American Holidays Reviews 205

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. #4 of 12 best companies in Tour Operator
  2. #3 of 5 best companies in Cruise Agency
  3. #3 of 6 best companies in Cruise Travel Agency
  4. #2 of 4 best companies in Hotel
  5. #4 of 14 best companies in Travel Agency
  6. #1 of 2 best companies in Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

From first conversaton, an exceptional experience.

From start to finish my experience with American Holidays was exceptional, there was such an attention to detail and personal requests I made for our holiday to suit us and our needs, desires etc. All made very easy by the diligence, excellence and knowledge of Kristen in particular.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff - Paula!!

I dealt with Paula who was so helpful and took all the pressure off. She was so approachable and was patient pricing around and getting the best deals.

9 February 2026
Rated 5 out of 5 stars

Friendliness and helpful staff who…

We booked US multi-centre and cruise holiday for third time and it had to be American Holidays. Friendly and helpful staff (who remember serving us from previous holidays). They have knowledge of the US and appreciate the requirements that make for a great family holiday.

7 February 2026
Rated 5 out of 5 stars

American Holidays

Have trusted American Holidays with our American getaway for the last fifteen years, never have they disappointed us with there recommendations, fantastic service

6 February 2026
Rated 5 out of 5 stars

Cancun Holiday for Special Occasion

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyond to find us the perfect holiday within our budget. She was very professional and helpful. Would definitely recommend :)

4 February 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you for your lovely review, we are delighted to read about your experience booking with Rachel.
We all wish you a fantastic holiday, if there is anything you need before you go please reach out to us.
Best Wishes,
Amber
Customer Experience

Rated 5 out of 5 stars

What’s not to like? Give them a try!

I have used American Holidays before so when I was wanting to book again to have a family holiday in Florida I thought I would send them a message to get a quote. To be honest I thought they might be too expensive, but they were bang on my budget and were absolutely fab with all of my requests. Nothing was too much trouble and it’s so nice to know I’ve booked with a company who are reliable and so helpful!
So if you are on the fence about trying American Holidays … just give them a try! (Oh, and enjoy your holiday!!)

29 January 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience!
We all wish you a fantastic holiday, and if there is anything you need before you go, please get in touch.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Rachel was just a delight

Rachel was just a delight fantastic customer service. Love using American holidays for all my Orlando trips

23 January 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you for sharing your experience, we are delighted to read your review!
We wish you a fantastic holiday, please reach out if you need us for anything else.
Best Wishes
The American Holidays Team

Rated 5 out of 5 stars

It was my first time dealing with …

It was my first time dealing with American hoildays. It was a pleasure to deal with them. I was mainly dealing with a girl called Rachel, she was brillant nothing was to much and she was very quick in all her responses and quotes. I asked aload of questions as the hoilday I was planning was my first long hall flight with a young child and teenager. Rachel went above and beyond to find out anything she was not sure of and put my mind at ease through the whole booking. It was a pleasure dealing with her and I definitely will use American hoildays again

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I find American Holidays to be very helpful with the whole booking experience. The lady who dealt with us was amazing, so helpful and she went above and beyond to help us with all queries regarding travelling to the US. Her name was Amanda. As it is our first trrip to the US, it was essential that we had all the information which Amanda provided to us in a most efficent and friendly manner. She is brilliant at her job. I recommend American Holidays to anyone travelling to the states in the future, a truly seamless booking experience.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Ashling was great nothing was a problem excellent service this is why we have used American holidays before

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Ashling was brilliant. Our first time cruising so no idea how it all works. She was full of advise and tips and found the exact package we were looking for. Very approachable. All instructions and emails easy to follow.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I have dealt with Kristin from American…

I have dealt with Kristin from American holidays. She got us exactly what we asked for. She has been amazing and made everything so clear and easy to understand. I couldn’t recommend her enough if you are looking to book your holiday.

15 January 2026
Unprompted review

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