American HolidaysReviews 

210
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 15 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(210)

203 reviews in the last 12 months

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Rated 5 out of 5 stars

It was my first time dealing with …

It was my first time dealing with American hoildays. It was a pleasure to deal with them. I was mainly dealing with a girl called Rachel, she was brillant nothing was to much and she was very quick in all her responses and quotes. I asked aload of questions as the hoilday I was planning was my first long hall flight with a young child and teenager. Rachel went above and beyond to find out anything she was not sure of and put my mind at ease through the whole booking. It was a pleasure dealing with her and I definitely will use American hoildays again

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I find American Holidays to be very helpful with the whole booking experience. The lady who dealt with us was amazing, so helpful and she went above and beyond to help us with all queries regarding travelling to the US. Her name was Amanda. As it is our first trrip to the US, it was essential that we had all the information which Amanda provided to us in a most efficent and friendly manner. She is brilliant at her job. I recommend American Holidays to anyone travelling to the states in the future, a truly seamless booking experience.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Ashling was great nothing was a problem excellent service this is why we have used American holidays before

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Ashling was brilliant. Our first time cruising so no idea how it all works. She was full of advise and tips and found the exact package we were looking for. Very approachable. All instructions and emails easy to follow.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I have dealt with Kristin from American…

I have dealt with Kristin from American holidays. She got us exactly what we asked for. She has been amazing and made everything so clear and easy to understand. I couldn’t recommend her enough if you are looking to book your holiday.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

American Holidays

I had the pleasure of talking to Kristin in American Holidays for my New York and Canada trip in November 26.I found her very helpful and never felt any pressure to book
After talking to other travel agents I went back and booked my holiday with Kristen and she gave me lots of information for my holiday.
Marian

6 January 2026
Rated 5 out of 5 stars

Brilliant service

It was an absolute pleasure to deal with Ashley and Amanda from American Holidays. They are both extremely competent and delightfully friendly.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Claire was so professional and helpful…

Claire was so professional and helpful with all aspects of our booking. She listened to our requirements for our trip and gave advise on our accomadation choices and our flight selections. It was great to speak with someone who had on the ground knowledge of the areas and the sightseeing options. I could contact her when I needed to ask a question or make a change to the itinerary. I would highly recommend American Holidays for their knowledge and helpfulness. Heres to a safe successful trip now.

9 December 2025
Rated 5 out of 5 stars

A great experience!

I returned to American Holidays to enquire about a holiday I had booked but couldn’t take during CoVid.
They couldn’t have been nicer and I have now booked with them again for a trip in May.

3 January 2026
Rated 5 out of 5 stars

USA family holiday 2026

Buzzing this afternoon after confirming my American Holidays booking with sales agent Kristin Skinner. We booked a two centre NYC and Orlando November holiday for our family of four, flying from Dublin.
This was a big investment for our holiday and Kristin took good care of all our requirements, answer any questions thoroughly, giving her first hand knowledge and experiences of the hotels and attractions and flights we booked. The whole experience from the first phone call, to the emails, follow up calls, through to paying the deposit, was a very enjoyable booking experience. Requested similar quotes from other companies who just seemed to throw together standard proposals but Kristin and American Holidays felt like by far the most reputable and trustworthy partner for our needs. Really great service. If our holiday turns out to be as positive as the booking experience it’ll be absolutely fantastic all round. Many thanks Kristin. Great work.

5 January 2026
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your booking experience with us at American Holidays!
We are delighted to read you enjoyed creating your holiday with Krissie.
We all wish you a wonderful trip, if there is anything else you need, don't hesitate in contacting us.
Best Wishes,
Amber
Customer Experience

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