Rated 5 out of 5 stars

Exceptional customer service.

Every effort made to tailor my holiday to my specific & many varied 'wish list'.

Checked, tested every element & re-worked the schedule if & when timings & elements needed to be adjusted.

Exceptionally patient & understanding staff, who all chipped in with helpful advise & assistance. They checked & double-checked with us that every element of our holiday met our expectations and requirements.
You have a great team, with exceptional customer service.

4 December 2025
Rated 5 out of 5 stars

Recommend

Amanda was great. Tailored advice and knowledge of the multi city trip in the USA. Highly recommend

28 November 2025
Rated 5 out of 5 stars

Holiday booking

Dealt with Ashling in booking a holiday to Vegas. She was incredibly helpful and went through all options in great detail!

3 November 2025
Unprompted review

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